Gutter Free Ltd

130 Nelson Street
Norwich
Norfolk
NR2 4DS

52.6389, 1.2759

Gutter Cleaning

Listed under:  Gutter Cleaners / Gutter Cleaning
100% recommended   Rating 9.8/10
62 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 62 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work done very efficiently - very pleased with approach & courtesy of workforce. No hesitation in recommending. 21 Dec 2017"   more
 
" Very friendly, efficient and super effective job completed. A massive thanks to Gutter Free."   more
 
" All velly good. They did not *leave* anything behind if you get my meaning"   more
 
" Gutter Free were the first to respond to my quote request, with a very polite email. They arrived on time and were able to show me pictures of the gutters to identify which area was the problem. All w...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 63%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 79%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
annually 2
approach 3
arrived 9
camera 5
certainly 6
clean 4
Cleaned 3
cleaning 4
conservatory 3
definitely 6
efficient 11
efficiently 5
excellent 7
explained 4
Free 10
friendly 14
friends 6
good 9
Great 4
Gutter 14
gutters 19
happy 5
helpful 5
Highly 5
impressed 5
man 3
myself 3
need 3
needed 4
pleasant 5
pleased 8
polite 10
problem 5
professional 10
professionalism 3
Punctual 3
quickly 6
quoted 3
recommend 14
recommended 6
recommending 5
results 3
service 28
showed 4
thanks 3
thoroughly 3
Tom 8
undertaken 3
value 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Dec 2017
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6279, 1.3250
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Top gutters, back front & side cleared of pine needles, growth etc.. 21 Dec 2017

"Work done very efficiently - very pleased with approach & courtesy of workforce. No hesitation in recommending.

21 Dec 2017"
 
 
Team:
Tom & Companion
 
 
 


Review 18 Dec 2017
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6284, 1.2656
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from communication, speed and execution of job. Thank you and I will definately be recommending you to neighbours.

"Very friendly, efficient and super effective job completed. A massive thanks to Gutter Free."
 
 
Team:
Tom
 
 
 


Review 15 Dec 2017
Recommended by customer in NR10

 I'm: Male 

52.7606, 1.1103
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleared
 
Cost: £35
 

"All velly good. They did not *leave* anything behind if you get my meaning"
 
 
Team:
dont know
 
 
 


Review 17 Jul 2015
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6294, 1.3538
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inspection of gutters and cleaning of the gutter at the rear of the house.
 
Cost: £27
 

"Gutter Free were the first to respond to my quote request, with a very polite email. They arrived on time and were able to show me pictures of the gutters to identify which area was the problem. All work and charges were explained fully and there was absolutely no pressure from them to go ahead. I was so impressed by the quote and their professionalism that I had no hesitation in asking them to do the work, which they did straight away and had finished within half an hour. Again, they showed me pictures of the gutter post-cleaning. Really impressed with this company - every aspect made for a perfect service and I would certainly recommend them."
 
 
Team:
Tom and.......(sorry, I'm hopeless at remembering names), Thanks guys, really excellent service.
 
 
 


Review 30 Jun 2015
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6815, 1.1962
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Solar Panels and lower gutters cleaned
 
Cost: £72
 

"Very polite men and thorough and will definitely use gutter free again and recommend them"
 
 
Team:
Tom Warner
 
 
 


Review 5 Jun 2015
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6331, 1.3493
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean gutters on front and back.
 
Cost: £36
 

"What a fantastic service. Lovely friendly and helpful attitude. Perfect results in such a short time using state of the art equipment without the messing about with ladders!
My wife and I are both delighted to have clean gutters and new friends."
 
 

Back before

Back after

Front before

Front after
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom and another young gentleman (sorry forgot his name)
 
 
 


Review 13 Apr 2015
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6456, 1.3392
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Back gutters cleared of leaves, roots and sapling''s. Gutters were over conservatory.
 
Cost: £32
 

"Gutter Free. What a brilliant firm. Cleared my gutters from leaves, roots and sapling's. I could have never had done it myself as there is a conservatory in the way. Very pleased with the work that was done. Great team. Very professional, and the price was brilliant too. Cleaned everything away afterwards and did job very quickly. Will definitely use this firm again and will recommend to everyone. Thanks a lot"
 
 
 
 


Review 3 Feb 2015
Recommended by customer in Nr21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8295, 0.8536
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete outside gutter cleaning including conservatory detached house
 
Cost: £70
 

"The work on cleaning the gutters was of the usual professional standard I have used this company on three time now over the last three years and have always found them very good
Think now that they have the generators rather then customers having to wait for them to call is very good this enables things to go much easier not only for the customer but for gutterfreeC"
 
 

Gutter Free Ltd
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 17 Dec 2014
Recommended by customer in NR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5776, 1.3383
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking the guttering

"Absolutely excellent service. Gutters checked with camera at no cost and then informed there was no problems with the gutters and so did not need to be pumped out (again no cost for anything). I will definitely recommend this company and use them again."
 
 
Team:
The Boss :-) GREAT
 
 
 


Review 24 Jun 2014
Recommended by customer in NR4
52.6213, 1.2487
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing out blocked gutters of 3 bed semi.
 
Cost: £60
 

"Polite and considerate. Kept in contact when appointment had to be changed through circumstances beyond their control. Did good job with photos showing before and after. Would use them again."
 
 
Team:
Tom Warner
 
 
 


Review 23 May 2014
Recommended by customer in NR6
52.6630, 1.2944
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning the gutters on three sides of a three bed house. Photos were taken of the gutters to be cleaned before and after the work was done.
 
Cost: £50
 

"The work was done quickly and thoroughly. It was all explained, and because photos were taken of the gutters I could see that they genuinely needed clearing. Tom arrived promptly and was polite and friendly. Would use this service again."
 
 

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom Warner.
 
 
 


Review 22 May 2014
Recommended by customer in NR7
52.6416, 1.3667
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearance of a blocked downpipe and gutters at front and back of house.
 
Cost: £35
 

"It's hard to think how anything could be improved about the service provided by Gutter Free.
Tom arrived early and was extremely genial and engaging. He carried out the free assessment and quotation and then immediately carried out the work as recommended for a very reasonable fee.
The work was guaranteed and he even followed up with a courtesy call after the next significant rainfall.
Well done Tom! It was a pleasure doing business."
 
 

Before

After

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom Warner
 
 
 


Review 22 May 2014
Recommended by customer in NR21
52.8295, 0.8536
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Video inspection of gutters and subsequent cleaning where needed
 
Cost: £25
 

"Very personable young man who quickly and efficiently inspected the gutters, showing me video evidence of the problem and then prompt removal of moss in the gutter.
All work done efficiently and with a smile."
 
 
 
 


Review 11 May 2014
Recommended by customer in NR2
52.6315, 1.2862
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clearing growth from gutters
 
Cost: £60
 

"This was the first time I have used the firm. They were punctual and efficient. I will definitely use them again."
 
 

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
 
 


Review 7 May 2014
Recommended by customer in NR3
52.6371, 1.3037
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared the gutters at front and rear of house, and conservatory
 
Cost: £60
 

"Tommade an initial site visit to view and show the extent of the build up in our gutters. We then arranged a mutually agreeable time to do the work. He arrived on time, was polite and efficient and carried out the work quickly ad efficiently. Would thoroughly recommend him to everyone with gutters."
 
 

Before

After

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom
 
 
 


Review 30 Mar 2014
Recommended by customer in NR17
52.5149, 1.0185
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned the gutters on 2 rental properties and my own property.
 
Cost: £180
 

"I was very impressed with the level of service provided. They acted in a professional and efficient manner. I have already booked them to clean the gutters next year and would have no hesitation in recommending them to friends and family."
 
 
Team:
Tom and Nathan
 
 
 


Review 28 Mar 2014
Recommended by customer in NR8
52.6851, 1.2086
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned gutters of 1 storey terrace house
 
Cost: £40
 

"Fantastic, he was a real gentleman, and even mended an extra problem there and then, saving us . I can't praise him enough."
 
 
Team:
Tom
 
 
 


Review 13 Mar 2014
Recommended by customer in NR3
52.6487, 1.2967
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutters cleaned.
 
Cost: £70
 

"A prompt response to our enquiry, with work done exactly to our requirements the same day. I would recommend Gutterfree to anyone who needs their gutters cleaning."
 
 
Team:
Tom Warner
 
 
 


Review 27 Feb 2014
Recommended by customer in NR34
52.4624, 1.5633
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gutter cleaning
 
Cost: £120
 

"Excellent job done by Tom from Gutter Free
Quote for job was very good value and carried out with a very high level of professionalism...Highly Recomeded"
 
 

Before

After

Before

After
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom
 
 
 


Review 27 Feb 2014
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6899, 1.1963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £49

"Very professional"
 
 
 
 
 
 

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