Alford Garage

7a Alford Avenue
Kirkcaldy
Fife
KY2 6EU

56.1272, -3.1853

Garage Services

Listed under:  Garage Services / Car Servicing, MOT Testing
100% recommended   Rating 9.8/10
64 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 64 reviews since 2010
 
 
 
Servicing 9.8/10 Servicing Rating 9.8
The vehicle runs reliably between services, given its age and mileage

 
Repairs 9.8/10 Repairs Rating 9.8
The garage identifies faults and corrects them successfully

 
Advice 9.9/10 Advice Rating 9.9
The staff are friendly and give clear and helpful information

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have complete faith in Gordon and Margaret and have recommend them to friends and family."   more
 
" First class workmanship and service."   more
 
" Always pleased at work carried out at Alford garage. What is required is always explained well. Margaret and Gordon are always very pleasant. "   more
 
" Excellent service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Quote: 95%
Before starting work, did the garage explain the separate charges for labour, materials and VAT?
 
Timing: 97%
Before starting work, did the garage explain when the vehicle will be ready for collection?
 
Payment: 93%
Before starting work, did the garage explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the garage keep its promises about costs, timing etc?
 
Invoice: 100%
On completion, did the garage give you an invoice showing the vehicle mileage, cost of parts, labour & VAT?
 
Guarantee: 100%
On completion, did the garage give you a guarantee for a specified mileage or time (where applicable)?
 
Next service: 96%
On completion, did the garage give you information about when the next service is due, or other work needed?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
100% 2
advice 2
afternoon 2
ahead 3
Alford 9
aspects 2
bike 2
business 2
car 6
care 2
class 2
complaints 2
contact 2
continue 2
Correctly 2
customer 2
customers 2
definitely 3
diagnosed 2
emergency 2
Excellent 14
explained 5
extremely 2
family 6
fault 4
friendly 17
friends 5
garage 22
good 12
Gordon 9
happy 5
helpful 12
honest 6
Margaret 6
money 3
motorbike 3
needed 7
obliging 3
pleasant 3
pleased 4
professional 5
received 4
recommend 5
recommended 5
reliable 4
repairs 4
service 30
trustworthy 6
value 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Apr 2017
Recommended by customer in KY2
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1266, -3.1980
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full service.
Plus repair work for an emergency from another garage.
 
Cost: £240

"I have complete faith in Gordon and Margaret and have recommend them to friends and family."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1271, -3.1868
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 10 Jan 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.1258, -3.1826
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly service
Labour €50
Parts €38.20
Service €106.79
Environment Fee €5.50
VAT €44.9
Total €264.38
 
Cost: £264

"First class workmanship and service."
 
 
 
 
Team:
Margaret Gordon
 
 
 


Review 16 Aug 2016
Recommended by customer in KY2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.1396, -3.1836
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT which included replacement of nearside suspension arm.
 
Cost: £149

"Always pleased at work carried out at Alford garage. What is required is always explained well. Margaret and Gordon are always very pleasant. "
 
 
 
 
 
 


Review 24 May 2016
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.1413, -3.1756
 
 
Satisfaction Ratings
 
Servicing 9/10
The vehicle runs reliably between services, given its age and mileage
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT test. Replaced two tyres.
 

"Excellent service."
 
 
 
 
 
 


Review 9 May 2016
Recommended by customer in KY2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.1138, -3.1736
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MOT for the eighth year in a row

"I have been dealing with Gordon and Margaret for eight years. Alford was recommended to me by a work colleague who had been a customer for a number of years before me. I will continue to take my vehicle to Alford in future simply because I find the owners extremely trustworthy and they always provide me with options when needed. Fantastic service from this garage."
 
 
Team:
Margaret and Gordon
 
 
 


Review 5 Apr 2016
Recommended by customer in KY2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1275, -3.2023
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MoT. service and two coil spring replacement.
 
Cost: £338
 
 
 
 


Review 22 Mar 2016
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.1320, -3.1808
 
 
Satisfaction Ratings
 
Repairs 9/10
The garage identifies faults and corrects them successfully
Advice 9/10
The staff are friendly and give clear and helpful information
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace the rear exhaust box.
 
Cost: £70

"I’m quite happy with service that I have received."
 
 
 
 
 
 


Review 2 Mar 2016
Recommended by customer in KY3
56.0720, -3.1768
 
 
Satisfaction Ratings
 
Servicing 10/10
The vehicle runs reliably between services, given its age and mileage
Repairs 10/10
The garage identifies faults and corrects them successfully
Advice 10/10
The staff are friendly and give clear and helpful information
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing wing mirror, freeing back wheels, replacing rear windscreen wiper.
 
Cost: £279

"I have always found Gordon and his wife to run a professional business. They are friendly and helpful detailing exactly what is wrong and what can be done about it. My husband also uses Gordon and we are both delighted with the service we receive."
 
 
 
 
 
 


Review 16 Feb 2016
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1191, -3.1788
 
 
Satisfaction Ratings
 
Advice 8/10
The staff are friendly and give clear and helpful information
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
While a little more expensive than the big garages, didn’t have to wait all day to get the car back. It went in, they did the mot and I had the car back in an hour.
 
Cost: £45

"For a full time carer it was important to know I wouldn’t lose the care all day and have to make arrangements for cover twice. I took the car in just before 08:00. They were happy for me to wait and by 09:00 I was on the way back, all paperwork completed. Great service. I will go back to them when the service is due and any other repairs needed."
 
 
 
 
 
 

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