Roy Lee Plumbing & Heating Limited

49 Biddle Road
Littlethorpe
Leicestershire
LE19 2HE

52.5672, -1.2036

Gas Fitting & Servicing

Listed under:  Gas Engineers
100% recommended   Rating 10/10
5 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10/10 Overall Rating 10.0/10
Based on 5 reviews since 2017
 
 
 
Quality
10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy
10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service
10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value
10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Roy Lee Plumbing & Heating fixed our entire central heating system. This involved replacing and installing new pipework, as well as checking our boiler and our radiators. Since the work was done, our ...."   more
 
" Roy turned up when he said he would and is a friendly and extremely knowledgeable and qualified Plumber and Gas Safety Engineer. I have used Roy Lee for help with my boiler as it had a leak, given it ...."   more
 
" No job is too much trouble for Roy, a highly qualified plumber capable of dealing with anything you throw at him, and believe me at our house he has had a few challenges! Radiator installs, shower pro...."   more
 
" He is not only trustworthy, but his professional expertise is second to none. He is now the only plumber and gas fitter that we will recommend. His prices are sensible, his work is always tidy and h...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

boiler 3
experienced 2
gas 3
Heating 3
Highly 3
honest 2
Lee 3
plumber 3
Plumbing 2
problems 2
qualified 2
radiators 2
recommend 2
Roy 4
Safety 2
services 2
totally 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 3 Mar 2017
Recommended by customer in LE10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5466, -1.3659
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Boiler check, central heating problems, radiators and pipework installation

" Roy Lee Plumbing & Heating fixed our entire central heating system. This involved replacing and installing new pipework, as well as checking our boiler and our radiators. Since the work was done, our central heating works perfectly and we are really pleased. Roy is very experienced and has an in-depth knowledge of gas heating systems; we now use this company every year to check our boiler. I thoroughly recommend Roy Lee Plumbing & Heating. "
 
 
Team:
Roy Lee
 
 
 


Review 1 Mar 2017
Recommended by customer in LE10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5287, -1.3451
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Plumbing and Gas Safety

" Roy turned up when he said he would and is a friendly and extremely knowledgeable and qualified Plumber and Gas Safety Engineer. I have used Roy Lee for help with my boiler as it had a leak, given it is over 30 years old, I had expected him to advise me to get a new one. Roy managed to identify the problem and resolve the issue without the need for a new boiler, his honesty is a much desired trait of a tradesman and for this reason Roy will always be the plumber/gas safety person I use.

I recently asked Roy advice and a cost to flush out my radiators and again he was very honest and advised there was a risk, given their age, that more problems may present. he provided me with a comprehensive amount of detail to allow me to make an informed judgement whether to proceed or not. "
 
 
Team:
Roy Lee
 
 
 


Review 24 Feb 2017
Recommended by customer in LE8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5547, -1.1315
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Various and varied jobs...

" No job is too much trouble for Roy, a highly qualified plumber capable of dealing with anything you throw at him, and believe me at our house he has had a few challenges! Radiator installs, shower problems, toilet cistern replacement & boiler services amongst other things. Thanks Roy for being there when you’re needed, and we will be needing you soon too... "
 
 
Team:
Roy Lee
 
 
 


Review 16 Feb 2017
Recommended by customer in LE15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6650, -0.7430
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Roy Lee Plumbing and heating have done several jobs on our bungalow. We have been using his services for around 7 years now. Firstly, he fitted a brand new central heating boiler, linked in the central heating system and plumbed in anew kitchen. Secondly, he supplied and fitted a power showers. This included removing a conventional bath and replacing it with a full walk-in shower. Thirdly, he plumbed in a disabled bath system for our daughter and plumbed it to the power shower system. Fourthly, he carries out annual servicing of our central heating boiler and system.
 
Cost: £4000
 

" He is not only trustworthy, but his professional expertise is second to none. He is now the only plumber and gas fitter that we will recommend. His prices are sensible, his work is always tidy and he gets the job right first time. Another comforting aspect of Roy's attitude is that he arrives when he makes and appointment.

I cannot fault his work and am totally comfortable recommending him to anyone looking for a professional and competent plumber who will deliver top quality services. "
 
 

Roy Lee Plumbing & Heating Logo
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Roy Lee
 
 
 


Review 16 Feb 2017
Recommended by customer in LE9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5524, -1.2794
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
I have used Roy Lee for all my plumbing and heating needs for around six years on my own house and also on my buy-to-let houses. The work he has done for me range from boiler servicing, to emergency repairs to a burst pipe. He even totally rebuilt a fire-surround for me after the gas fire failed it''s gas safety check.

" I have used Roy Lee for all my plumbing and heating needs for around six years and I have always been delighted with his service. He is punctual, polite, highly experienced and above all, honest. He will never recomend that something should be replaced if it is more cost effective to repair it - something that can't be said about most heating engineers! I trust Roy totally and I wouldn't look anywhere else for my plumbing and heating work. Highly recommended. "
 
 
Team:
Roy Lee
 
 
 

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