Caxtons - Sales

P O Box 1127
Canterbury
Kent
CT1 9ND

Estate Agents

Listed under:  Estate Agents
100% recommended   Rating Caxtons - Sales 9.8/100
17 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
 9.8 /10 Overall Rating 9.8/10
Based on 17 reviews since 2013
 
 
 
Professional 9.8/10 Professional Rating 9.8
The firm acted professionally at all times
 
Knowledgeable 9.8/10 Knowledgeable Rating 9.8
The firm showed a good knowledge of local market conditions
 
Friendly 9.7/10 Friendly Rating 9.7
The staff are friendly and give clear and helpful information
 
Helpful 9.9/10 Helpful Rating 9.9
The firm helped in the negotiations between buyer and seller
 
 
 
Recent Reviews 
 
" We are vey pleased with the service we received."   more
 
" Enjoyed dealing with Neil who was very helpful throughout the process and always available. There was no hard sell as he was able to impress with his knowledge of both the property, the market and th...."   more
 
" I have not used Caxtons before but I found their whole approach friendly and professional unlike some other agents in Canterbury. Their particulars were accurate and throughout the transaction they he...."   more
 
" I found Caxtons to be helpful, knowledgable and professional and very accommodating"   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Sellers: Ombudsman: 86%
SELLERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Sellers: Fees: 100%
SELLERS Did the firm clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?
 
Sellers: Buyer services: 80%
SELLERS Did the firm make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?
 
Sellers: Particulars: 100%
SELLERS Did the firm ask you to confirm the accuracy of the draft particulars before marketing your property?
 
Sellers: Viewing: 100%
SELLERS Did the firm agree the viewing arrangements with you and comply with these arrangements?
 
Sellers: Offers: 100%
SELLERS Did the firm confirm all offers in writing (including email)?
 
Sellers: Marketing: 100%
SELLERS Did the firm ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?
 
Buyers: Ombudsman: 50%
BUYERS Did the firm show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)
 
Buyers: Marketing: 80%
BUYERS Did the firm tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?
 
Buyers: Accuracy: 100%
BUYERS Did the firm give you accurate (i.e. not misleading) information about properties?
 
Buyers: Offer: 100%
BUYERS Did the firm accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Boswell 2
Canterbury 2
Caxtons 7
dealing 2
estate 2
Excellent 3
friendly 2
happy 2
Help 2
helpful 5
knowledgable 2
Neil 4
pleased 2
possible 2
process 2
professional 8
property 3
recommend 4
sale 3
service 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Aug 2014
Recommended by customer in ME13
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 9/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Two bedroomed apartment in Canterbury

"We are vey pleased with the service we received."
 
 

City apartment

City apartment view
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 27 Aug 2014
Recommended by customer in CT2
 
 
Satisfaction Ratings
 
Professional 9/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
2 bedroom flat near Canterbury West station.

"Enjoyed dealing with Neil who was very helpful throughout the process and always available. There was no hard sell as he was able to impress with his knowledge of both the property, the market and the area. Out of all the estate agents in Canterbury, he was the most professional and informed whilst making sure he made the sale."
 
 

City apartment

City apartment view
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil Boswell
 
 
 

Review 17 Jul 2014
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Purpose built first floor 2 bedroom apartment

"I have not used Caxtons before but I found their whole approach friendly and professional unlike some other agents in Canterbury. Their particulars were accurate and throughout the transaction they helped in every way possible. I will certainly use them again."
 
 

Large modern apartment
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil
 
 
 

Review 16 Jul 2014
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
semi detached, ideal student investment property, close to City centre as well as Christ Church Uni. Located on a busy main road.

"I found Caxtons to be helpful, knowledgable and professional and very accommodating"
 
 

Investment property
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil
 
 
 

Review 4 Jun 2014
Recommended by customer in CT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
One mile from City Cente

"Mr Neil Boswell was very helpful throughout, he was especially knowledgable and helpful regarding the terms of the Lease.

We previously met Mr Boswell as we were buying an auction property that was featured in "Homes Under the Hammer" he was one of the Estate Agents in the programme."
 
 

1 bedroom apartment in need of a refurb.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mr Neil Boswell
 
 
 

Review 4 Jun 2014
Recommended by customer in CT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
one bed flat in Canterbury

"I was delighted with Caxton's assistance and would be happy to recommend them"
 
 

1 bedroom apartment in need of a refurb.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil
 
 
 

Review 19 May 2014
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Five bedroom detached house. Close to Canterbury city centre.

"Caxtons were extremely professional from the out set. Excellent service throughout. Organised viewing and sold the house in a very timely fashion. Professional and courteous service. I would not hesitate to recommend the firm."
 
 

Canterbury detached 5 bedroom house
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 

Review 14 Jan 2014
Recommended by customer in CT3
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A mid terrace 2 bedroom period property in central Canterbury.

"We had exceptional service from Neil and the rest of the team at Caxtons. They were professional and helpful throughout, dealing with our many queries as quickly and efficiently as possible. Our house was under offer in record time, and they made the whole process of the sale go as smoothly and stress free as possible. They were a delight to deal with and I would definitely recommend them in the future."
 
 

Canterbury City Centre
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil Boswell, Sally Rossiter, Di Landeman, Ann Day
 
 
 

Review 30 Sep 2013
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Domestic properties ranging from detached 4 bed properties to smaller units.
 

"Long standing professional arrangement."
 
 
 
 
 
 

Review 18 Sep 2013
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A large two bedroom apartment in the centre of town.
 

"Excellent service! Went out of their way to help. We were very grateful for their professionalism and support."
 
 
 
 
 
 

Review 16 Sep 2013
Recommended by customer in CT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 9/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
 
 
 
 

Review 16 Sep 2013
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
A rather tired one-bed flat in Canterbury with a 97 year lease but needing considerable work. Used as student accommodation last 15 years.
 

"Help with preparation-clearing rubbish a few repairs etc. kept in touch regularly, were happy at all times to work with my solicitor. Cannot recommend them highly enough."
 
 
 
 
 
 

Review 13 Sep 2013
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terraced house, 2 bedroom in modern newly built mews within Canterbury city walls.
 

"An excellent friendly and professional service was provided by Neil Boswell at Caxtons."
 
 
 
 
 
 

Review 12 Sep 2013
Recommended by customer in CT2
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace 12 years old.
 

"No problem"
 
 
 
 
 
 

Review 12 Sep 2013
Recommended by customer in CT1
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
¾ semi-detached Victorian villa.
 

"Helpful, informative, seamless purchase."
 
 
 
 
 
 

Review 11 Sep 2013
Recommended by customer in 9540
 
 
Satisfaction Ratings
 
Professional 10/10
The firm acted professionally at all times
Knowledgeable 10/10
The firm showed a good knowledge of local market conditions
Friendly 10/10
The staff are friendly and give clear and helpful information
Helpful 10/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Loft flat with sweeping city/cathedral views

"This agent had rented the property for us for 12 years, knew it well and served us well in that time and for the private sale."
 
 

The Bowers
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
KEITH
 
 
 

Review 6 Sep 2013
Recommended by customer in CT5
 
 
Satisfaction Ratings
 
Professional 8/10
The firm acted professionally at all times
Knowledgeable 7/10
The firm showed a good knowledge of local market conditions
Friendly 7/10
The staff are friendly and give clear and helpful information
Helpful 9/10
The firm helped in the negotiations between buyer and seller
Show All
 
 
Customer Review
 
Terrace cottage c1890, Whitstable

"All in all I was very pleased with Caxton's."
 
 

Whitstable
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Neil, Di
 
 
 
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