D R Bell Plumbing and Gas

14 Hermitage Drive
Dumfries
Dumfries and Galloway
DG2 7QF

55.0630, -3.6244

Gas Fitting & Servicing

Listed under:  Gas Engineers
100% recommended   Rating 9.9/10
23 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 23 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was carried out very professionally and the house left neat and tidy when the work was finished"   more
 
" Excellent friendly professional service."   more
 
" Happy to use this company again"   more
 
" I know my house has a much older heating system, complicated by zones. Mr Bell made the switch over effortlessly. On time and all done on the same day as promised. I have friends who have had othe...."   more
 
About Us


D R Bell plumbing and gas have a excellent range of experience and expertise in the industry, both working and lecturing in college for 14 years.
Gas Safe Registered engineer.
Unvented Hot Water.
Solar hot water.
Nest Pro installer.
Ideal Installer.

Please contact us to help with all plumbing, heating and gas work.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 3
Bell 2
Boiler 2
David 2
Easy 2
efficient 4
Excellent 4
friendly 6
Happy 3
payment 2
professional 6
prompt 2
promptly 2
Quote 2
recommend 6
Reliable 2
service 10
system 2
thoroughly 2
tidy 2
turned 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Jan 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0692, -3.6404
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Nest thermostats fitted to central heating and hot water system
 
Cost: £350
 

"The work was carried out very professionally and the house left neat and tidy when the work was finished"
 
 
Team:
David Bell
 
 
 


Review 19 Oct 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0651, -3.5869
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service Boiler

"Excellent friendly professional service."
 
 
Team:
David Bell
 
 
 


Review 14 Oct 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0961, -3.5751
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Servicing a gas boiler

"Happy to use this company again"
 
 
Team:
David bell
 
 
 


Review 2 Sep 2017
Recommended by customer in DG7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9730, -3.9278
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of NEST heating units and smoke alarms.

"I know my house has a much older heating system, complicated by zones. Mr Bell made the switch over effortlessly. On time and all done on the same day as promised.

I have friends who have had other so called NEST experts unable to complete the job where Mr Bell succeeded admirably.

Perfect service. That is rare indeed around here. I won't hestitate to call if further work is required."
 
 
Team:
David Bell
 
 
 


Review 1 Sep 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0692, -3.6404
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom fitted and excellent finish and workmanship Very reasonable price as well and would recommend

"Easy to deal with and high standard of work"
 
 
Team:
David Bell
 
 
 


Review 1 Sep 2017
Recommended by customer in Dg13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0953, -3.5638
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
D R Bell Plumbing is a very professional firm.All work David has done has been excellent and I wouldn''t hesitate to recommend him

"I find them always on time and professional and will always use them in future work"
 
 
Team:
David
 
 
 


Review 19 Jul 2017
Recommended by customer in D67
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rewire nest heat controller.
 
Cost: £180

"Job well done."
 
 
 
 
Team:
David
 
 
 


Review 5 Jul 2017
Recommended by customer in DG1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0961, -3.5751
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace inside workings of toilet cistern
 
Cost: £50
 

"Came when appointed, carried out work efficiently, cleaned up afterwards and I would thoroughly recommend his workmanship."
 
 
Team:
David Bell
 
 
 


Review 4 Jul 2017
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.1607, -3.4375
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Refitting heating system and installing new radiators, servicing gas and appliances in rental properties also supplying land lord cert

"Very reliable and customer friendly at a reasonable cost nothing to much bother"
 
 
Team:
David bell
 
 
 


Review 3 Jul 2017
Recommended by customer in CA2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
54.8912, -2.9466
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and part replacement.
 
Cost: £60

"Arrived promptly on day and time.
Work carried out in expected timeframe.
Friendly and efficient service.
Very pleased with the work. 10/10
Will use again."
 
 
 
 
 
 


Review 4 Feb 2017
Recommended by customer in DG12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
54.9885, -3.2491
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete bathroom re-fit & central heating upgrade with new boiler installation. Price includes boiler, radiators, bathroom & shower.
 
Cost: £3320
 

"Received prompt quote by email, following visit.

Quote gave a list of installation dates & payment terms.

Company ordered bathroom suite once chosen.

Plumber Dave turned up as agreed.

Minimum mess. Took old suite, etc away to tip. Warranty sent by email.

Very happy with service. Would recommend."
 
 
Team:
Dave
 
 
 


Review 17 Jan 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0602, -3.5954
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit a radiator in our conservatory.
 

"Reliable and professional service. Would use again."
 
 
 
 
Team:
David Bell
 
 
 


Review 13 Jan 2017
Recommended by customer in DG2

 I'm: Male 

55.0924, -3.6538
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Living flame gas fire repair

"Very efficient and friendly service. Would definitey recommend."
 
 
 
 


Review 11 Jan 2017
Recommended by customer in DG11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.1142, -3.4712
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and install a nest smart heating controller.
 
Cost: £300

"Very friendly and pleasant and thoroughly professional. Tidy worker, makes sure the details are correct. Was happy to return to a problem, which turned out to be unrelated. Will use again and recommend to others."
 
 
 
 
Team:
David Bell
 
 
 


Review 9 Jan 2017
Recommended by customer in CA2

 I'm: Male 

54.8912, -2.9466
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler service

"The boiler was serviced at a date and time to suit my requirements and arrived on time. Great price and service. Boiler running well. All positives so will use again."
 
 
Team:
David Bell
 
 
 


Review 8 Jan 2017
Recommended by customer in CA1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
54.8929, -2.9254
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler and fire maintenance.
 
Cost: £310
 

"Excellent in all respects."
 
 
Team:
David Bell
 
 
 


Review 8 Jan 2017
Recommended by customer in DG1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.0658, -3.5783
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of combi boiler and gas job.
 
Cost: £60
 

"Quick and efficient work and good communication with myself."
 
 
Team:
David
 
 
 


Review 8 Jan 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.0641, -3.6284
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plumbing changes to bathroom
 
Cost: £100
 

"Delighted with service, prompt, efficient and professional.. Would happily recommend"
 
 
 
 


Review 7 Jan 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0537, -3.6059
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1.Boiler not working.Repaired 2. Required Landlord Gas certificate.

"1..David Bell came out within the hour in the evening and did repair required.Excellent service and easy payment system in place.Def recommend

2..Done promptly .Much cheaper than other companies i used previously"
 
 
Team:
David Bell
 
 
 


Review 21 Dec 2016
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
55.1066, -3.5787
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"My ticks says it all."
 
 
 
 
Team:
David Bell
 
 
 

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