Ace of Spades Gardens Ltd

The Rectory, 3 Croft Lane
Marsham
Norfolk
NR105PP

52.7672, 1.2540

Gardening Services

Listed under:  Arboricultural Consultancy/Tree Consultant, Fencing Contractors, Garden Buildings / Sheds, Garden Design, Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Tree Care / Tree Surgeons, Turfing
99% recommended   Rating 9.5/10
87 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 87 reviews since 2012
 
 
 
Quality
9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy
9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very straight forward. "   more
 
" I initial request was removal of goat tree. After listening the tree man explained the importance of trees, though he did listen to my concerns regarding future cost of tree care. Very polite and inf...."   more
 
" Very professional - excellent work. I have not used them before, but would certainly use them again."   more
 
" Pre work visit to assess and advise Written quote with option to make changes Liaison with team and proprietor as work progressed Team very professional and knowledgeable Well equipped and safe w...."   more
 
About Us


We provide highly qualified contracting and consulting in the specialised area of Arboriculture,Landscape and Garden.From Tree and construction reports(BS5837),tree surveys for risk,subsidence and heave advice, woodland management and planting,tree pruning (BS3998),tree removal with future maintenance guidance.To Landscape design and development,planting plans and landscape maintenance.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
Ace 18
advice 14
agreed 5
anticipated 2
arrived 2
Barker 2
better 2
business 2
care 8
careful 2
certainly 5
changes 3
class 2
clean 3
cleared 4
courteous 6
definitely 6
efficient 6
exactly 4
excellent 12
friendly 13
future 5
garden 12
good 17
happy 5
having 4
helpful 4
Highly 4
informed 5
Mike 10
people 4
pleased 13
polite 12
process 4
professional 23
quality 4
received 5
recommend 9
satisfied 4
second 5
service 14
Spades 17
standard 5
team 14
tidy 8
tree 8
trees 4
wanted 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  

Review 7 Feb 2017
Recommended by customer in MR8
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Reduction of oak tree.
 
Cost: £654

"Very straight forward. "
 
 
 
 
 
 


Review 7 Nov 2016
Recommended by customer in nR33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6538, 1.2940
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Lopping of a goat willow, reshaping of a magnolia tree and a bay tree. Removal of all waste.
 
Cost: £594
 

" I initial request was removal of goat tree. After listening the tree man explained the importance of trees, though he did listen to my concerns regarding future cost of tree care. Very polite and informative, he cares about nature. Cost was more than we wanted to pay, but we'll worth it. "
 
 

Pollarded goat willow
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jason and Owen. Two really good workers, took full safety measures.
 
 
 


Review 22 Mar 2016
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6650, 1.2983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Willow tree trimmed back.
 
Cost: £660
 

" Very professional - excellent work. I have not used them before, but would certainly use them again. "
 
 

Willow tree pre pollard

Willow tree post pollard
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 2 Mar 2016
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6803, 0.9328
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Pollarding, thinning and felling

" Pre work visit to assess and advise
Written quote with option to make changes
Liaison with team and proprietor as work progressed
Team very professional and knowledgeable
Well equipped and safe working at height in large tree.
Used great care in dropping material when cut to avoid damage to items below "
 
 
Team:
Owen, Josh and Josh (LJ)
 
 
   Business Reply:

A big thank you for the great feedback. A high level of expertise is worth the cost.!
 


Review 15 Feb 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6513, 1.3162
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Prune mountain ash tree. Cut down tree. Srray weed killer on a small area. Cut and thin hedges.
 
Cost: £780
 

" Excellent service. The team were professional, courteous and friendly and did a great job. The mountain ash has had a designer 'haircut' and looks much better for it.
The work took less time than anticipated in the original quote, so the bill was adjusted accordingly. "
 
 
Team:
Mike Josh and Josh
 
 
 


Review 26 Oct 2015
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4673, 1.0664
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Hedge cutting, tree surgery and overgrown shrub and damaged tree removal
 
Cost: £822
 

" This is the first time I have used Ace of Spades and I will definitely be using them again. The work team were polite, extremely professional and left the garden spotless. "
 
 
Team:
Mike Barker and his team
 
 
 


Review 21 Oct 2015
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: 1 - 5 years 
52.6152, 1.2592
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Design of a new kitchen garden, including fruit cage, greenhouse, shed and raised beds.

" The kitchen garden design was first class and the work was carried out to a very high standard by an extremely friendly and helpful team. "
 
 

Tree works following tree survey and lisaison with local authority

Kitchen garden landscape

Kitchen garden landscape designed and built,Fruit cages and raised beds.

Outbuildings log stores and greenhouse
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 12 Sep 2015
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6629, 1.2933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Felling of 4 large trees Felling of 1 very tall conifer Advice on other trees in garden

" The 3 man team did all the work quoted for in an extremely efficient and professional manner. when the work was completed they also left the site in a very neat and tidy condition. "
 
 
 
 


Review 30 Aug 2015
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6653, 1.2712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Trimming inside, outside and tops of overgrown ivy hedge.Cutting down of part of small tree. Clearing up and removal of all cut down material
 
Cost: £100
 

" First time I have used this firm and fully intend to use them again.Cannot praise the effeciency and arrangement by the managing director enough.The three men who carried out the work were on time, did an amazing job, polite, professional and friendly did exactly what I wanted done and completely cleared up everything. Could not wish for more. Worth every penny I paid. "
 
 
Team:
Mike Barker( Managing Director), Owen Reynolds, Joshua Schramm, Joshua Marshall
 
 
 


Review 31 Jul 2015
Recommended by customer in NR10
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7168, 1.2075
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Tree prunning clipping shrubs to shape, clipping lower hedge to shape that weeding flower beds, clearance & disposal of all waste.
 
Cost: £354

"We use Ace of Spades regularly one or two a year to maintain all major items of work. Mike is experienced on accessing the necessary requirements & we have never found work done unnecessary. Very satisfied."
 
 
 
 
 
 


Review 1 Jul 2015
Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5392, 1.7209
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
hedge and tree works
 
Cost: £624
 

" Very professional and courteous service. This is the second time I have used the company and I will definitely use them for repeat work and recommend to friends and neighbours. Very straightforward - emailed for an estimate visit, quote arrived promptly, work carried out efficiently when and as promised. Site left tidy and all waste cleared away. "
 
 
 
 


Review 17 Mar 2015
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6659, 1.2886
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Restoration of my garden after a car had driven into the back wall and completely devastated my very pretty garden.
 
Cost: £1560
 

" Ace of Spades were very sensitive to my garden being lost. The worked in close communication with the builder who was rebuilding the wall so that the plants etc were in the correct place and they had a good time line together.

I was away at work and on holiday for some of the time and they finished the work without me being there, they did exactly what I asked for with sound advice to me about what was possible. I was able to leave them on my property and felt that they could be completely trusted. "
 
 
Team:
Michael Barker, the proprietor and his team worked really hard and gave me back my garden.
 
 
 


Review 26 Feb 2015
Recommended by customer in NR13

 I'm: Male 

52.6253, 1.4910
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Extension to existing lawn
 
Cost: £552
 

" This was the first time we have used this firm. The contacts with Mike have always easy & productive, & the agreed date for the work to be completed fully honoured.

The two groundsmen were very friendly & the work was carried out very professionally. The site of the work was left very tidy & clean. "
 
 
Team:
Josh & Little Josh
 
 
 


Review 11 Feb 2015
Recommended by customer in NR4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6084, 1.2627
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Felling of two trees, pollarding of ash and two hornbeams, reduction in height and width of hornbeam hedge.
 
Cost: £786
 

" A very competent and professional job. "
 
 
Team:
I have already sent an email to the team saying how pleased I was.
 
 
 


Review 3 Feb 2015
Recommended by customer in nr2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6334, 1.2732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
two trees pollarded
 
Cost: £555
 

" Impartial advice given ; promptly followed by proffesional quotation.The work was then scheduled quickly and executed by proffesional people to the highest standards. "
 
 
 
 


Review 26 Jan 2015
Recommended by customer in NR25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.9120, 0.9824
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
consulting local authority regarding pollarding/removal of trees, pollarding and felling

" I have been very pleased with the professionalism of the firm "
 
 
 
 


Review 14 Nov 2014
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7054, 1.3150
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
pollard walnut tree,and chipping removed branches
 
Cost: £414
 

" excellent service, first class tradesmen would recommend the company to any one that required their services. "
 
 
Team:
Owen, Josh
 
 
 


Review 4 Nov 2014
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6829, 1.1932
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Design and create a low maintenance garden with provision for wildlife
 
Cost: £20000
 

" The work was carried out professionally and to plan and even though an issue arose over products supplied this was dealt with efficiently and as quickly as possible. All members of the team were friendly and polite. "
 
 
Team:
Mike, Ben and their employees
 
 
 


Review 30 Oct 2014
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6530, 1.3124
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Sundry pruning including removing dead wood from a large walnut tree; pruning an overgrown pyrecantha hedge;felling two small trees.
 
Cost: £540
 

" The two men who carried out the work were efficient and methodical.They were careful of other planting and were sympathetic to plants and habitat and enjoyed their work.
I have not used this firm before and relied on their adverts and on-line search. The cost was a little higher than anticipated but it was good value for money "
 
 
 
 


Review 26 Oct 2014
Recommended by customer in NR4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5943, 1.2189
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
new turf to lawn
 
Cost: £650
 

" very pleased with the service and quality of the work. I would definitely reccommend "
 
 
 
 

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