Express Garage Doors Ltd

Unit 7 Oakley Industrial Estate, Carnock Road Oakley
Dunfermline
Fife
KY12 9QB

56.0875, -3.5668

Garage Doors Sales & Servicing

Listed under:  Doors, Garage Doors
99% recommended   Rating 9.7/10
767 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 767 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Good job well done!"   more
 
" All the staff at Express Garage Doors I came into contact friendly with were very friendly, helpful and courteous. No complaints whatsoever!!"   more
 
" Very efficient, helpful and friendly firm and employees. Completed the work promply on the day promised. Would use the firm again and recommend it."   more
 
" Purchasing process very well detailed and explained. Removal of existing old roller door and installation of new Hormann rollmatic door went very smoothly and professional overall, very delighted wi...."   more
 
About Us


We are a well established family run business since 1993, based in Oakley near Dunfermline.

We provide a first class professional supply and fitting service throughout Central Scotland. We supply and fit, supply only, repair and service all makes of garage doors including - Hormann, Gliderol, Cardale, Garador, Henderson, Novoferm, Wessex.

Come along and visit Fife's only purpose built showroom - Unit 7, Oakley Industrial Estate, Carnock Road, Oakley, KY12 9QB.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 49
class 51
clean 38
courteous 16
delighted 45
door 110
Doors 55
efficient 54
efficiently 23
Excellent 165
explained 32
Express 39
extremely 17
finish 42
finished 29
fitted 34
Fitters 34
fitting 33
friendly 77
friends 19
Garage 104
Good 93
Great 36
happy 52
helpful 45
highly 31
impressed 21
initial 19
installation 57
mess 19
neat 16
pleasant 24
pleased 55
polite 32
product 38
professional 101
quality 37
recommend 87
recommended 21
recommending 19
satisfied 29
service 122
standard 31
team 61
Thank 22
tidy 79
visit 18
Workers 21
workmanship 34
workmen 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in G65
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9716, -4.0484
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 X garage Sentinal doors with closes. Horman 2200 mm X 2250mm.
 
Cost: £4400

"Good job well done!"
 
 
 
 
Team:
Bryan Kevin
 
 
 


Review 19 Sep 2017
Recommended by customer in KY12
 My Age: 50 - 59 
 I have known this business: 5 - 10 years 
56.0859, -3.5766
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit of new garage up and over door.
 
Cost: £948

"All the staff at Express Garage Doors I came into contact friendly with were very friendly, helpful and courteous. No complaints whatsoever!!"
 
 
 
 
Team:
James Stuart
 
 
 


Review 19 Sep 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0427, -3.3387
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase and install 1 x automated Hormann Up and Over style garage door - 6 '10" * 6 '6"
Cut bearers etc in garage to allow fitting, relocate internal garage light. Remove and take away old garage door and tidy up afterwards.
 
Cost: £1280

"Very efficient, helpful and friendly firm and employees. Completed the work promply on the day promised. Would use the firm again and recommend it."
 
 
 
 
Team:
Innes James
 
 
 


Review 17 Sep 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.0821, -3.4377
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
UPVC side garage door and new threshold.
 
Cost: £1000
 
 
Team:
James Stuart
 
 
 


Review 14 Sep 2017
Recommended by customer in EH48
55.8967, -3.6058
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit new Hormann rollmatic door and remove and dispose old door to garage.
 
Cost: £1959

"Purchasing process very well detailed and explained. Removal of existing old roller door and installation of new Hormann rollmatic door went very smoothly and professional overall, very delighted with the way things went and absolutely delighted with the new door."
 
 
 
 
Team:
Bryan Kevin
 
 
 


Review 12 Sep 2017
Recommended by customer in KY8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1954, -3.0614
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit: 1 X Hormann Rollmatic( automatic insulated roller door ) with optional extra: Battery back up. Price also includes removal and disposal of old door from site.
 
Cost: £3428

"Excellent service, from survey through to completion. Would highly recommend."
 
 
 
 
Team:
Bryan Kevin
 
 
 


Review 12 Sep 2017
Recommended by customer in EH54
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9063, -3.5250
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New power up and over garage door.
 
Cost: £1348

"I cannot fault this company from start to finish. Great quality work and product."
 
 
 
 
Team:
James Stuart
 
 
 


Review 4 Sep 2017
Recommended by customer in KY13
56.2017, -3.4176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement automatic roller door for garage.
 
Cost: £1399

"The express garage door team were extremely efficient, helpful and friendly.

David Dryburgh was informative when conducting his survey and clearly has great product knowledge. I received a letter confirming the installation date and time.

Innes and James arrived early on the day and did a first class job. Very professional, very tidy, well done. "
 
 
 
 
Team:
Innes James
 
 
 


Review 1 Sep 2017
Recommended by customer in G21
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.8870, -4.2206
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Automated up and over.
 
Cost: £1800

"Excellent service from sales to fitting. Delighted with finished product."
 
 
 
 
Team:
Innes James
 
 
 


Review 1 Sep 2017
Recommended by customer in FK2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9739, -3.7351
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage door.
 
Cost: £3738

"Easy to do business. Everything went smoothly, product very impressive."
 
 
 
 
Team:
Bryan Kevin
 
 
 

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