The Harbour Auto Centre / Fort Street Motors

57-61 Fort Street, Broughty Ferry
Dundee
Angus
DD5 2AB

Garage Services

Listed under:  Garage Services / Car Servicing
99% recommended   Rating The Harbour Auto Centre / Fort Street Motors 9.6/100
292 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
 9.6 /10 Overall Rating 9.6/10
Based on 292 reviews since 2009
 
 
 
Servicing 9.4/10 Servicing Rating 9.4
The vehicle runs reliably between services, given its age and mileage
 
Repairs 9.6/10 Repairs Rating 9.6
The garage identifies faults and corrects them successfully
 
Advice 9.7/10 Advice Rating 9.7
The staff are friendly and give clear and helpful information
 
Value 9.6/10 Value Rating 9.6
The price represents value for money
 
 
 
Recent Reviews 
 
" Normal good service from Fort street motors."   more
 
" I have used The Harbour Auto Centre for MOT, service and any car repairs required for over 10 years. I would highly recommend this garage. "   more
 
" Small business, so personal service. (Big firms valet the cars to make it look good! I prefer to know that the mechanics are sound) Very efficient. No unnecessary costs Good explanation and my q...."   more
 
" As always first class work, service and customer care at a very reasonable cost. "   more
 
About Us

Friendly, local service you can trust. All types of car catered for. MOT testing, servicing, diagnostics, laser wheel alignment and tyres. All work comes with a 1 year and 6,000 mile warranty.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Quote: 92%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 99%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 89%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 99%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 89%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 95%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 6
attention 7
Auto 14
best 4
better 3
brilliant 3
Broughty 3
business 5
car 31
care 3
Centre 14
certainly 4
class 6
courteous 9
definitely 6
efficient 12
excellent 40
explained 9
friendly 36
friends 7
fully 6
future 6
garage 45
good 41
Great 15
happy 18
Harbour 16
helpful 33
highly 12
honest 6
local 8
Michael 9
MOT 10
obliging 7
pleased 16
polite 6
Professional 15
prompt 6
ready 8
reasonable 15
recommend 21
recommended 10
reliable 11
repair 10
repairs 7
satisfied 10
service 97
standard 6
trust 7
value 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Aug 2023
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT
 

"Normal good service from Fort street motors."
 
 
 
 
 
 

Review 2 Aug 2023
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT full service.
 

"I have used The Harbour Auto Centre for MOT, service and any car repairs required for over 10 years. I would highly recommend this garage. "
 
 
 
 
 
 

Review 23 Jun 2023
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Car service and MOT
 

"Small business, so personal service.
(Big firms valet the cars to make it look good! I prefer to know that the mechanics are sound)
Very efficient.
No unnecessary costs
Good explanation and my queries were answered completely.
Thank you. "
 
 
 
 
 
 

Review 2 Apr 2023
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual service
MOT
 

"As always first class work, service and customer care at a very reasonable cost. "
 
 
 
 
 
 

Review 17 Mar 2023
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service and MOT
(5 year old car)
 

"Very reasonable price and friendly, efficient service."
 
 
 
 
 
 

Review 23 Oct 2020
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 9/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT/Service

Other repairs in between for 3 years so far
 

"Very helpful and always good value.

Have gone out their way to collect car when had a problem previously."
 
 
 
 
 
 

Review 26 Nov 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Used this garage for first time in May 2019 - Toll then to get tyres checked before winter.
Needed 4 new tyres. Fitted and rebalanced
 

"Used this garage on a friends recommendation and found them very efficient and courteous. The tyres were checked again when I took the car in and I was recommended to choose the middle price range tyres as I have a low mileage. Very happy with the service."
 
 
 
 
 
 

Review 22 Oct 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT and Service
2 new tyres
 
 
 
 
 

Review 3 Sep 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Sensers had stopped working light panel needed to be popped back. Scratch on passenger side buffing out.
 

"Took car down to have above faulty attended to aud this was carried out so quickly and efficiently also use this garage for MOT and servicing and they are so helpful and friendly. Can't praise them enough. "
 
 
 
 
 
 

Review 7 Aug 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 8/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT and service.
 

"Really friendly and helpful garage. Will be going back. Wouldn't hesitate to recommend. "
 
 
 
 
 
 

Review 21 Mar 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT
 

"Fort street motors contacted me when MOT was due and appointment made. Work was carried out promptly. "
 
 
 
 
 
 

Review 21 Jan 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual service and MOT
 

"Would highly recommend Michael Gough and his garage for excellent service you receive. Always has time to listen/explain fully any concerns repair. Very friendly staff, fully explains work done/costs etc.
"
 
 
 
 
Team:
Michael Gdygh D Allan
 
 
 

Review 19 May 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 8/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service.
 
 
 
 
 

Review 20 Feb 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Annual car service +MOT
 

"Staff friendly, welcoming and helpful even when I go with small problems!!"
 
 
 
 
 
 

Review 19 Jun 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Full service and mot.
 

"Would highly recommend Fort street motors to anyone. Have done so to friends etc. Since dealing with them for three years.
Excellent service and fully explain work done and any work needed all cost are very reasonable."
 
 
 
 
 
 

Review 24 May 2017
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Car service.
 

"Excellent service.
Professional and not expensive.
Great garage!!"
 
 
 
 
 
 

Review 5 Dec 2016
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
I. Annual MOT.
II. Annual service.
III. Replace all tyres.(Through black circle)
 

"Excellent service and workmanship."
 
 
 
 
 
 

Review 11 Nov 2016
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
MOT.
 
 
 
Team:
Michael 1
 
 
 

Review 10 Nov 2016
Recommended by customer in DD7
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Service and check squeaky brakes.
 

"Efficient service and was called back later that afternoon to inform me car was ready.
PS. My car had been left to collect in another street on double yellows."
 
 
 
 
 
 

Review 3 Sep 2016
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The price represents value for money
Show All
 
 
Customer Review
 
Servicing and repairs.
 

"Michael and his team are honest, hardworking and reliable. He has also repaired my car on the day it broke down. He tries his best to accommodate us even at short notice. His work is always of a high standard. We have used him for the past 8 years."
 
 
 
 
Team:
Michael Gough
 
 
 
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