Alpine Timber

Unit1-2 Block 12, Noble Road
Dundee
Angus
DD2 4UH

56.4758, -3.0549

Fencing Contractor

Listed under:  Fencing Contractors
96% recommended   Rating 9.4/10
110 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 110 reviews since 2008
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.4/10 Service Rating 9.4
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I had thought that I would need new panels, but John told me that only a new post was needed. So it turned out to be a much smaller job than I had anticipated, and I was impressed by his honesty. The...."   more
 
" Work was done very well I am very pleased. "   more
 
" Well done."   more
 
" The service from start to finish was excellent. The guys come out to look at what needed done the next day and we received detailed quote by end of week. Work was completed very quickly and we are ext...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 93%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 3
Alpine 11
chase 3
class 3
definitely 3
delay 3
delighted 4
efficient 5
efficiently 4
excellent 12
explained 4
extremely 6
Fantastic 3
fence 20
fencing 9
finish 8
finished 6
friendly 11
garden 5
good 20
great 4
happy 13
helpful 11
highly 5
impressed 3
initial 3
installed 6
looking 3
needed 4
old 3
place 3
pleased 10
polite 3
poor 3
posts 6
problem 5
Professional 10
professionally 3
property 3
quality 13
quickly 8
recommend 14
removed 5
Satisfied 5
service 12
standard 9
team 6
tidy 6
Workers 5
workmen 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4730, -2.8648
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair fence.
 
Cost: £60

"I had thought that I would need new panels, but John told me that only a new post was needed. So it turned out to be a much smaller job than I had anticipated, and I was impressed by his honesty. The girls in the office, Megan and Ciaron were very helpful too.
"
 
 
 
 
Team:
John
 
 
 


Review 11 Sep 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 I have known this business: Over 10 years 
56.4792, -2.8973
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fence

Replace hinges on gate.
 
Cost: £40

"Work was done very well I am very pleased.
"
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4517, -3.0762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extensive fencing round our property in the past but recently only a small repair.
 
Cost: £60

"Well done."
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4957, -3.0101
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 ft fence and gate along side of brick wail in garden.
 
Cost: £724

"The service from start to finish was excellent. The guys come out to look at what needed done the next day and we received detailed quote by end of week. Work was completed very quickly and we are extremely happy with our new fence would highly recommend Alpine Timber also excellent price for materials and labor."
 
 
 
 
 
 


Review 27 Jun 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5023, -3.1317
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fencing
 
Cost: £1400

"From quotation to completion Alpine timber were on time, efficient, charging and we were delighted with the finished job 10/10."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in EH12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
55.9387, -3.2779
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rounch fench, front and back garden-6 meters.
 
Cost: £274

"Excellent job, very good quality.
No extra charge for distance."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in DD4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4927, -2.9080
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fence around garden.
 
Cost: £294

"Fantastic work and would recommend this company to family and friends."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4906, -2.8974
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tide panel fence (4 meters) and bin recess.
 
Cost: £256

"Efficient, friendly and excellent workers. Left the area where work was carried out in immaculate condition."
 
 
 
 
Team:
John Scott
 
 
 


Review 19 Jun 2017
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dividing garden fence and waste bin recess area.
 
Cost: £350

"Fast, effective and quality work carried action on time scale promised."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4743, -2.9104
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front fence in garden.
 
Cost: £840

"Very good guys.
Happy with work done."
 
 
 
 
 
 

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