Robert Black and Son - Sales

77 Hope Street
Inverkeithing
Fife
KY11 1LN

56.0284, -3.4015

Garage Services

Listed under:  Car Sales - Used
100% recommended   Rating 9.8/10
259 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 259 reviews since 2010
 
 
 
Condition 9.6/10 Condition Rating 9.6
The vehicle was in good condition, consistent with its age and mileage

 
Professional 9.9/10 Professional Rating 9.9
The staff are professional and knowledgeable

 
Service 9.9/10 Service Rating 9.9
The staff are friendly, helpful and courteous

 
Value 9.7/10 Value Rating 9.7
The garage offers value for money

 
 
 
Recent Reviews 
 
" Fantastic service friendly and trustworthy."   more
 
" Great service, really friendly and professional company. Went out of their way and make sure we were happy with everything. Would highly recommend. Very impressed. "   more
 
" Excellent service. Friendly and helpful staff."   more
 
" Very positive experience."   more
 
About Us


We are a family run car dealership established in Inverkeithing for over 45 years. We have strong family values and are now in our 4th generation with Billy's daughter now joining the team.We have a very high proportion of recommended and repeat business and we hope you remain a friend long after your car purchase. We have no pushy sales people and encourage you to take as long as you like viewing all our cars with no pressure at all,while Robert or Billy are on hand to answer any questions you may have.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
History: 96%
Before ordering the vehicle, did the firm show you written information from previous owners including service records and any signed statement about the vehicle\'s mileage?
 
Presale Checklist: 97%
Before ordering the vehicle, did the firm show you a checklist of inspections made by the garage to ensure the vehicle is in a roadworthy condition?
 
Facilities: 99%
Before ordering the vehicle, did the firm offer reasonable facilities for the vehicle to be examined, either by you or by someone else for you?
 
Warranty Explanation: 97%
Before ordering the vehicle, did the firm give you written details of any warranty, including a clear explanation of what is, and what is not, covered?
 
Payment: 100%
Before ordering the vehicle, did the firm give you clear information about the price of the vehicle, about any linked items such as extended warranties, and how to pay. (e.g. cash, cheque, credit card or credit agreement)?
 
Regn Certificate V5C: 100%
At handover, did the firm give you the vehicle registration certificate (V5C)?
 
MOT Certificate: 100%
At handover, did the firm give you a current MOT certificate, if the vehicle is 3 years old?
 
Checklist Documents: 98%
At handover, did the firm give you the pre-inspection checklist?
 
Warranty Documents: 100%
At handover, did the firm give you a written guarantee or warranty?
 
Invoice: 97%
At handover, did the firm give you an itemised VAT invoice?
 
Explanation: 98%
At handover, did the firm give you an explanation of the vehicle, with reference to the handbook where available?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 7
answered 8
Black 17
blacks 6
bought 14
business 12
buy 8
buying 12
car 64
care 7
cars 12
class 7
courteous 10
customer 21
definitely 11
delighted 6
Easy 8
Excellent 55
experience 7
family 18
Fantastic 7
flowers 10
friendly 53
friends 9
garage 27
good 63
Great 33
happy 33
hard 6
helpful 65
highly 21
honest 8
Knowledgeable 15
nice 8
pleased 7
pleasure 7
pressure 8
problems 7
professional 16
purchase 8
pushy 8
questions 10
really 8
received 9
recommend 42
recommended 9
Robert 16
run 6
sales 12
service 153
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 7 Nov 2017
Recommended by customer in AB41
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
57.3708, -2.0949
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Nissan qashqai.
 
Cost: £11350

"Fantastic service friendly and trustworthy."
 
 
 
 
Team:
Arron
 
 
 


Review 27 Oct 2017
Recommended by customer in K12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Ford Fiesta Zetec 1.25.
 
Cost: £7150

"Great service, really friendly and professional company.
Went out of their way and make sure we were happy with everything. Would highly recommend. Very impressed. "
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 27 Oct 2017
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0887, -3.4360
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Citroen C3.
 
Cost: £6495

"Excellent service. Friendly and helpful staff."
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 27 Oct 2017
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0313, -3.4415
 
 
Satisfaction Ratings
 
Condition 9/10
The vehicle was in good condition, consistent with its age and mileage
Professional 9/10
The staff are professional and knowledgeable
Service 9/10
The staff are friendly, helpful and courteous
Value 9/10
The garage offers value for money
Show All
 
 
Customer Review
 
Honda Jazz.
 
Cost: £5999

"Very positive experience."
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 26 Sep 2017
Recommended by customer in AB42
57.4185, -1.8533
 
 
Satisfaction Ratings
 
Condition 7/10
The vehicle was in good condition, consistent with its age and mileage
Professional 9/10
The staff are professional and knowledgeable
Service 9/10
The staff are friendly, helpful and courteous
Value 9/10
The garage offers value for money
Show All
 
 
Customer Review
 
Citroen DS3 sport.
 
Cost: £7650

"Excellent service. Communication was good and very helpful."
 
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in PH14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4463, -3.1701
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Ford focus Zetec.
 
Cost: £8495

"Great service from nice people."
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 12 Sep 2017
Recommended by customer in KY3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0668, -3.3090
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Vauxhall Astra Estate.
 
Cost: £6595

"Very satisfied with the excellent service. Very pleasant and helpful staff."
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 7 Sep 2017
Recommended by customer in AB25
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
57.1564, -2.1095
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Vauxhall astra.
 
Cost: £7495

"Helpful and friendly staff kept me well informed all through did some useful tips on car service. Good test drive I will be using them Again. "
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 7 Sep 2017
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1332, -3.3938
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Renault levec
 
Cost: £8095

"Robert Black and sons have a good reputation in the fife area. We would recommend them for there honesty and trustworthy. Just what the doctored ordered."
 
 
 
 
Team:
Arron Wilkie
 
 
 


Review 7 Sep 2017
Recommended by customer in EH20
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.8797, -3.1631
 
 
Satisfaction Ratings
 
Condition 10/10
The vehicle was in good condition, consistent with its age and mileage
Professional 10/10
The staff are professional and knowledgeable
Service 10/10
The staff are friendly, helpful and courteous
Value 10/10
The garage offers value for money
Show All
 
 
Customer Review
 
Vauxhall zafira tovre exclusiv turbo.
 
Cost: £8950

"It has been a great experience buying a car from Robert Black and sons. The staff were very Knowledgeable and provided a friendly and helpful service. We felt relaxed discussing finance options and were happy with our final choice. "
 
 
 
 
Team:
Arron Wilkie
 
 
 

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