Maitland Auto Centre

11 Maitland Street
Dundee
Angus
DD4 6RW

56.4702, -2.9590

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating 9.7/10
16 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 16 reviews since 2007
 
 
 
Servicing 9.7/10 Servicing Rating 9.7
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.9/10 Repairs Rating 9.9
The garage identifies faults and corrects them successfully

 
Advice 9.5/10 Advice Rating 9.5
The staff are friendly and give clear and helpful information

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This was an emergency. My car had to be recover and taken to garage. I did'nt expect the job to be done on day1 I phoned to see how long it would take and was told it was repaired. I think that was ex...."   more
 
" Delighted with customer care given."   more
 
" The people who work in the garage are very friendly & knowledgeable. They informed me of any problem and how best to fix it and the costs. All of my family use this garage for all our repairs. A fas...."   more
 
" Great service,good staff,very knowledgeable to all aspects of the motor trade."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 93%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 100%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 93%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 75%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 93%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Auto 2
car 2
care 2
Centre 2
customer 2
Delighted 2
excellent 2
friendly 3
garage 5
good 3
great 2
helpful 2
knowledgeable 2
Maitland 2
recommend 2
repairs 2
service 7
taken 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4902, -2.9329
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace and repair nearside front spring
 
Cost: £162

"This was an emergency. My car had to be recover and taken to garage. I did'nt expect the job to be done on day1 I phoned to see how long it would take and was told it was repaired. I think that was excellent service and price considering. The car had to be recovered."
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in DD55
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service
 
Cost: £14400

"Delighted with customer care given."
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4756, -2.8615
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT
New tyre required
Rads & Discs
New reversing sensor
 
Cost: £300

"The people who work in the garage are very friendly & knowledgeable.
They informed me of any problem and how best to fix it and the costs.
All of my family use this garage for all our repairs. A fast and very reliable company. "
 
 
 
 
 
 


Review 11 Oct 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
56.4647, -3.0283
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot,and service.

"Great service,good staff,very knowledgeable to all aspects of the motor trade."
 
 
 
 


Review 11 Oct 2017
Recommended by customer in DD5

 I'm: Male 

56.5381, -2.8187
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot and Service

"Been using garage for numerous years . Paul and staff always very helpful, would highly recommend them to anyone , also found them very prompt in accommodating me with any faults that needed rectified at a very reasonable price."
 
 
Team:
Paul
 
 
 


Review 16 Sep 2016
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5007, -3.0698
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and mot.
 
Cost: £200

"Fantastic service. It's wonderful to have a googe and mechanics you can trust. Have taken my car here for years staff never over charge - in fact. I'm sure they under charge.
"
 
 
 
 
 
 


Review 15 Sep 2016
Recommended by customer in DD4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4752, -2.9564
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
M.O.T.
 

"Good service, ready when said."
 
 
 
 
 
 


Review 12 Sep 2016
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4795, -2.9903
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovery and replacing tyre. Examination of wheel and alignment, removal of burnt tyre from wing.
 
Cost: £84

"I was extremely pleased with the job done and was expecting to pay way more for it."
 
 
 
 
 
 


Review 1 Aug 2011
Recommended by customer in DD4
56.4908, -2.9192
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Vauxhall Corsa Sxi 1.2.
 

"Excellent friendly work, exceptional service, very reasonably priced. Would definitely recommend and return."
 
 
 
 
 
 


Review 26 Apr 2011
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Advice 5/10
The staff are friendly and give clear and helpful information
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Previously had feedback re brakes/tyres etc but not from this garage."
 
 
 
 
 
 


Review 18 Dec 2008
Recommended by customer in KY16
56.3833, -2.8784
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted brake pads to rear off my vehicle.
 
Cost: £59

"The overall customer service, advice, after service care and integrity can only be described as exemplary. I am a very happy customer and I am delighted with the profession I've received from Maitland Auto Centre. I will be a loyal customer too such a great business."
 
 
 
 
 
 


Review 12 Mar 2008
Recommended by customer in DD5
56.4730, -2.8648
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew front pads.
 
Cost: £160

"I have used this garage for a number of years, after a bad experience with a larger company that sells cruise and send cars to another garage for service & repairs. The staff team at Maitland Auto Centre are friendly, helpful and give very good sound advice."
 
 
 
 
 
 


Review 24 Dec 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 8/10
The garage identifies faults and corrects them successfully
Advice 8/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £150

"Very good service as always."
 
 
 
 
 
 


Review 20 Dec 2007
Recommended by customer in DD2
56.4609, -3.0028
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 20 Dec 2007
Recommended by customer in DD1
56.4625, -2.9893
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £99
 
 
 
 


Review 20 Dec 2007
Recommended by customer
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Timing belt kit.
 
Cost: £305
 
 
 
 

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