The Gas Man

3 Merkland Road, Bankend
Dumfries
Dumfries & Galloway
DG1 4RN

55.0028, -3.5160

Gas, Heating, Plumbing & Servicing

Listed under:  Central Heating Engineers, Gas Engineers, Plumbers / Plumbing
100% recommended   Rating 9.9/10
16 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 16 reviews since 2015
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service."   more
 
" Excellent service, company came to access work same day I phoned (Friday) job completed Monday afternoon. Two well turned out polite young men. Have arranged to use the company again for further...."   more
 
" Very happy with the service provided and would grandly recommend the gas man to anyone. Very reliable and a very genuine company. "   more
 
" I have known and worked with Laurie for some time and always fine him to be enthusiastic, prompt flexible and accommodating. He clearly ensures he is knowledgeable about the systems he installs. Very...."   more
 
About Us


We at The Gas Man aim to provide the highest customer service possible no matter what the nature of the work is. Weather its a leaking radiator valve to a full installation of a central heating system we will provide you with the same level of service.

We are accredited Worcester boiler engineers and can offer additional warranties on Worcester gas fired boilers.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 88%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

aspects 2
efficient 4
Excellent 4
explained 2
fixed 2
friendly 2
future 2
gas 3
Good 2
happy 2
impressed 2
Irving 2
knowledgeable 2
Laurie 2
man 5
Professional 3
Prompt 2
recommend 5
reliable 2
service 8
tidy 3
young 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 7 Jun 2017
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.2405, -3.7609
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to water pump.
 
Cost: £130

"Excellent service."
 
 
 
 
Team:
Laurie
 
 
 


Review 5 May 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.0599, -3.5826
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 port valve to heating system.
 
Cost: £149

"Excellent service, company came to access work same day I phoned (Friday) job completed Monday afternoon.

Two well turned out polite young men.

Have arranged to use the company again for further work and have no hesitation to recommend to others."
 
 
 
 
Team:
Laurie Scott
 
 
 


Review 6 Jun 2016
Recommended by customer in DG16
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.9898, -3.0650
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back boiler and oven check service. New burner-pilot light fire. 2 small leaks.
 
Cost: £312

"Very happy with the service provided and would grandly recommend the gas man to anyone. Very reliable and a very genuine company. "
 
 
 
 
Team:
Laurie Irving
 
 
 


Review 23 May 2016
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0746, -3.6396
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new combi boiler.
 
Cost: £2300
 
 
Team:
Laurie
 
 
 


Review 16 May 2016
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0647, -3.5792
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Install and setup underfloor heating. Remove radiators.(Default) Install gas nob. Relocate existing pipe work.
 
Cost: £1955

"I have known and worked with Laurie for some time and always fine him to be enthusiastic, prompt flexible and accommodating. He clearly ensures he is knowledgeable about the systems he installs. Very happy with his services and I will continue to use them in future. "
 
 
 
 
Team:
Laurie
 
 
 


Review 30 Nov 2015
Recommended by customer in DG2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
55.0774, -3.6386
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Finding fault in boiler. Changing faulted port. Checkup boiler offer completing work.
 

"Brilliant service. Prior to contacting The Gas Man I experienced awful service from other & professionals and it only fitter, I called up paying lots of money, but the boiler fault was not found nor fixed. With The Gas Man Loumie thoroughly checked the boiler and found the fault in us time at all. Loumie explained everything that needed to be fixed, including the cost of new part & labour. What a difference to have someone honest and reliable checking your boiler! Very knowledgeable, fast, efficient and very tidy service. I would recommend The Gas man to everyone and I would use the service in the future."
 
 
 
 
 
 


Review 29 Oct 2015
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0778, -3.6759
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of old LPG boiler, one additional radiator.
 
Cost: £2775

"Very satisfied with all aspects of work done."
 
 
 
 
 
 


Review 6 May 2015
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0666, -3.5769
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove & cap gas fire. Remove & cap gas wall heater. Remove & cap gas hob. Repair wall where flue removed cap gas supply at meter.
 
Cost: £118

"The work was carried out on time with the minimum of fuss or disruption. Mr Irving is tidy & thorough in his work and very professional in all aspects of his business. My wife & I were very impressed by this young man and would not hesitate to recommend him."
 
 
 
 
Team:
Laurie Irving
 
 
 


Review 28 Apr 2015
Recommended by customer in DG11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.1623, -3.4399
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace boiler.
 

"Excellent service."
 
 
 
 
Team:
Laurie Iruing
 
 
 


Review 24 Apr 2015
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.1084, -3.5792
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Boiler repair- new valve and pump head and new radiator.
 
Cost: £337

"Prompt, efficient service. Pleasant manner. Good valve."
 
 
 
 
Team:
Laurie Iruing
 
 
 

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