Falkland Performance Centre Ltd

5 Woodgate Way South, Eastfield Industrial Estate
Glenrothes
Fife
KY7 4PF

56.1857, -3.1490

Garage Services

Listed under:  Garage Services / Car Servicing
100% recommended   Rating 9.8/10
133 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 133 reviews since 2011
 
 
 
Servicing 9.7/10 Servicing Rating 9.7
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully

 
Advice 9.9/10 Advice Rating 9.9
The staff are friendly and give clear and helpful information

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All done well including making up a part that was no longer available. Thanks for your help."   more
 
" Top class."   more
 
" Quick, efficient, economic. "   more
 
" Excellent service, took it in and they found hidden dangers with the rear brakes, it was mid afternoon they sourced the parts got them delivered and fitted for end of working day fantastic. Thank you....."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 100%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 99%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 94%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 96%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 98%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

100% 3
advice 4
Alan 3
best 6
business 5
car 13
care 4
cars 4
Centre 6
class 15
continue 4
Courteous 3
customer 10
customers 4
dealer 5
dealers 3
definitely 4
efficient 5
Excellent 26
Explained 4
Falkland 18
fantastic 4
Fleet 3
FPC 3
friendly 20
friends 3
garage 14
garages 3
good 20
Great 14
happy 7
help 3
helpful 11
Highly 3
honest 6
informed 4
Kevin 3
knowledgeable 7
looking 4
main 6
number 4
parts 4
past 3
Performance 16
problem 6
professional 11
recommend 14
reliable 8
service 48
standard 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 12 Jun 2017
Recommended by customer in KY15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.3360, -3.1084
 
 
Satisfaction Ratings
 
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT and rectification work.
 

"All done well including making up a part that was no longer available. Thanks for your help."
 
 
 
 
Team:
Andrew
 
 
 


Review 29 Mar 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.1218, -3.1939
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mot, and full service.
 

"Top class."
 
 
 
 
Team:
Alan Andy
 
 
 


Review 7 Feb 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0349, -3.3794
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit a supplied tuning box.
 
Cost: £30

"Quick, efficient, economic. "
 
 
 
 
Team:
Andy
 
 
 


Review 6 Feb 2017
Recommended by customer in KY7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.2040, -3.1727
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace rear discs and pads free of sticking calipers new tyre.
 
Cost: £293

"Excellent service, took it in and they found hidden dangers with the rear brakes, it was mid afternoon they sourced the parts got them delivered and fitted for end of working day fantastic. Thank you. David.
I will recommend your company to all friends. "
 
 
 
 
 
 


Review 6 Feb 2017
Recommended by customer in EH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.9684, -3.1784
 
 
Satisfaction Ratings
 
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
ECG check and scan for faults OK.
 
Cost: £50

"Excellent."
 
 
 
 
 
 


Review 9 Dec 2016
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.3033, -3.1014
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent in every way."
 
 
 
 
Team:
Andrew Brown Dale Templeman
 
 
 


Review 13 Sep 2016
Recommended by customer in EH4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.9681, -3.3137
 
 
Satisfaction Ratings
 
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Instal superchips software.
 
Cost: £365

"Excellent and efficient service staff very knowledgeable."
 
 
 
 
Team:
Alan Adam Andrew
 
 
 


Review 13 Mar 2016
Recommended by customer in KY8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.2125, -3.0496
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
50000 miles 48 months change pollen filter.
 
Cost: £228

"Very good service."
 
 
 
 
 
 


Review 19 Feb 2016
Recommended by customer in DH7
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.797009, -1.678627
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install superchips software and road test.
 
Cost: £365

"Good service and very friendly. Would have no hesitation in going back to them for additional work."
 
 
 
 
 
 


Review 1 Dec 2015
Recommended by customer in KY7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1872, -3.1624
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complicated.
 
Cost: £258

"Great service, really looked into the problem & fixed."
 
 
 
 
Team:
Andy Brown Allan Adam
 
 
 

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