Fire Surround Centres

8 Ash Street
Dundee
Angus
DD1 5AR

56.4634, -2.9855

Fireplaces

Listed under:  Fireplaces and Hearths
96% recommended   Rating 9.6/10
130 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 130 reviews since 2007
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent, professional work. The fitter took the time to explain the work, the stove and its working etc."   more
 
" We asked for a fire place like the one they had in the showroom and got it!"   more
 
" An excellent company to deal with. Everything done according to plan, with efficient and helpful staff. "   more
 
" Excellent job. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 94%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
agreed 3
arrived 3
Centre 3
Centres 3
choose 3
class 3
clean 10
customer 3
definitely 3
delighted 5
delivered 3
Delivery 3
didnt 3
disruption 3
efficient 9
efficiently 5
Excellent 21
expensive 3
explain 3
explained 3
extremely 4
family 3
fantastic 3
finished 4
fireplace 3
fitted 4
fitter 6
fitters 7
fitting 8
friendly 19
friends 5
fuss 3
gas 3
good 19
great 11
happy 8
helpful 21
installation 10
pleased 11
professional 11
recommend 13
room 6
service 22
showroom 7
standard 6
Surround 9
team 8
tidy 13
workmen 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Apr 2019
Recommended by customer in PH3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.2978, -3.7007
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of a Stovax Sherton wide stove
 
Cost: £2821

"Excellent, professional work. The fitter took the time to explain the work, the stove and its working etc."
 
 
 
 
Team:
Graeme Turnbal
 
 
 


Review 28 Mar 2019
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.3127, -3.0086
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of wood burner in an existing fire place.
 
Cost: £3500

"We asked for a fire place like the one they had in the showroom and got it!"
 
 
 
 
Team:
Pamela Stevie
 
 
 


Review 3 Jan 2019
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4005, -3.0100
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fire place fitted with gas fire
 
Cost: £1913

"An excellent company to deal with. Everything done according to plan, with efficient and helpful staff. "
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in DD8
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.6792, -3.0095
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted Evonic fire
 

"Excellent job. "
 
 
 
 
 
 


Review 7 Sep 2018
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4596, -3.0371
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply install fire.
 
Cost: £1400

"Excellent service from wonderful team our fire looks fabulous!"
 
 
 
 
Team:
Lynn
 
 
 


Review 31 Jul 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4673, -3.0526
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and installation of electric fire.
 
Cost: £630
 
 
 
 


Review 23 Jul 2018
Recommended by customer in DD6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4496, -2.8916
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace gas living flame effect fire in living room.
Balanced flue fire installed.
 
Cost: £1200

"Firm helped me to select suitable appliance for living room.
The installation team dealt with some minor issues during the install in a professional manner.
Installers spent time to demonstrate feature of new fire.
I would use this firm again."
 
 
 
 
 
 


Review 3 Jul 2018
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4825, -2.8130
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and installation of "hole-in-the-wall" gas fuse. Cost of fuse 2250.
Cost of installation 625. Including plaster work.
 
Cost: £2875

"We were very happy with our whole experience with Fire Surround Centres and their nominated installer. They delivered what they promised. All were friendly and professional throughout. We would very happily recommend them. "
 
 
 
 
 
 


Review 2 Jul 2018
Recommended by customer in DD3
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
56.4889, -2.9978
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install a new gas fire with fire surround work.
 
Cost: £5000
 
 
 
 


Review 30 Apr 2018
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3180, -3.0179
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new gas living flame fire into existing fireplace.
Re-blackened with spray fitted detector.
 
Cost: £700

"Great service from FSC and fitter Allan.
It was a wee bit more expensive than other quotes, but trusted this company more which is important with gas appliances!"
 
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4674, -3.0180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of gas pipe and fire and fitting of electric/convector fire.
Costs - to fitter 280.
Cost of electric fire 685.
 
Cost: £965

"It was a pleasure to choose my fire in the excellent showrooms.
There were very helpful staff to hand, but no pressure at all to sell.
All the work was achieved at the given time and I am completely happy with my new fire."
 
 
 
 
Team:
Graeme
 
 
 


Review 8 Mar 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.5333, -2.9588
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove existing fire and back boiler, supply and fit new wood burning stove, chimney timer hearth and flue, make good chimney breast for flue fitting.
 
Cost: £2775
 
 
Team:
G Turnbull Steve Clark
 
 
 


Review 22 Feb 2018
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3134, -3.0104
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old fire place and replace with marble and electric fire.
 
Cost: £1600

"Excellent business to deal with good knowledge.
Friendly but no pressure.
Hard working fitter.
Would certainly recommend this team.
5 star performance."
 
 
 
 
 
 


Review 23 Jan 2018
Recommended by customer in DD9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.7403, -2.6607
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit a new Contura wood burning stove.
 
Cost: £4006

"Stove fitted and working in one day.
Glazier fitted poly carbonate panel and removed glass panel.2 days prior to fitting flue system."
 
 
 
 
Team:
Steve Dean Darren
 
 
 


Review 7 Sep 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4648, -2.9946
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Electric Fire Fitted with spacer frame.
 
Cost: £450

"The atmosphere and service was very friendly, staff were ever so helpful. I hope to shop there again soon.
MRS.M.Kane"
 
 
 
 
 
 


Review 29 Jun 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: 5 - 10 years 
56.4686, -3.0209
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old gas fire fit new gas fire and hearth.
 

"All staff were helpful and knowledgeable and friendly. They answered all our question in helping us choose the correct fire. The gas fitter did an excellent job."
 
 
 
 
 
 


Review 26 Jun 2017
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
56.4899, -2.9969
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of electric fire.
 

"Excellent service. Did not even have to visit show room! Graham was a great help I would recommend the fire surround center. "
 
 
 
 
 
 


Review 25 May 2017
Recommended by customer in PH2
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
56.4031, -3.1984
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had wood burning stove purchased and installed.
 

"Staff very friendly and efficient.
Given an approximate date for arrival, which was near to the date.
Fitter very accommodating on fitting. No mess didn't even have to touch up point. "
 
 
 
 
 
 


Review 24 Apr 2017
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4847, -2.9921
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new log burner stove and flue.
 
Cost: £3000

"1st class service.
Great staff and workforce."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4777, -2.8863
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new contura 510 stove.
 
Cost: £3500

"Good to deal with, great range to choose from, have recommended to friends."
 
 
 
 
 
 

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