Extra Set of Hands

Unit 3, North Elgin Place
Clydebank
West Dunbartonshire
G81 1LU

55.8945, -4.3934

Handyman

Listed under:  Handyman / Handyperson
100% recommended   Rating 9.7/10
37 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 37 reviews since 2016
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work carried out efficiently and no distribution would recommend. "   more
 
" Very polite and work was done very well."   more
 
" Not a straightforward job because of the nature of the wall. He was efficient and friendly, well-equipped."   more
 
" William Miller is efficient and punctual. Pleased with all the work he has done for us and we have recommended him to friends. "Extra set of hands"."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

& 2
brown 2
business 2
clean 3
cleans 2
delighted 3
efficient 6
efficiently 3
excellent 2
friendly 5
friends 3
future 2
gardening 4
good 6
grass 2
Great 2
hands 3
happy 2
leave 2
Miller 3
needs 2
pleasant 3
pleased 5
pleasure 2
polite 2
problem 2
Quick 2
recommend 3
recommended 2
reliable 2
service 2
set 6
Small 2
tidy 5
trustworthy 2
William 3
workers 2
workmanship 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 4 Apr 2017
Recommended by customer in G81
55.9157, -4.4332
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Insulated plasterboards put on wall of fitted wardrobe.
 
Cost: £165
 
 
 
 


Review 6 Mar 2017
Recommended by customer in G81
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9277, -4.4187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing ceiling in bathroom fitting up blinds and wall mirror.
 
Cost: £54

"Work carried out efficiently and no distribution would recommend. "
 
 
 
 
 
 


Review 10 Jan 2017
Recommended by customer in G81
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9125, -4.4257
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Carpet cleaning.
 

"Very polite and work was done very well."
 
 
 
 
 
 


Review 12 Dec 2016
Recommended by customer in G20
55.8746, -4.2762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix cycle rack to wall. Extra set of hands.
 
Cost: £52

"Not a straightforward job because of the nature of the wall. He was efficient and friendly, well-equipped."
 
 
 
 
 
 


Review 7 Dec 2016
Recommended by customer in G20
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.8746, -4.2762
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit new wardrobe doors after removing old ones.
 
Cost: £88

"William Miller is efficient and punctual. Pleased with all the work he has done for us and we have recommended him to friends. "Extra set of hands"."
 
 
 
 
 
 


Review 22 Nov 2016
Recommended by customer in G13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.8861, -4.3248
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
1. Kitchen cabinet needed new door fittings.
2. Stair tred was missing.
 

"Rented property (tenant)
1. Firm telephoned to arrange visit.
2. Firm visited at appointed time to assess work required.
3. Firm completed work efficiently and professionally was so impressed asked for their business card and will use them in future and recommend them to friends."
 
 
 
 
Team:
William
 
 
 


Review 10 Nov 2016
Recommended by customer in GG1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge and shrubbery cutting.
 
 
 
Team:
William
 
 
 


Review 1 Aug 2016
Recommended by customer in G13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.8971, -4.3750
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting hedges cutting grass.
 
Cost: £45

"I was delighted with the work done and I hope to see them back every month. The cost of all the cutting of grass, hedges will be GBP35 from mow on. Many thanks."
 
 
 
 
 
 


Review 20 Jul 2016
Recommended by customer in G60
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9233, -4.4565
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing 46 tiles on roof etc.
 
Cost: £520

"Delighted with workmanship as they were so tidy and caring as it was an extremely wet day. Both workers were very nice to have around the house."
 
 
 
 
 
 


Review 15 Jul 2016
Recommended by customer in G81
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9280, -4.4130
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hedge cutting.
 
Cost: £25

"Job well done."
 
 
 
 
 
 

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