Alba Gutter Services

11 Castleview Terrace, Torthorwald
Dumfries
Dumfries & Galloway
DG1 3PX

55.0895, -3.5140

Gutter Cleaning

Listed under:  Cleaners / Cleaning Services - Commercial, Cleaners / Home Cleaning Services - Domestic, Driveway Cleaning, Fascias, Bargeboards & Soffits, Gutter Cleaners / Gutter Cleaning, Gutters / Guttering, Patio Cleaning, Pressure Washing Patios/Decks/Driveways, Property Maintenance, Roofers / Roofing
100% recommended   Rating 10/10
101 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 101 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with the work undertaken. Will definitely use you again and will certainly recommend to friends and family. Everything was explained fully"   more
 
" Really great service. Was so pleased with outcome."   more
 
" Very fast and affordable service. Very happy with the quality of the work."   more
 
" Great service. I emailed the company last night and they got back to me this morning. Arranged a time for them to come and give me a quote for the work required. I was shown a photograph of the work...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 99%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
Alba 7
arrived 3
asking 3
certainly 10
class 5
clean 12
cleaned 3
cleaning 7
contact 7
contacted 4
courteous 5
definitely 8
delighted 4
easy 4
effective 3
efficient 6
efficiently 4
estimate 3
Excellent 22
explained 4
extremely 3
finish 7
friendly 6
friends 6
good 19
great 12
Gutter 5
gutters 11
Highly 17
manner 5
need 5
needed 5
pleasant 9
pleased 10
polite 6
professional 19
prompt 7
property 5
quickly 5
quote 6
recommend 23
recommended 12
response 5
satisfied 5
service 26
services 8
Simon 19
standard 12
tidy 18
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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» 6 5 4 3 2 1

Budget:  


Review 24 Mar 2019
Recommended by customer in DG2

 I'm: Male 

55.0678, -3.6299
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean gutters and downpipes

"Very happy with the work undertaken. Will definitely use you again and will certainly recommend to friends and family. Everything was explained fully"
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 20 Mar 2019
Recommended by customer in DG2
 My Age: up to 29 
 I'm: Female 

 I haven't used this business before 
55.0524, -3.6402
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £35
 

"Really great service. Was so pleased with outcome."
 
 

Alba Gutter Services

7 Carruchan Place

7 Carruchan Place

7 Carruchan Place

7 Carruchan Place
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 16 Mar 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0725, -3.5991
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing guttering.

"Very fast and affordable service. Very happy with the quality of the work."
 
 
Team:
Simon.
 
 
 


Review 4 Mar 2019
Recommended by customer in DG1

 I'm: Male 

55.0614, -3.5853
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £35
 

"Great service.
I emailed the company last night and they got back to me this morning. Arranged a time for them to come and give me a quote for the work required. I was shown a photograph of the work required and it was all done on the same day.
I recommend Alba Gutter Services prompt and very reliable service."
 
 

Alba Gutter Services

1 Cartha Place

1 Cartha Place

1 Cartha Place
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon McColm
 
 
 


Review 12 Feb 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0620, -3.6180
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Blocked and damaged gutter above front door.
 
Cost: £25
 

"Great service, contacted via facebook and recieved a response within the hour and Simon did a site visit the same day (a Friday).
He sent pictures of the damaged gutter and explained exactly what needed fixed and the cost.
On the Monday the work was complete with another photo sent to confirm the repair.
Highly recommend this service, friendly, good value and very prompt."
 
 
Team:
Simon
 
 
 


Review 11 Feb 2019
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0961, -3.5751
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Bird nesting investigation and deterent.
 
Cost: £20
 

"Great service. Sorted a hole that was letting starlings nest. I would definitely use them again. Highly recommended."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 6 Feb 2019
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
55.0530, -3.5670
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing and replacing broken coping stones on roof. Cleaning guttering at back and front of property.

"Dealing with Mr Mccolm was a pleasure from start to finish. He made an initial visit and reassured me that he was able to correct the problem. His easy manner of speaking and professional understanding of my situation helped me to leave the matter in his hands. The initial contract had been to replace broken coping stones and Mr Mccolm went above and beyond clearing the guttering of garden rubbish and masonry debris. The site was left as good as new. His price came in less than expected but this had not been a factor in the transaction anyway. You know instinctively when you have picked the right person for the job. I have no hesitation in recommending Mr Mccolm and will definitely use his company should l need to in the future."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mr Simon McColm
 
 
 


Review 15 Jan 2019
Recommended by customer in DG2

 I'm: Male 

55.0720, -3.6297
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Simon was very professional and answered enquiries quickly, quote given for cleaning of gutters and sealing where required which was very reasonable.

"Work was carried out to a high standerd and will have him back again before winter. Would not hesitate to recommend his work.
Highly recommended"
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 15 Jan 2019
Recommended by customer in DG 1
 My Age: 70 + 
 I'm: Male 

 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
repairs to gutter.

"Simon was prompt efficient polite and charged a very reasonable price. I will definitely be contacting him again if I have any more similar jobs."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 11 Jan 2019
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.0924, -3.6538
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory cleaned outside and in.
 
Cost: £45
 

"First class job at a competitive price. Thank you."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 26 Nov 2018
Recommended by customer in DG28
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.0414, -3.6671
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing and repair of house gutters and downpipes
 
Cost: £90
 

"Fantastic service from Simon, whom I can only describe as a gentleman. All works carried out on the specified day for the pre agreed price to the highest of standards. Would definitely use their services again."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon McColm
 
 
 


Review 21 Nov 2018
Recommended by customer in DG2

 I'm: Male 

55.1667, -3.7769
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleaned and angels sealed.
 
Cost: £40
 

"Vert friendly and helpful. Good advice given. Work carried out quickly and very tidy. Would highly recommend the company."
 
 

Alba Gutter Services

Eynhallow

Eynhallow

Eynhallow
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon I think I am so sorry if I got this wring I'm mot good with remembering names
 
 
 


Review 20 Nov 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1083, -3.5826
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £45
 

"After contacting the company on a Friday and leaving a message asking them if they could provide a quote for the cleaning of gutters at my property I was contacted by them very quickly thereafter and it was agreed that the required work would be inspected the next morning. After inspection on the Saturday morning, and after being given a quote for the work, it was agreed that the work could be carried out that morning. The work was carried out very efficiently and I was very pleased with the result. I would have no hesitation in using this company again and would highly recommend them."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon McColm
 
 
 


Review 19 Nov 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0087, -3.8707
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £45
 
 
 
 


Review 19 Nov 2018
Recommended by customer in DG7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.0087, -3.8707
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing grass from front and back gutters. Clearing debris.
 
Cost: £45

"Work was done quickly and efficiently. Area was left clean. "
 
 
 
 
 
 


Review 3 Oct 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
55.0530, -3.5670
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of section of guttering on front of house and sealing to existing guttering.
 
Cost: £45
 

"From the moment I requested a quote to the final work being done and paid for, Alba Gutter Services were extremely professional and speedy. The work was completed to a high standard and at a very good price. I would highly recommend."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon McColm
 
 
 


Review 2 Oct 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0641, -3.6046
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £40
 

"Very good prompt service."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon McColm
 
 
 


Review 2 Oct 2018
Recommended by customer in DG20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
55.1600, -3.7039
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
replacing couple of pieces of guttering, and new joints.
 
Cost: £65
 

"Very pleased with all aspects. Was informed when date arranged couldn't be kept, Mr Mccolm very pleasant, everything left as if he hadn't been here, very much satisfied with his work. Second time of using this company, would certainly use again, and recommend."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Mr Mccolm
 
 
 


Review 2 Oct 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0552, -3.6040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleared front and back
 
Cost: £60
 

"We phoned and arranged a date and time for the work to be done. Simon visited the property to establish what was needed to be done and how much it would cost. He got back to us the same day. A quote was sent by e mail which we returned ( you can sign it on your iPad and send it straight back, no need to print). Simon turned up and completed the work at the prearranged time. We received an invoice by e mail, which was payable on line. An efficient service from start to finish. If all trusted traders are like this, itís going to be life changing 👍."
 
 

Alba Gutter Services
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Simon
 
 
 


Review 17 Sep 2018
Recommended by customer in D46
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement guttering.
 
Cost: £359

"Very good service excellent communication throughout. Prompt time keeping and carried at the work quickly and to an excellent standard very impressed. "
 
 
 
 
Team:
Simon
 
 
 

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