One to One Homecare Ltd

Progress House, Church Road
Gorleston
Norfolk
NR31 6NP

52.5841, 1.7258

Home Care

Listed under:  Home Care - Domiciliary Care
89% recommended   Rating 9/10
36 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9 /10 Overall Rating 9.0/10
Based on 36 reviews since 2016
 
 
 
Safe 9.2/10 Safe Rating 9.2
I feel that I am in safe hands

 
Caring 9.5/10 Caring Rating 9.5
I am treated with kindness, compassion, dignity and respect

 
Responsive 8.7/10 Responsive Rating 8.7
The service is organised to meet my needs

 
Effective 9/10 Effective Rating 9.0
The care improves the quality of my life

 
Value 8.6/10 Value Rating 8.6
The service offers value for money

 
 
 
Recent Reviews 
 
" The support I get from my regular carers is excellent, however. When I get sent a new carer they have no clue what they are doing and I don't feel safe with this so I tend to cancel my visits when th...."   more
 
" Their ignorance of nice guidance etc."   more
 
" Although I am 92 years old this year, and straggling with 2 new knees, they are not so new now, and one doesn't work, I try to keep going and feel clean and sorted after Penny's visit. I just hope she...."   more
 
" Very helpful staff and polite."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 91%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 88%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 82%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 77%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 85%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 97%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 68%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 87%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

behalf 2
care 8
carer 3
carers 6
cares 3
caring 2
complaint 2
dont 2
excellent 4
gets 2
girls 2
good 5
helpful 6
kind 2
longer 2
needs 2
polite 2
service 2
think 2
visits 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 9 Aug 2017
Recommended by customer in NR31
 My Age: 70 + 
52.5871, 1.7201
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Tracy Barber
 
 
 


Review 15 Feb 2017
Not Recommended by customer in NR31
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5666, 1.7138
 
 
Satisfaction Ratings
 
Safe 6/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 2/10
The service is organised to meet my needs
Effective 4/10
The care improves the quality of my life
Value 3/10
The service offers value for money
Show All
 
 
Customer Review
 
General care and meds controlled drugs.
 

"The support I get from my regular carers is excellent, however.
When I get sent a new carer they have no clue what they are doing and I don't feel safe with this so I tend to cancel my visits when this happens. I have no issues with my regular carers, but with one to one on the whole I have many."
 
 
 
 
Team:
Da Calver
 
 
 


Review 15 Feb 2017
Not Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5691, 1.7132
 
 
Satisfaction Ratings
 
Safe 5/10
I feel that I am in safe hands
Responsive 2/10
The service is organised to meet my needs
Effective 0/10
The care improves the quality of my life
Value 0/10
The service offers value for money
Show All
 
 
Customer Review
 
Personal care.
Twice daily.
 

"Their ignorance of nice guidance etc."
 
 
 
 
 
 


Review 15 Jan 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5862, 1.7147
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
4 x 30 minutes for personal care
 

"Very helpful staff and polite."
 
 
 
 
Team:
T Barber
 
 
 


Review 15 Jan 2017
Recommended by customer in NR31
 My Age: 70 + 
52.5646, 1.7253
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I am very lucky to get Penny, she helps me with a bath and sorts out my bed.
 

"Although I am 92 years old this year, and straggling with 2 new knees, they are not so new now, and one doesn't work, I try to keep going and feel clean and sorted after Penny's visit. I just hope she gets well soon."
 
 
 
 
Team:
P West
 
 
 


Review 4 Jan 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.5777, 1.7091
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR31
52.5715, 1.7291
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Assistance with morning requirements, drossing, washing, breakfast, medicine.
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5639, 1.7250
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
D Lock
 
 
 


Review 21 Dec 2016
Recommended by customer in NR31
 I have known this business: 5 - 10 years  52.5729, 1.7107
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 

"Very good."
 
 
 
 
Team:
L Sayer
 
 
 


Review 12 Dec 2016
Recommended by customer in NR31
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.5855, 1.7213
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
D Goodwin
 
 
 

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