A Steven City Garden Service

218 Northumberland Street
Norwich
Norfolk
NR2 4EE

52.6390, 1.2735

Gardening Services

Listed under:  Gardeners / Gardening / Garden Maintenance, Landscapers / Landscaping, Turfing
98% recommended   Rating 9.6/10
193 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 193 reviews since 2010
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All work carried out was well prepared and done to a high standard with advice given re the aftercare needed to ensure a successful lawn. A great job done well."   more
 
" Very friendly and helpful Very efficient. "   more
 
" Very professional. Initially advised 2 days. Work done in 1 day. Helpful throughout. Would definitely use this company again and be happy to recommend them."   more
 
" Couldn't fault the work. The garden was cleared and tidied exactly as required. Andrew and his team were very friendly and efficient. Would recommend them to others."   more
 
About Us


Having been established for over 40 years we take pride in the work we carry out, donít just take our word for it, read our customer reviews at referenceline.
We have full insurance and all our staff are CRB checked. We will be happy to visit you to discuss your detailed requirements and provide an estimate for the work to be carried out.
Let us turn your dream garden into reality, transforming an overgrown patch into a turfed area to give you a lawn to be proud of, creating a green oasis which can soon become your pride and joy or just helping to make your garden more manageable. We are also licenced waste carriers, so you can be assured that any waste is disposed of at a licenced tip.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 54%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
agreed 5
Andrew 5
Arrived 5
care 6
class 6
clean 7
cleaned 4
cleared 4
Communication 7
confidence 4
contractor 4
courteous 5
definitely 9
delighted 4
efficient 14
efficiently 5
excellent 37
explained 5
Extremely 6
finish 6
finished 4
friendly 26
garden 17
Good 41
great 13
happy 13
hard 11
helpful 11
Highly 7
just 4
laid 8
lawn 14
looks 4
mess 5
money 5
nice 5
people 5
pleased 27
polite 14
professional 21
quality 11
recommend 24
recommended 9
satisfied 10
service 23
standard 10
team 13
tidy 19
turf 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Nov 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5798, 1.4333
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lay new lawn
Prepare ground (rotivate,weed)
Peg turf where required
Supply hose etc to help bed down turf for roots to grow and take
 
Cost: £4000

"All work carried out was well prepared and done to a high standard with advice given re the aftercare needed to ensure a successful lawn.

A great job done well."
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in NR14
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5751, 1.2413
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rotavating garden,laying turf and cutting hedge.
 
Cost: £1130

"Very friendly and helpful
Very efficient.
"
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in NR4
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6135, 1.2712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear 2 large borders full of large shrubs etc. Top up soil. Lay turf.
 
Cost: £1450

"Very professional. Initially advised 2 days. Work done in 1 day. Helpful throughout. Would definitely use this company again and be happy to recommend them."
 
 
 
 
 
 


Review 16 Oct 2017
Recommended by customer in NR9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6529, 1.1592
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clear garden area, remove rotten posts and replace.Remove old concrete
 
Cost: £540

"Couldn't fault the work. The garden was cleared and tidied exactly as required. Andrew and his team were very friendly and efficient. Would recommend them to others."
 
 
 
 
 
 


Review 10 Oct 2017
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6251, 1.0867
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove weeds from front lawn, rotivate, topsoil, level and then turf.
 
Cost: £1770

"I chose this company out of 3 because I had most confidence in their initial assessment of the job. They were very through in weighing up potential difficulties and giving an accurate quote. Polite, courteous also office staff communicated well. Punctual and thorough. Very pleased with job done. Added value to my property. "
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Site cleared and levelled turf supplied and laid.
 

"Excellent contractor."
 
 
 
 
 
 


Review 26 Sep 2017
Recommended by customer in NR1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6187, 1.2924
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing old lawn and re-laying new turf.
 
Cost: £440

"Splendid team who were cheerful and friendly. Added bonus was that they all take their tea the same -white with one sugar! "
 
 
 
 
Team:
Steve Lewis
 
 
 


Review 11 Aug 2017
Recommended by customer in NR2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6219, 1.2677
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden clearance and laying lawn.
 
Cost: £660
 
 
 
 


Review 27 Jul 2017
Recommended by customer in NR2
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6339, 1.2830
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete clearing of front garden. Membrane layed and shingle plus back garden 2 shrubs (one climber on garage) cleaning of gutter etc.
 
Cost: £720

"The two men worked very hard and finished in one day. Left front garden very clean and tidy also cleared up mess in front garden.
Very pleased with result."
 
 
 
 
 
 


Review 26 Jul 2017
Recommended by customer in NR3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6420, 1.2988
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fence, remove old one. Take bushes out, put new grass and raise bed flowers.
 
Cost: £2136

"Andrew and his team were very friendly, completed the work to a high standard, were very accommodating delaying the installion of turf and garden tap could be fixed after my return from trip for work."
 
 
 
 
 
 

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