A Steven City Garden Service

218 Northumberland Street
Norwich
Norfolk
NR2 4EE

52.6390, 1.2735

Gardening Services

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Turfing
98% recommended   Rating 9.6/10
183 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 183 reviews since 2010
 
 
 
Quality
9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy
9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service
9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent !"   more
 
" Excellent job done (well laid turf and excellent instructions for aftercare)."   more
 
" Very pleased with the work. The team of guys very helpful and hard workers. Would highly recommend them the price was good for what they had to do."   more
 
" Job well done. Very nice finished lawn."   more
 
About Us


Having been established for over 40 years we take pride in the work we carry out, donít just take our word for it, read our customer reviews at referenceline.
We have full insurance and all our staff are CRB checked. We will be happy to visit you to discuss your detailed requirements and provide an estimate for the work to be carried out.
Let us turn your dream garden into reality, transforming an overgrown patch into a turfed area to give you a lawn to be proud of, creating a green oasis which can soon become your pride and joy or just helping to make your garden more manageable. We are also licenced waste carriers, so you can be assured that any waste is disposed of at a licenced tip.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 89%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 55%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
Arrived 5
care 5
class 6
clean 6
cleaned 4
Communication 7
Courteous 4
definitely 8
delighted 4
efficient 12
efficiently 5
Excellent 36
Explained 5
extremely 6
finish 6
friendly 22
garden 14
Good 41
great 12
happy 12
hard 10
helpful 9
highly 7
just 4
laid 8
lawn 14
looks 4
mess 4
money 5
nice 5
people 5
pleasant 7
pleased 25
polite 13
prior 4
Professional 20
prompt 6
quality 11
quickly 6
quoted 4
really 4
recommend 22
recommended 9
satisfied 10
service 23
standard 8
team 10
tidy 18
turf 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 19 Jul 2017
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
52.6317, 1.3312
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Hedge cutting, etc.
 
Cost: £96
 
 
 
 


Review 17 Jul 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6681, 1.5095
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Turfing front and back of the garden on a new house.
 
Cost: £3000

"Excellent !"
 
 
 
 
 
 


Review 29 May 2017
Recommended by customer in IP25
52.6261, 0.8880
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
To cutting off areas of turf in front and back gardens to rotavating areas, supplying and spreading top soil to raking out areas, applying rooting granules, supplying and laying purpose grown turf, labour, machinery materials and top fees included.
 
Cost: £780
 
 
 
 


Review 29 May 2017
Recommended by customer in NR13
 My Age: 70 + 
52.6250, 1.4927
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove old lawn and level and treat soil replace turf.
 
Cost: £620

"Excellent job done (well laid turf and excellent instructions for aftercare)."
 
 
 
 
Team:
Andrew Plus Team
 
 
 


Review 7 Apr 2017
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6261, 0.8880
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removed grass then rotavated. Raked leveled took all grass, large stones, away.
Layed and left very tidy lawn.
 
Cost: £810

"Very pleased with the work. The team of guys very helpful and hard workers.
Would highly recommend them the price was good for what they had to do."
 
 
 
 
 
 


Review 3 Apr 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6581, 1.3126
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Turf existing vegetable path already cleared.
 
Cost: £360

"Job well done.

Very nice finished lawn."
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in NR12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.787923, 1.601766
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Renovate, level and preparation of area for turfing. Harbour and machinery included.
 
Cost: £2400

"Very pleased with the work carried out. A long established company that know what they are doing. Professional throughout and would recommend. Very happy customers. "
 
 
 
 
 
 


Review 13 Oct 2016
Recommended by customer in NR5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6305, 1.2552
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing an over grown garden, hedges etc.
 
Cost: £300

"Work always done quickly and on time. Rubbish, materials cleaned always removed.
"
 
 
 
 
 
 


Review 5 Oct 2016
Recommended by customer in NR16
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5108, 1.1576
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Preparing around and laying turf.
 
Cost: £1500

"From start to finish, the company were professional and friendly. Their work was excellent, and having researched that were great value for money. Would highly recommend."
 
 
 
 
Team:
Andrew 2 Others
 
 
 


Review 3 Oct 2016
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6198, 1.2793
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Shrub pruning and gardening at my nephew's property.
 
Cost: £390

"We have always been very happy with work done by this company. "
 
 
 
 
 
 


Review 19 Sep 2016
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6621, 1.3387
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Weed clearance and laying of turf to rear of new build property.
 
Cost: £480

"Andrew was prompt with his quote undertook the work to in my opinion, a high standard."
 
 
 
 
 
 


Review 19 Aug 2016
Recommended by customer in NR10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6882, 1.3311
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Apply weed killer returning 2 weeks later. Rotavating at side of house. Rotavating levelling & laying turf.
 
Cost: £552

"Team very friendly. Tidy polite. Very pleased with grass."
 
 
 
 
 
 


Review 11 Aug 2016
Recommended by customer in PE12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8361, 0.1415
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Clearing, levelling and preparing ground. Laid turf. Took away excess soil and stones.
 

"Can't believe its my garden! Came home from work and stared at it for ages, the transformation is amazing.

Andrew and his team were excellent and very thorough with their work.

There was no mess left and it took 2 days. Am very happy I chose them to do the work and would definitely recommend them.

Thanks guys! Sarah."
 
 
 
 
 
 


Review 3 Aug 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6666, 1.1833
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Preparing ground and laying turf.
 
Cost: £420
 
 
 
 


Review 2 Aug 2016
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.5743, 1.3441
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 7/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Take out old lawn and soil-relay top soil and new lawn.
 
Cost: £479
 
 
 
 


Review 1 Aug 2016
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6990, 1.4001
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Prepare area for turf inc. Rotovate, weed kill lay turf.
 
Cost: £918
 
 
 
 


Review 12 Jul 2016
Recommended by customer in NR7
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6413, 1.3650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Spraying new lawn with glycophosphate weedkiller, After grass/weeds had died off, rotavating, raking, leveling, supplying and laying turf.
 
Cost: £582

"Excellent, experienced and professional service. Very pleased indeed."
 
 
 
 
Team:
Andrew Steven John
 
 
 


Review 7 Jun 2016
Recommended by customer in NR5
52.644927, 1.233701
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Removing old lawn, rotovating soil and laying new turf lawn.
 

"Lawn looks good now with totally bowling-green but very acceptable."
 
 
 
 
 
 


Review 9 Mar 2016
Recommended by customer in NR5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6403, 1.2062
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Replace and remove old broken fences in back garden.
 
Cost: £1428

"Very pleasant people and showed care in their work."
 
 
 
 
 
 


Review 3 Mar 2016
Recommended by customer in NR15
52.5381, 1.2590
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Major garden and grounds renovation.
 
Cost: £5640

"The work was excellent with friendly and helpful staff."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1