Wiltshire Farm Foods

John Goshawk Road
Dereham
Norfolk
NR19 1SY

52.6682, 0.9475

Grocers

Listed under:  Frozen Food Delivery, Home Delivery of Frozen Meals, Meal Delivery Service / Meals on Wheels
96% recommended   Rating 9.7/10
57 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 57 reviews since 2012
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the meal is as expected and agreed

 
Professional 9.8/10 Professional Rating 9.8
The service is prompt and professional

 
Caring 9.7/10 Caring Rating 9.7
The staff are helpful, caring and considerate

 
Value 9.7/10 Value Rating 9.7
The service offers value for money

 
 
 
Recent Reviews 
 
" I am pleased with the vegetarian meals I choose each week and they are easy to microwave, except that it is not quite big enough to fit the meal in the microwave so I have to cut a little of each of t...."   more
 
" Ordering was very easy. Had a courtesy call which was very helpful. But was supposed to get a call from driver 15 mins before arrival but only got a call when driver was at door. The driver has boxes ...."   more
 
" I first bought from them to see for myself if the advertisement for Wiltshire Farm food was as good as they claimed. I was pleasantly surprised, good quality at a reasonable price, couldn't make the ...."   more
 
" Very pleased with the quality of the meals and the service is second to none. The cost is kept very low making the meals affordable. Easy ordering via the internet and the brochure is great. Only on...."   more
 
About Us


What can you expect from Wiltshire Farm Foods?

Here are just a few reasons why hundreds of thousands of customers enjoy Wiltshire Farm Foods' unique frozen ready meals delivery service:

- You can choose to order as regularly as you wish - there's no commitment and no contract, you just choose which frozen ready meals you'd like from our range whenever it suits you.

- We deliver on a day to suit you. Once you've decided on the meals you'd like to order, you'll be asked to choose your delivery date - either online, or your local outlet will get in touch to arrange a suitable time.

- Our professional and punctual drivers are always willing to lend a helping hand should you want them to pop your meals in the freezer for you.

- After you've had one delivery from us, if you go on to place further orders, this will usually become your regular delivery driver, day and time - we always work hard to make sure we're with you when you're expecting us.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Costs: 100%
 
Consulted: 96%
 
Support: 100%
 
Change: 93%
 
Contact: 88%
 
Complain: 94%
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ago 3
best 3
choice 3
choose 6
cook 7
delivered 17
Delivery 30
driver 12
drivers 4
easy 22
elderly 6
Excellent 15
extremely 5
Farm 6
food 13
Foods 7
freezer 8
friendly 12
good 16
great 4
helpful 14
impressed 5
just 7
meal 6
meals 31
microwave 7
money 4
Mother 4
mum 4
online 5
Ordered 6
Ordering 14
place 5
pleasant 5
pleased 4
polite 4
Prompt 5
quality 10
recommend 6
say 4
service 24
sure 6
tasty 5
telephone 6
thank 4
value 6
Web 4
website 5
week 4
Wiltshire 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 11 Aug 2016
Recommended by customer in NR3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6545, 1.2803
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Frozen meals to individual homes of which the delivery is free. There is a great variety of foods including for vegetarian (as I am) and for people with allergies.

"I am pleased with the vegetarian meals I choose each week and they are easy to microwave, except that it is not quite big enough to fit the meal in the microwave so I have to cut a little of each of the corners off the container so it will turn round on the turntable making sure I do not let any air in from the foil at the top. This is not much trouble to do. The meals always delivered on the day I request around about the same time each week.
The variety of meals helps me to have a change each day of which before I did not have this opportunity to do so."
 
 
 
   Business Reply:

Thank you Mr. J for taking the time to give some feedback. We are delighted you are enjoying our meals and you are happy with the choices.
I'm sorry to hear they do not quite fit in your microwave. Please do take care.
If we can assist in anyway in looking at a different microwave, please do not hesitate to give us a call on 01362 699049.

Kind Regards
Tami Lloyd
 


Review 10 Aug 2016
Recommended by customer in NR30
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6027, 1.7339
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the meal is as expected and agreed
Professional 4/10
The service is prompt and professional
Caring 5/10
The staff are helpful, caring and considerate
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Home delivery of frozen meals

"Ordering was very easy. Had a courtesy call which was very helpful. But was supposed to get a call from driver 15 mins before arrival but only got a call when driver was at door. The driver has boxes on a chair and when I arrived he said thank you and there is your order and left. Not happy with driver"
 
 
 
   Business Reply:

Dear Andrea, thank you fo you comments regarding your experience. I'm sorry that we fell short in the area of the drivers imput. I have spoken to the driver and informed him of you disatisfaction . With regards to the phone call it s not always possible to get a signal and the drivers is constantly making deliveries. In this case having tried and failed he was unable to make another call before he arrived. Please accept our apologies. I hope that should you order again we can provide you with the excellent service we pride ourselves upon. Nigel Wilton. Marketing WFF-Norfolk
 


Review 1 Aug 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.4355, 1.1895
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Supply me with an assortment of delicious meals, saving me time and money

"I first bought from them to see for myself if the advertisement for Wiltshire Farm food was as good as they claimed. I was pleasantly surprised, good quality at a reasonable price, couldn't make the dishes myself for the price. Delivery on time, with pleasant delivery men.
Thank you for your service."
 
 
Team:
Not sure, but always pleasant
 
 
   Business Reply:

Gill, Thank you so much for taking the time to review our service. I'm so pleased you are enjoying our meals. We really do proud ourselves on our service and its so nice to hear from our customers.

Kindest Regards
Tami
 


Review 4 Jul 2016
Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6078, 1.7169
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Wiltshire Farm Foods

"Very pleased with the quality of the meals and the service is second to none. The cost is kept very low making the meals affordable. Easy ordering via the internet and the brochure is great. Only one drawback the website isn't particularly geared up yet for iphones and the like although I did order through my phone."
 
 
 
   Business Reply:

Good Morning Linda, Thank you for your wonderful feedback, We really do pride ourselves on our service.
We are sorry to hear the website isn't as, easy friendly on your I phone. We do aim to making ordering as easy as possible. You can always leave an answerphone message out of hours of your order, or call between 8-6 Mon-Fri and speak to one of our team in the office 01362 699049. If this may help.

Kindest Regards
Tami
 


Review 1 Jul 2016
Recommended by customer in PE32
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7787, 0.6630
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Frozen meals delivered to home

"I ordered some mini meals for my mother who was just released from hospital and was reluctant to eat anything. The meals were delivered on time and as soon as the first meal (shepherds pie) came out of the oven she commented on how nice it smelt and then proceeded to eat the lot! Since then she's eaten a cottage pie with equal success and I'm looking forward to trying her on the fish pie and steak and kidney pie."
 
 
 
   Business Reply:

David, That is fantastic. We are really happy she has enjoyed her meals & hope she starts to feel better soon.
Kindest Regards
Tami
 


Review 25 Jun 2016
Recommended by customer in IP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.5680, 0.8345
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
The provision of gluten free, microwaveable meals.

"I find the online ordering facility very easy to use. I require gluten free meals and they can easily be found on the menu. The meals are interesting and tasty. I even receive a kindly reminder phone call if I forget to order."
 
 
 
   Business Reply:

Good Morning Pearl, We are really happy you are enjoying your meals. Thank you for your kind words.

Kindest regards
Tami
 


Review 1 Jun 2016
Recommended by customer in NR10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7044, 1.2445
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Home delivery meals

"



I order these for a disabled friend of ours who at the moment is housebound. The meals are varied, good value and delivery service is very good. The driver lets himself in and puts the food into the freezer, always friendly and cheerful.
I have used both online and local telephone ordering. Both Have been good.
I now order online as I can order more than one week at a time.
My only down side is when you order several weeks deliveries, the charge is taken from your account all in one go. Would prefer to pay once delivered, as per supermarket charges and deliveries. Maybe this could be looked into. Not sure what other users views are on this."
 
 
Team:
No names given sorry.
 
 
   Business Reply:

Dear Lynda, thank you for your comments and yes we can resolve you issue re payment on a weekly/ delivery basis. I will contact you and explain in detail.
I am glad that you found the odering and delivery either on line or over the phone eaqualy as good. I am also happy that our driver is helpul and cheerful at point of delivery some thing we pride ourselfs on as well as our tasty nutritious and balanced foods. Best wishes . Nigel Wilton Field marketing WFF-Norfolf
 


Review 25 May 2016
Recommended by customer in IP27
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.4451, 0.6212
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Home delivery of frozen meals

"I have just started using WFF (3 times so far) and have found them to be prompt, the delivery driver VERY helpful, and everything was as described. The meals are really tasty and it is so easy to cook them in the microwave. I would definitely recommend Wiltshire Farm Foods."
 
 
Team:
Ordered on the web = but driver very good.
 
 
   Business Reply:

Dear Margret , Very pleased that you have found our ordering and delivery service working to your satisfaction. It is allways good to hear that the driver was 'Very' helpfull as when ordering on line they are the only people you see from our company. We hope you continue to fide our meals tasty and look forward to serving you in the future. Best wishes. Nigel Wilton Field marketing WFF-Norfolk.
 


Review 24 Apr 2016
Recommended by customer in NR27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9231, 1.2493
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 9/10
The staff are helpful, caring and considerate
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
cooked meal delivery

"Wiltshirefarmfoods
Having sampled many of the meals by now, all that I can say is I look forward to getting them
into the microwave. They are very well balanced meals with taste. The ordering and delivery
is excellent.
John Cooke"
 
 
 
   Business Reply:

Dear John, So glad you are enjoying our food. It is nice to have confirmation from customers that it tastes as good as it looks.
Nutritious and balanced food is so important to keeping healthy and it is what we pide ourselves on at Wiltshire Farm Foods. We love that you look forward to putting them in your microwave and we will do our very best to make that feeling continue with any future orders. Best wishes. Nigel Wilton Field marketing officer WFF- Norfolk
 


Review 20 Apr 2016
Recommended by customer in nr19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6779, 0.9421
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the meal is as expected and agreed
Professional 10/10
The service is prompt and professional
Caring 10/10
The staff are helpful, caring and considerate
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
As a new customer since Monday and having only tried two meals, i must say that I enjoyed them very much and have already ordered my meals for next week. Also was very satisfied with customer service I received.

"As I am a new customer I feel I cannot comment as yet, perhaps later."
 
 
Team:
I am not sure yet as I only know the name of the driver, Richard
 
 
   Business Reply:

Dear Peter, thank you for chosing Wiltshire Farm Foods and i'm pleased that you enjoyed them very much and have already ordered your next weeks selection. We pride ourselves on our quality and customer service . I hope you find all our team helpful with selection, ordering and deivery in all our future dealings. Thank you for you valued feedback. Best wishes. Nigel Wilton . Field marketing WFF-Norfolk
 

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