Ace of Spades Gardens Ltd

The Rectory, 3 Croft Lane
Marsham
Norfolk
NR105PP

52.7672, 1.2540

Gardening Services

Listed under:  Arboricultural Consultancy/Tree Consultant, Fencing Contractors, Garden Buildings / Sheds, Garden Design, Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Tree Care / Tree Surgeons, Turfing
99% recommended   Rating 9.5/10
88 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 88 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very professional from start to finish. Wanted to ensure we were happy with what agreed but also ensuring it was not to the detriment of the tree/hedge."   more
 
" Very straight forward. "   more
 
" I initial request was removal of goat tree. After listening the tree man explained the importance of trees, though he did listen to my concerns regarding future cost of tree care. Very polite and inf...."   more
 
" Very professional - excellent work. I have not used them before, but would certainly use them again."   more
 
About Us


We provide highly qualified contracting and consulting in the specialised area of Arboriculture,Landscape and Garden.From Tree and construction reports(BS5837),tree surveys for risk,subsidence and heave advice, woodland management and planting,tree pruning (BS3998),tree removal with future maintenance guidance.To Landscape design and development,planting plans and landscape maintenance.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 95%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
Ace 18
advice 14
agreed 6
anticipated 2
arrived 2
Barker 2
better 2
business 2
care 8
careful 2
certainly 5
changes 3
class 2
clean 3
cleared 4
courteous 6
definitely 6
efficient 6
exactly 4
excellent 12
friendly 13
future 5
garden 12
good 17
happy 6
having 4
helpful 4
highly 4
informed 5
Mike 10
people 4
pleased 13
polite 12
process 4
professional 24
quality 4
received 5
recommend 9
satisfied 4
Second 5
Service 14
Spades 17
standard 5
team 14
tidy 8
tree 8
trees 4
Wanted 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6989, 1.1256
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cherry Tree reduced and reshaped. Hedge reduced and reshaped. Clearance of all waste.
 
Cost: £654
 

"Very professional from start to finish. Wanted to ensure we were happy with what agreed but also ensuring it was not to the detriment of the tree/hedge."
 
 
Team:
Mike Barker. Darren and team
 
 
 


Review 7 Feb 2017
Recommended by customer in MR8
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reduction of oak tree.
 
Cost: £654

"Very straight forward. "
 
 
 
 
 
 


Review 7 Nov 2016
Recommended by customer in nR33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6538, 1.2940
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lopping of a goat willow, reshaping of a magnolia tree and a bay tree. Removal of all waste.
 
Cost: £594
 

"I initial request was removal of goat tree. After listening the tree man explained the importance of trees, though he did listen to my concerns regarding future cost of tree care. Very polite and informative, he cares about nature. Cost was more than we wanted to pay, but we'll worth it."
 
 

Pollarded goat willow
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Jason and Owen. Two really good workers, took full safety measures.
 
 
 


Review 22 Mar 2016
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6650, 1.2983
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Willow tree trimmed back.
 
Cost: £660
 

"Very professional - excellent work. I have not used them before, but would certainly use them again."
 
 

Willow tree pre pollard

Willow tree post pollard
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 2 Mar 2016
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6803, 0.9328
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pollarding, thinning and felling

"Pre work visit to assess and advise
Written quote with option to make changes
Liaison with team and proprietor as work progressed
Team very professional and knowledgeable
Well equipped and safe working at height in large tree.
Used great care in dropping material when cut to avoid damage to items below"
 
 
Team:
Owen, Josh and Josh (LJ)
 
 
   Business Reply:

A big thank you for the great feedback. A high level of expertise is worth the cost.!
 


Review 15 Feb 2016
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6513, 1.3162
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prune mountain ash tree. Cut down tree. Srray weed killer on a small area. Cut and thin hedges.
 
Cost: £780
 

"Excellent service. The team were professional, courteous and friendly and did a great job. The mountain ash has had a designer 'haircut' and looks much better for it.
The work took less time than anticipated in the original quote, so the bill was adjusted accordingly."
 
 
Team:
Mike Josh and Josh
 
 
 


Review 26 Oct 2015
Recommended by customer in NR16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4673, 1.0664
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge cutting, tree surgery and overgrown shrub and damaged tree removal
 
Cost: £822
 

"This is the first time I have used Ace of Spades and I will definitely be using them again. The work team were polite, extremely professional and left the garden spotless."
 
 
Team:
Mike Barker and his team
 
 
 


Review 21 Oct 2015
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: 1 - 5 years 
52.6152, 1.2592
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Design of a new kitchen garden, including fruit cage, greenhouse, shed and raised beds.

"The kitchen garden design was first class and the work was carried out to a very high standard by an extremely friendly and helpful team."
 
 

Tree works following tree survey and lisaison with local authority

Kitchen garden landscape

Kitchen garden landscape designed and built,Fruit cages and raised beds.

Outbuildings log stores and greenhouse
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 12 Sep 2015
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6629, 1.2933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of 4 large trees Felling of 1 very tall conifer Advice on other trees in garden

"The 3 man team did all the work quoted for in an extremely efficient and professional manner. when the work was completed they also left the site in a very neat and tidy condition."
 
 
 
 


Review 30 Aug 2015
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6653, 1.2712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trimming inside, outside and tops of overgrown ivy hedge.Cutting down of part of small tree. Clearing up and removal of all cut down material
 
Cost: £100
 

"First time I have used this firm and fully intend to use them again.Cannot praise the effeciency and arrangement by the managing director enough.The three men who carried out the work were on time, did an amazing job, polite, professional and friendly did exactly what I wanted done and completely cleared up everything. Could not wish for more. Worth every penny I paid."
 
 
Team:
Mike Barker( Managing Director), Owen Reynolds, Joshua Schramm, Joshua Marshall
 
 
 

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