Drips 'n' Things

18 Foxwood Close, Thorpe Marriott
Norwich
Norfolk
NR8 6XU

52.6906, 1.2151

Handyman

Listed under:  Plumbers / Plumbing, Plumbing Specialists
99% recommended   Rating 9.7/10
923 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 923 reviews since 2010
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have used Trevor at 'Drips N' Things' on many occasions. He is professional, clean and tidy with his work and the standared is excellent."   more
 
" Drips 'n' things Trevor responds very quickly to e-mail requests for work. He arrived at the time agreed and completed the work quickly and efficiently, and as soon as was possible given his commitmen...."   more
 
" We have asked Trevor to carry out all of 'plumbing'-type jobs now for several years at our house - he is our first port of call for such work and emergencies! No problem in recommending him."   more
 
" Excellent work as always. Thank You Trevor."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

n 23
advice 25
agreed 14
arrived 47
certainly 21
charges 20
cheerful 11
class 18
clean 46
definitely 37
Drips 49
efficient 96
efficiently 34
excellent 112
explained 25
friendly 145
friends 27
future 21
good 121
great 26
happy 50
helpful 61
Highly 42
needed 24
pleasant 32
pleased 59
plumber 31
plumbing 27
Polite 41
problem 40
professional 84
prompt 45
promptly 22
Punctual 20
quality 23
quick 29
quickly 38
reasonable 52
recommend 125
recommended 33
recommending 24
reliable 67
satisfied 40
service 141
standard 29
Thank 19
tidy 63
Trevor 209
trustworthy 21
usual 20
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Feb 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6916, 1.2145
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit customer supplied basin taps and waste, WC flush handle
Supply and fit replacement toilet service valve and close couple seal.
 
Cost: £90

"I have used Trevor at 'Drips N' Things' on many occasions.
He is professional, clean and tidy with his work and the standared is excellent."
 
 
 
 
Team:
Trevor
 
 
 


Review 12 Feb 2018
Recommended by customer in NR4
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6123, 1.2719
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement Bath/shower mixer, X 3 lever valves and X 2 fray valves.
 
Cost: £341

"We have asked Trevor to carry out all of 'plumbing'-type jobs now for several years at our house - he is our first port of call for such work and emergencies! No problem in recommending him."
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6202, 1.2808
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement ceramic disc valve to utility sink tap, cold side, clean bathroom basin hot and cold valves.
 
Cost: £63

"Drips 'n' things Trevor responds very quickly to e-mail requests for work. He arrived at the time agreed and completed the work quickly and efficiently, and as soon as was possible given his commitments. This is the second time we've used his service and i would command 100%"
 
 
 
 
 
 


Review 12 Feb 2018
Recommended by customer in NR8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6851, 1.2086
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit and plumb in customer supplied stainless steel sink and mono mixer
 
Cost: £115
 
 
 
 


Review 12 Feb 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6116, 1.2659
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement kitchen mixer tap.
 
Cost: £155
 
 
Team:
Trevor
 
 
 


Review 12 Feb 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7422, 1.2536
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement. Syphon flush value to en-suite toilet.
 
Cost: £79
 
 
Team:
Trevor Starling
 
 
 


Review 8 Feb 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.7018, 1.2398
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement kitchen mixer and appliance service valve.
 
Cost: £184

"Excellent work as always.
Thank You Trevor."
 
 
 
 
 
 


Review 6 Feb 2018
No Recommendation by customer in NR8
 My Age: 50 - 59 
52.6906, 1.2151
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement thermostatic bar valve and rise kit.
 
Cost: £161

"As always,very professional,and work to a high standard.
Cleaned away all the mess."
 
 
 
 
Team:
Trevor
 
 
 


Review 5 Feb 2018
Recommended by customer in MR1
 My Age: 70 + 
 I'm: Male 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit customer supplied ceramic disc valves to kitchen mixer, basin mono mixer and bath/ shower mixer and supply and fit replacement WC cistern inlet diaphragm.
 
Cost: £55

"Very efficient."
 
 
 
 
 
 


Review 31 Jan 2018
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.7206, 1.4121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit replacement cistern inlet value to concealed cistern.
 
Cost: £63

"Very pleased with all aspects of work.
Turned up on time, was tidy and quickly sorted problem.
Would recommend to friends and will use again."
 
 
 
 
 
 

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