Timothy Girvan Gas Services

12 Lonsdale Avenue, Trimdon Grange
Trimdon Station
County Durham
TS29 6EB

54.7159, -1.4249

Gas Fitting & Servicing

Listed under:  Gas Engineers, Plumbers / Plumbing
98% recommended   Rating 9.7/10
83 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 83 reviews since 2007
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleasant and clean work. Covered carpets where necessary. Arrived on time and completed work in estimated time. Explained controls and answered all queries. Would have no hesitation in recommendi...."   more
 
" This work followed from the previous removal of a back boiler attended to by the same contractor. I was confident that he would be reliable and professional and I am entirely satisfied with the work d...."   more
 
" The gentleman came when he said he would, & he did a good job, leaving everything clean and tidy. He was also very pleasant. I would have no hesitation in calling on him again if necessary."   more
 
" Excellent workmanship friendly."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 96%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
Arrived 4
boiler 5
clean 6
cleaned 3
competent 2
definitely 3
efficient 4
Excellent 20
Explained 3
explaining 2
Fair 3
Friendly 8
gas 2
Girvan 6
good 16
happy 2
helpful 7
highly 3
mess 2
Minimum 2
necessary 2
person 2
pleasant 3
pleased 2
problems 3
professional 6
prompt 4
reasonable 2
recommend 10
recommended 3
reliable 5
satisfied 4
service 13
tidy 4
Tim 8
tradesmen 3
working 2
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  


Review 10 Sep 2015
Recommended by customer in TS21
54.6538, -1.4453
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair minor plumbing to sink and install shower.
 
Cost: £250
 
 
 
 


Review 27 Aug 2015
Recommended by customer in SR8
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7451, -1.3471
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exchange old boiler for combi gas boiler. Remove and cap old hot water tank and plumbing as necessary. Fit new radiator and 5 thermostatic valves to existing radiation. Remove old room thermostat and programmer. Flush out and clean system and inhibitor added. Fit magna clean fitter. Remove all waste.
 
Cost: £2800

"Very pleasant and clean work. Covered carpets where necessary. Arrived on time and completed work in estimated time. Explained controls and answered all queries. Would have no hesitation in recommending Tim and his colleagues."
 
 
 
 
 
 


Review 12 Aug 2015
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
54.6575, -1.4499
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of gas fire, surrounding mantle, hearth etc.
 
Cost: £250

"This work followed from the previous removal of a back boiler attended to by the same contractor. I was confident that he would be reliable and professional and I am entirely satisfied with the work done at a reasonable price as well."
 
 
 
 
 
 


Review 14 Jul 2015
Recommended by customer in TS29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.7009, -1.4313
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of combi boiler new valves & 1 new radiator.
 
Cost: £2300
 
 
 
 


Review 13 Jul 2015
Recommended by customer in TS21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6800, -1.4387
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing flushing system in toilet cistern. Cistern is old & three items had to be replaced.
 
Cost: £70

"The gentleman came when he said he would, & he did a good job, leaving everything clean and tidy. He was also very pleasant. I would have no hesitation in calling on him again if necessary."
 
 
 
 
 
 


Review 9 Jul 2015
Recommended by customer in DL17
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.6802, -1.4860
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Take out old fire and surround. Make good wall etc. Fit new fire and surround.
 
Cost: £200

"Excellent workmanship friendly."
 
 
 
 
 
 


Review 3 Jul 2015
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
54.6502, -1.4580
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 23 Jun 2015
Recommended by customer in TS21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
54.6807, -1.4382
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of baxi combi boiler.
 
Cost: £1750

"Very good team of three. Diligent with an eye for detail."
 
 
 
 
 
 


Review 22 Jun 2015
No Recommendation by customer in TS29
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
54.7222, -1.4126
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New boiler.
 
Cost: £1700

"Good service, very helpful and explained everything."
 
 
 
 
 
 


Review 20 Apr 2015
Recommended by customer in DH6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.7193, -1.4768
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new combi boiler. Remove fire & back boiler.
 
Cost: £2000

"Punctual, friendly and very helpful, good at explaining the workings of the fittings. Minimum amount of disruption."
 
 
 
 
 
 

Back to top

» 5 4 3 2 1