Express Garage Doors Ltd

Unit 7 Oakley Industrial Estate, Carnock Road Oakley
Dunfermline
Fife
KY12 9QB

56.0875, -3.5668

Garage Doors Sales & Servicing

Listed under:  Doors, Garage Doors
100% recommended   Rating 9.7/10
794 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 794 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very satisfied with fitters very well fitted and area swept and left tidy. "   more
 
" Excellent service all round!"   more
 
" Very satisfied by professional and attitude of workers good job no fuss. Would have them do work any time."   more
 
" Excellent service from start to finish. Great company would recommend 100 %."   more
 
About Us


We are a well established family run business since 1993, based in Oakley near Dunfermline.

We provide a first class professional supply and fitting service throughout Central Scotland. We supply and fit, supply only, repair and service all makes of garage doors including - Hormann, Gliderol, Cardale, Garador, Henderson, Novoferm, Wessex.

Come along and visit Fife's only purpose built showroom - Unit 7, Oakley Industrial Estate, Carnock Road, Oakley, KY12 9QB.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 94%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 49
class 53
clean 39
courteous 17
Delighted 49
door 113
doors 56
efficient 54
efficiently 23
Excellent 174
explained 32
Express 39
Extremely 18
finish 44
finished 30
fitted 37
fitters 39
fitting 34
friendly 78
friends 20
garage 106
good 97
Great 38
happy 53
helpful 46
Highly 32
impressed 21
initial 19
installation 58
mess 20
Neat 16
nice 16
pleasant 25
pleased 55
polite 34
product 39
professional 105
quality 39
quickly 16
recommend 91
recommended 22
recommending 19
satisfied 33
service 126
standard 32
team 63
Thank 22
tidy 84
workmanship 35
Workmen 32
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in FK2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0351, -3.7971
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted a gliderol door and fascias and removal of our up and over garage door.
 
Cost: £1550

"Very satisfied with fitters very well fitted and area swept and left tidy. "
 
 
 
 
Team:
Bryan Kevin
 
 
 


Review 17 Nov 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.0819, -3.4407
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old garage door and fitting of new power garage door.
 
Cost: £1346

"Excellent service all round!"
 
 
 
 
Team:
Innes James
 
 
 


Review 14 Nov 2017
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0720, -3.4470
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted up and over garage door. Removed old door and surroundings. No debris left - garage left in good condition.
 
Cost: £957

"Very satisfied by professional and attitude of workers good job no fuss. Would have them do work any time."
 
 
 
 
Team:
Innes James
 
 
 


Review 14 Nov 2017
Recommended by customer in KY4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.1166, -3.3500
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garage door measured / fitted /
 
Cost: £2174

"Excellent service from start to finish. Great company would recommend 100 %."
 
 
 
 
Team:
James Stuart
 
 
 


Review 10 Nov 2017
Recommended by customer in KY12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0640, -3.4983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roller electric garage door.
 
Cost: £1610
 
 
Team:
Innes James
 
 
 


Review 6 Nov 2017
Recommended by customer in FK2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9615, -3.6930
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New garage door.
 
Cost: £2100
 
 
Team:
Bryan Kevin
 
 
 


Review 6 Nov 2017
Recommended by customer in KY10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2638, -2.6176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new electric garage door.
 
Cost: £2172
 
 
Team:
Innes James
 
 
 


Review 3 Nov 2017
Recommended by customer in PH2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.2741, -3.4254
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace domestic garage door.
 
Cost: £1030

"Installed on the dates. Kept informed about
the process.Shown operator of door and maintenance."
 
 
 
 
Team:
Innes James
 
 
 


Review 3 Nov 2017
Recommended by customer in FK10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1045, -3.7410
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew garage door.
 

"Excellent service in showroom. Work carried out on property well. Workmen left no mess."
 
 
 
 
Team:
Innes James
 
 
 


Review 30 Oct 2017
Recommended by customer in KY5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.1240, -3.3158
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted Rollmatic garage door.
 
Cost: £2378

"Excellent service from quotation to finish.
First class company, highly recommended."
 
 
 
 
Team:
Bryan Kevin
 
 
 

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