Kent Estate Agencies Ltd - Sales

10-12 High Street
Whitstable
Kent
CT5 1BQ

51.3598, 1.0241

Estate Agents

Listed under:  Estate Agents
99% recommended   Rating 9.7/10
75 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 75 reviews since 2007
 
 
 
Professional 9.7/10 Professional Rating 9.7
The firm acted professionally at all times

 
Knowledgeable 9.7/10 Knowledgeable Rating 9.7
The firm showed a good knowledge of local market conditions

 
Friendly 9.8/10 Friendly Rating 9.8
The staff are friendly and give clear and helpful information

 
Helpful 9.6/10 Helpful Rating 9.6
The firm helped in the negotiations between buyer and seller

 
 
 
Recent Reviews 
 
" Only viewed this property through this particular agent. Young gentleman met us onsite but seller showed us outside and inside property. Photos on website were good and when we visited house we were n...."   more
 
" I had seen this property up with an agent & totally discounted it, as I viewed one 6 houses away which I thought met my needs perfectly. Neil rang me when the owner changed agents. I almost skipped ...."   more
 
" Neil and Rachel paid attention to the home, to market it to the correct buyer. I had every confidence in them and their ability ti find my buyer and they found the perfect family to enjoy and love it...."   more
 
" From my first phone call until the last Kent Estate Agents Ltd totally dealt with the sale with exceptional care and expertise. It was a delicate situation and they took every pressure off me. I wil...."   more
 
About Us


Share in our Success - with approaching 50 years' experience we have the resources and client base to achieve a high success rate in getting sales to completion.

Your Success is Important to us - We listen carefully to your needs and use modern methods and traditional values to ensure you complete your Home Move successfully with no nasty surprises.

Success with Professionalism, Quality and Reliability - You can Trust and have Confidence in our service, because our Whitstable Office has gained the status of being an NAEA Licensed Estate Agent Office working to The Property Ombudsman for Residential Sales Code of Practice and as a member office has the marketing resources of the Guild of Professional Estate Agents network of 700 offices.

Keeping you informed - We provide you with access to professional knowledge and information via qualified Valuers and a qualified Customer Service team supported by an online property tracking service. Contact us for advice on selling or buy
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Sellers: Ombudsman: 81%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 97%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 97%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 87%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 64%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 89%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 97%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Andrea 2
attention 2
behalf 2
better 2
buy 2
buyer 3
buyers 2
canít 2
chain 3
dealing 3
definitely 2
difficult 2
efficient 4
enjoy 2
especially 5
Estate 14
exactly 2
Excellent 7
exemplary 2
experience 2
extremely 2
friendly 12
glad 2
good 5
Harrington 2
help 2
helped 3
helpful 13
highly 2
honest 2
informed 2
inside 2
Kent 11
met 3
months 3
needs 3
Neil 6
Nikki 3
perfect 3
phone 3
pleased 3
professional 13
property 8
recommend 4
regular 3
sale 6
service 12
sold 3
transaction 3
viewed 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jul 2018
Recommended by customer in CT5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3418, 1.0060
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Detached 4 bedroom house. Beautiful and low maintenance front and back garden. Well maintained house. Large en suite and newly fitted. Nice residential estate with good shops only short walking distance from property.
 
Cost: £425000

"Only viewed this property through this particular agent. Young gentleman met us onsite but seller showed us outside and inside property. Photos on website were good and when we visited house we were not disappointed."
 
 
 
 
Team:
Rachael
 
 
 


Review 24 Jun 2018
Recommended by customer in CT5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.3486, 1.0305
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi-detached house in quiet close. Large, delightful garden.
 
Cost: £309950
 
 
 
 


Review 14 May 2018
Recommended by customer in CT5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3514, 1.0293
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
5 bed detached property with rose garden.
Off road parking.
Close to all amenities,(shops, sea/beach, transport links) individual, family home.
 
Cost: £465000

"Neil and Rachel paid attention to the home, to market it to the correct buyer.
I had every confidence in them and their ability ti find my buyer and they found the perfect family to enjoy and love it here, as I have my children growing up."
 
 
 
 
Team:
Neil Rachel Andrea Carolyn
 
 
 


Review 14 May 2018
Recommended by customer in CT5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3480, 1.0182
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bed detached bungalow.
Close to all amenities(beach, shops, bus/train routes)
 
Cost: £240000

"I had seen this property up with an agent & totally discounted it, as I viewed one 6 houses away which I thought met my needs perfectly.
Neil rang me when the owner changed agents.
I almost skipped up to meet him one evening.
It was perfect! Neil had taken on board my requirements and used his extensive knowledge of this lovely town (my home town) to earmark it for me."
 
 
 
 
Team:
Neil Harrington Rachel Andrea
 
 
 


Review 26 Apr 2018
Recommended by customer in CT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3549, 1.0259
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 27 Mar 2018
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3429, 0.9980
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A 2 bed 1967 detached bungalow in large garden with a side plot of garden.
 
Cost: £595000

"From my first phone call until the last Kent Estate Agents Ltd totally dealt with the sale with exceptional care and expertise.
It was a delicate situation and they took every pressure off me.
I will definitely be recommending them."
 
 
 
 
Team:
Neil Harrington
 
 
 


Review 16 Nov 2017
Recommended by customer in CT5
51.3549, 1.0259
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat, whitstable Kent.
 

"Professional throughout we were always kept up to date with information of sale. "
 
 
 
 
 
 


Review 3 Jul 2017
Recommended by customer in CT5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
51.3527, 1.0222
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
New build detached 3/4 bedroom house in a quiet location, yet close to town center, sea.
 
Cost: £440000

"Neil enabled me to buy this, the perfect house for my needs in the perfect location for me, from the very 1st viewing, he patiently helped me through the initial stages, subsequent viewings, coordinating meetings with the developers. He was always willing to help and advise in this prolonged transaction due to the problems resulting from the difficulties in the sale of my previous property. He helped in many ways, by listening and understanding, with patience. "
 
 
 
 
Team:
Neil
 
 
 


Review 5 Dec 2016
Recommended by customer in CT5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.3467, 1.0135
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Residential detached bungalow.
 
Cost: £302000
 
 
 
 


Review 12 Oct 2016
No Recommendation by customer in CT5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3495, 1.0247
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 5/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached 3-4 bedroomed house previously a local authority and police house. Residential road 10 mins from town Whitstable Kent.
 
Cost: £359000

"Our house was under offer from past April early May. Everything went well at first we were very pleased with the service. All went quiet and by August we hardly heard a thing in fact the only up-date was when we phoned the office and were told everything was going along. We had 2 false starts in September. If only we had had regular updates we would have coped better with the whole business and now are very glad it "may" be over."
 
 
 
 
Team:
Neil Andrea
 
 
 


Review 1 Aug 2016
Recommended by customer in CT5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.3601, 1.0330
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 8/10
The staff are friendly and give clear and helpful information
Helpful 6/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Whistable - Tankerton location.
Front + rear garden.
Large Rooms.
Wooden floor in lounge with working log burner.
Conservatory.
Bar + entertaining area outside
 
Cost: £269995
 
 
 
 


Review 18 Jul 2016
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.3436, 1.0037
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
3 bedroom detached bungalow. On quiet close edge of town. Adjacent to Medieval Church. By foutpaths.
 
Cost: £292500

"Property needed modernisation. Reflected in price. Took a long time to sell due and first buyer letting us down and subsequent long chain. Agent kept me in touch by regular phone calls. "
 
 
 
 
 
 


Review 2 Apr 2016
Recommended by customer in CT5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.3516, 1.0245
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
1 bed flat, Whitstable.
 
Cost: £185000
 
 
Team:
Andrea
 
 
 


Review 18 Mar 2016
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3447, 1.0134
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 

"All staff & Neil friendly and professional service. Keeping you updated all the time!"
 
 
 
 
 
 


Review 18 Feb 2016
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3460, 1.0087
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 8/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom detached bungalow. Whitestable.
 
Cost: £300000

"Were helpful through process and met our needs to secure property."
 
 
 
 
Team:
Neil Harrington
 
 
 


Review 27 Jan 2016
Recommended by customer in CT5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3452, 1.0014
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Chalet bungalow on a large plot with extension potential. Two double garages and an outside pool.
 
Cost: £540000

"The team kept us informed by phone and email and we found Cuneyt extremely knowledgeable and friendly."
 
 
 
 
Team:
Allen Cuneyt Dolek Andrea
 
 
 


Review 31 Dec 2015
Recommended by customer
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Cost: £195000
 
 
Team:
Emily Hills
 
 
 


Review 8 Dec 2015
Recommended by customer in CT5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.3435, 1.0081
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Semi detached bungalow.
 
Cost: £218

"Andrea at Kent Estate Agents, Whitsable was so helpful and understanding. I was very impressed."
 
 
 
 
Team:
Andrea
 
 
 


Review 7 Dec 2015
Recommended by customer in CT5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3466, 1.0023
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Oct 2015
Recommended by customer in CT5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3445, 1.0209
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
60's semi
 
Cost: £240000

"Long standing, honest firm."
 
 
 
 
Team:
Neil Nikki
 
 
 

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