Mayne Gas Heating Ltd

E5 The Enterprise Village, Prince Albert Gardens
Grimsby
Humberside
DN31 3AT

53.5730, -0.0770

Gas Fitting & Servicing

Listed under:  Gas Engineers
100% recommended   Rating 9.9/10
18 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9/10 Overall Rating 9.9/10
Based on 18 reviews since 2016
 
 
 
Quality
9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy
9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service
9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value
9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The engineer arrived slightly early but waited patiently until I arrived at the earliest time of the scheduled time slot. The work was carried out with courtesy and professionalism. The work was qui...."   more
 
" Couldn't ask for more, details of service explained before-hand including pricing and all involved in the job. Friendly engineer came out. We mentioned a gas pipe that was in the fireplace that would...."   more
 
" Excellent service conducted by a very personable engineer who answered any questions. I knew to not have the boiler in use due to the heat issue for the engineer before the visit but the young lady...."   more
 
" Quick and efficient service received. Engineers arrived promptly and tided up after them selves - even hoovering at end of day. Work was completed within the timescale stated. All staff were very frie...."   more
 
About Us


Professional Plumbers and Heating Engineers specialising in domestic and commercial gas boilers and central heating systems, including LPG. We install, service and repair renewable energy technology, specifically Air Source Heat Pumps and Solar Thermal. We install and upgrade bath and shower rooms as well as general plumbing and emergency repairs.
We provide fast response, expert repair of your broken down gas boiler.
We repair and service all domestic and commercial gas appliances.

We are proud to be a Which? Trusted Trader,the most recognised consumer watchdog organisation in The UK. We are also registered with Checkatrade and a member of Trustmark, the only government endorsed "find a tradesperson" platform in the country. You can be assured of a trustworthy, professional service with Mayne Gas Heating Ltd.

We are your Service agent for Vokera Boilers, Corgi Homeplan, Gazco Fires, Mitsubishi Heat Pumps and Statesman Cookers in Grimsby, Cleethorpes and surrounding area
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

altered 2
arrived 4
Best 2
boiler 8
booked 2
boot 3
business 2
carpet 2
couple 2
covers 3
definitely 2
efficient 5
engineer 10
Engineers 3
Excellent 3
explained 3
finished 2
Friendly 5
friends 3
gas 5
girl 2
good 2
happy 2
Heating 2
helpful 2
highly 2
impressed 2
knew 4
mayne 4
phone 3
pipework 2
Pleasant 2
polite 4
possible 2
professional 2
proper 2
quickly 2
Really 2
recommend 4
service 4
serviced 2
sheets 3
Thank 4
tidy 3
turned 2
wore 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 17 Feb 2017
Recommended by customer in DN35
 My Age: 50 - 59 
 I'm: Male 

 I have known this business: 1 - 5 years 
53.5485, -0.0265
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual boiler inspection.
 
Cost: £72
 

" The engineer arrived slightly early but waited patiently until I arrived at the earliest time of the scheduled time slot.
The work was carried out with courtesy and professionalism.
The work was quite difficult as the boiler is quite tightly fitted in a kitchen cupboard, however this was very patiently overcome.

Thank you & see you next year

Yours sincerely

Richard Lazarus "
 
 

Trustmark logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Unfortunatley i cant remember
 
 
   Business Reply:

Thank you for the positive comments Mr Lazarus, it was very kind of you to post such a good review. Good feedback is very important to small companies and service providers like ourselves and we appreciate your time for doing so. Darren Mayne. Director.
 


Review 16 Feb 2017
Recommended by customer in DN37
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.5218, -0.0968
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Gas boiler service and pipe removal from fireplace
 
Cost: £73
 

" Couldn't ask for more, details of service explained before-hand including pricing and all involved in the job. Friendly engineer came out. We mentioned a gas pipe that was in the fireplace that would need removing some time and they did it for us there and then. WOuld reccommend "
 
 

Trustmark logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for the great review Ed, its good to know our service engineers are leaving our customers happy with the work. Thanks again.

Darren Mayne
Director
 


Review 24 Oct 2016
Recommended by customer in DN35
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.5551, -0.0217
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler and two flue-less gas fires serviced.

" Excellent service conducted by a very personable engineer who answered any questions.

I knew to not have the boiler in use due to the heat issue for the engineer before the visit but the young lady who took the order should have warned me of this I feel, if it was possible to do this. "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
??
 
 
   Business Reply:

Thank you for the 10/10 scores Mr B, it is much appreciated. I have mentioned your comments to the office staff who will now inform customers to turn their boilers off prior to our visit. Thanks again for the positive review.
Darren Mayne
Director
 


Review 20 Oct 2016
Recommended by customer in DN32
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
53.5634, -0.0732
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New combo boiler installed
 
Cost: £2400
 

" Quick and efficient service received. Engineers arrived promptly and tided up after them selves - even hoovering at end of day. Work was completed within the timescale stated. All staff were very friendly and helpful will definitely be using mayne in the future "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for the kind comments Emma, we love to see good comments like this posted online. Thanks again.
 


Review 10 Oct 2016
Recommended by customer in DN37

 I'm: Male 

53.5427, -0.1719
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Standard boiler service carried out, following reminder from Maine. Very efficient, on time and for price advised. (Previous work done a year ago, to system pipework sorted out problems that original installer had created. Staff were very good, took trouble to give advice freely and gave estimate that was accurate and fair. Excellent

" See above "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for the great remarks Mr Lord, we appreciate you taking the time to publicly post such a good review. It means a lot to us, particularly the Engineers, who try hard to please!

Darren Mayne
Director
 


Review 10 Oct 2016
Recommended by customer in DN33
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
53.5300, -0.0972
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Annual Service of Gas Boiler

" A very professional service throughout - highly recommended.
The engineer arrived at the time given and carried out the service to the boiler in a professional, efficient and friendly manner. "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Not known
 
 
   Business Reply:

Thank you for your kind comments Mr B. It makes all the effort worthwhile to receive such praise. I have passed your review on to the Engineer who was thrilled. Thanks again.
 


Review 3 Oct 2016
Recommended by customer in DN40
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
53.6084, -0.2108
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Remove old boiler, tanks and pipework. Install new gas supply and combi-boiler.
 
Cost: £2007
 

" I have used Mayne gas before for smaller jobs and had them in mind when i knew i needed a new boiler. I had a couple of other quotes from big national firms but they itemised a charge for every bit of work needed for example, system flush £400, so i decided to go with mayne after they had surveyed the job and explained the work necessary. Two engineers were sent and they were punctual, friendly and informative. They did as much as they could to keep the mess to a minimum putting on overshoes and laying down dustsheets. The work was completed on schedule as they worked continuously throughout the 2 days. The quality of the work was superb and the completed installation looks very neat and tidy. It was a very professional job and i am very happy with the finished outcome. "
 
 
Team:
Ryan, Casey, Dave and Darren.
 
 
   Business Reply:

Thank you for the rave review Mr McG, it is very uplifting to receive such good praise, particularly from a regular customer like yourself. Thanks again.
 


Review 3 Oct 2016
Recommended by customer in dn34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
53.5621, -0.1084
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler service

" Came when said they would,serviced the boiler,job well done,nice guy could not fault any think. "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Ryan
 
 
   Business Reply:

Thank you for the review Mrs M, we appreciate everyone taking the time to post a comment and I have passed your review on to Ryan.
 


Review 3 Oct 2016
Recommended by customer in DN31
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
53.5690, -0.0973
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New sensor for boiler
 
Cost: £135
 

" The second time I have had mayne come out to me
For my boiler and they are always friendly and helpful, I am always aware of what is going on and how much it's going to cost. They work as quickly and professionally as possible and I'm very happy with he work that has been done. "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Shaun
 
 
   Business Reply:

Thank you for the excellent reviews Mrs K, it is very kind of you to offer such positive feedback on numerous forums. We couldnt ask for a better customer response could we!
 


Review 3 Oct 2016
Recommended by customer in DN41
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.5902, -0.1795
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
   Customer Review
 
Annual boiler service. Engineer was courteous, knowledgeable and efficient.

" Engineer was excellent but was side tracked for about 20 mins by a phone call about another job from his boss. "
 
 

Trustmark Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for both the good reviews Mr H, it is very generous of you to provide feedback on both platforms and your comments have been noted.
 


Review 19 Sep 2016
Recommended by customer in DN33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
53.5284, -0.0945
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler serviced.
 
Cost: £66
 

" Pleasant and efficient and explained a couple of things I wanted to know. "
 
 

Trustmark
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
   Business Reply:

Thank you for the excellent review Mrs P, we always appreciate the comments our customers make and thank you for taking the time to post it online.

Darren Mayne
Director
 


Review 2 Jul 2016
Recommended by customer in DN35
53.5454, -0.0156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler Service and Pipework alterations

" "Mayne Gas Heating serviced my boiler and altered some pipework for me two weeks ago and I was very impressed. The office girl was polite and efficient on the phone when I booked in, the engineer turned up on time and even put sheets on my carpet and wore boot covers. Best company I have ever used and I can now see why they have been in business for so long! Thank you for a proper job" "
 
 
 
   Business Reply:

Thank you for the great review Mr I, it was a pleasure to be of service. It is good of you to take the time to publish such positive feedback and it is priceless for us.
 


Review 30 Jun 2016
Recommended by customer in dN37
53.5450, -0.1680
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
boiler service

" The engineers arrived at the time previously arranged. They were pleasant and got on with the work, they certainly knew what they were doing. They cleaned up very well when the job was finished. I would certainly have them back again and would recommend them to my friends. "
 
 
 
   Business Reply:

Thank you for the excellent feedback! I will contact you privately to thank you personally.

Darren Mayne
Director
 


Review 22 Jun 2016
Recommended by customer in DN35
53.5454, -0.0156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Pipework alterations and Boiler Service

" “Mayne Gas Heating serviced my boiler and altered some pipework for me today and I was very impressed. The office girl was polite and efficient on the phone when I booked in, the engineer turned up on time and even put sheets on my carpet and wore boot covers. Best company I have ever used and I can now see why they have been in business for so long! Thank you for a proper job” "
 
 
 
   Business Reply:

Thank you for the positive feedback, it is reassuring to know that we are doing the right thing. Customer care is important to us and we appreciate your good comments.

Darren Mayne
Director
 


Review 16 Jun 2016
Recommended by customer in DN37
53.5460, -0.1693
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New boiler, oven and hob

" From the initial enquiry to the completion of the works it has been nothing less than excellent. The Engineer worked to a very high standard of cleanliness. Will definitely recommend to all friends and family...Thank you "
 
 
 
   Business Reply:

Thank you for your enthusiastic review! I have passed your comments on to the installers who were thrilled to hear such praise.

Darren Mayne
Director
 


Review 13 Jun 2016
Recommended by customer in HU12
53.7215, -0.1733
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Fitting of new Radiators

" Gas Engineer was very polite ,had good pride in his work and worked very tidy during fitting of new Radiators .good job well done would highly recommend this company to my friends "
 
 
 
   Business Reply:

Thank you for such positive feedback, we take the care of customers' property very seriously and appreciate your excellent comments.

Darren Mayne
Director
 


Review 9 Jun 2016
Recommended by customer in dn40
53.6140, -0.2229
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Leak repairs

" The engineer was very polite and tidy. He found the source of the leak quickly and really knew what he was doing. Fantastic company! "
 
 
 
   Business Reply:

Thank you for your kind comments! I have passed them on to the Engineer who carried out the work who was very pleased to receive such praise. Thank you.
 


Review 6 Jun 2016
Recommended by customer in DN35
53.5454, -0.0156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
New boiler

" Really good company this, way better than average plumber I had before. New boiler is far better than the old one and the install guys even had cloth sheets everywhere and blue plastic boot covers on the whole time. Definately recommend them. "
 
 
 
   Business Reply:

Thank you for the lovely review! Customer care is extremely important to everyone at Mayne Gas Heating and it is good to see that rewarded here with such good feedback.

Darren Mayne
Director
 

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