Happy Faces

Heathwood, 6 Lemming Crescent
Hunstanton
Norfolk
PE36 5PN

52.9378, 0.4982

Home Care

Listed under:  Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Night Sitting, Home Care - Preparation of Meals, Home Care - Respite Care, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping
100% recommended   Rating 9.7/10
32 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7/10 Overall Rating 9.7/10
Based on 32 reviews since 2011
 
 
 
Safe
9.7/10 Safe Rating 9.7
I feel that I am in safe hands

 
Caring
9.8/10 Caring Rating 9.8
I am treated with kindness, compassion, dignity and respect

 
Responsive
9.8/10 Responsive Rating 9.8
The service is organised to meet my needs

 
Effective
9.7/10 Effective Rating 9.7
The care improves the quality of my life

 
Value
9.5/10 Value Rating 9.5
The service offers value for money

 
 
 
Recent Reviews 
 
" Sue, my cleaner, is a charming young woman. She is friendly and efficient and will help me with anything I require."   more
 
" A reliable and helpful service."   more
 
" Kathy is reliable and willing to help with any cleaning jobs or shopping I ask her to do."   more
 
" The help provided by Happy Faces enables me to manage older age and associated health problems."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

coming 3
completely 2
couldn’t 2
delighted 2
efficient 3
Excellent 8
Faces 4
forward 2
friendly 5
good 7
Happy 8
help 5
helpful 4
look 2
manage 2
nursing 2
professional 2
receive 2
recommend 2
reliable 5
Rosie 3
satisfactory 2
satisfied 3
service 8
thorough 2
week 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 9 Oct 2015
Recommended by customer in PE36
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.9391, 0.4915
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
 
 
 
 


Review 27 Sep 2015
Recommended by customer in PE30
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7834, 0.4364
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
My house is beautifully cleaned every week.
 

"Sue, my cleaner, is a charming young woman. She is friendly and efficient and will help me with anything I require."
 
 
 
 
 
 


Review 25 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.8414, 0.5050
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
1 hr housework per week.
 

"A reliable and helpful service."
 
 
 
 
 
 


Review 25 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.9096, 0.4828
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
At the moment only help with household and cleaning jobs.
 

"Kathy is reliable and willing to help with any cleaning jobs or shopping I ask her to do."
 
 
 
 
Team:
Kathy
 
 
 


Review 23 Sep 2015
Recommended by customer in PE31
52.9087, 0.4977
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
House-keeping.
 

"The help provided by Happy Faces enables me to manage older age and associated health problems."
 
 
 
 
Team:
Amanda Fisher
 
 
 


Review 21 Sep 2015
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.9336, 0.4896
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Housework
 

"Excellent"
 
 
 
 
Team:
Kathy
 
 
 


Review 21 Sep 2015
Recommended by customer in PE33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.672636, 0.383879
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Housework, ironing. Change bedding.
 

"Very happy with case received - very reliable."
 
 
 
 
Team:
Kathy
 
 
 


Review 21 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.8413, 0.5169
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
Housework for 1hr / week.
 

"Rosie does a good job keeping me clean and tidy."
 
 
 
 
Team:
Rosie
 
 
 


Review 21 Sep 2015
Recommended by customer in PE30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7720, 0.4450
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
Housework and home cooked food prep.
 

"I welcome Sandra. My home - help coming to see me once a week. She is reliable and good company."
 
 
 
 
Team:
Sandra
 
 
 


Review 21 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.906865, 0.542588
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Help with my cleaning.
 

"I look forward to them coming to me. We usually end up laughing at something that was said, what fun."
 
 
 
 
Team:
Mandy Sue
 
 
 


Review 17 Sep 2015
Recommended by customer in PE36
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9293, 0.4918
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
Cleaning
 
 
 
Team:
Mandy
 
 
 


Review 17 Sep 2015
Recommended by customer in RE31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
Home help - housework, make breakfast, help assessing when needed. Washing laundry. Change bedding.
 

"Very good service."
 
 
 
 
Team:
Mandy
 
 
 


Review 17 Sep 2015
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.9267, 0.4941
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Every thing that is needed.
 

"I would be in a nursing home if they did not come."
 
 
 
 
Team:
Kathy
 
 
 


Review 11 Sep 2015
Recommended by customer in PE31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.9080, 0.4885
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
Home cleaning.
 

"Satisfied"
 
 
 
 
 
 


Review 7 Sep 2015
Recommended by customer in PE36
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9286, 0.4930
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
A general clean through the bungalow and help and support when necessary.
 

"I couldn’t manage without the support from happy faces."
 
 
 
 
Team:
Kathy Glendenning
 
 
 


Review 26 Jun 2014
Recommended by customer in PE30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.7834, 0.4364
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
All furniture polished, floors cleaned; wooden oven polished and rugs & carpets vacuumed, stair cleaned. Kitchen floor washed. Help with changing the bed if required.
 

"I am completely satisfied with the service I receive. My regular lady is friendly and helpful. On the rare occasions when she is unable to come the manager arrange a substitute who is equally satisfactory. My house seems to sparkle after its attention."
 
 
 
 
 
 


Review 19 Jun 2014
Recommended by customer in PK36
0, 0
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Ironing, cleaning, help in house, bed's changed.
 

"Very good. Couldn't stay in home without it; would have to go into nursing home."
 
 
 
 
 
 


Review 15 Jun 2014
Recommended by customer in PE36
 My Age: 70 + 
 I'm: Female 
 I have known this business: Under 1 year 
52.9347, 0.4919
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Domestic help as required. Hoovering. Doing the floors cleaning. Putting wasting and rubbish out general house hold duties, shopping. Taking me out.
 

"Very good."
 
 
 
 
 
 


Review 15 Jun 2013
Recommended by customer in PE30
52.7834, 0.4364
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Once a week, I have someone who cleans my house. I have the same person regularly which I like. She comes from 9-11am, and cleans sitting room, dining room, entrance hall, bed rooms- bathrooms, stairs & kitchen.
 

"I am delighted with the service I receive. The staff are friendly & helpful and very professional. They are very thorough and careful with my belongings. It gives me great pleasure to see my home looking its best. Thanks to the assistance I get. I would recommend them to anyone."
 
 
 
 
 
 


Review 6 Apr 2013
Recommended by customer in PE30
52.7720, 0.4450
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
Housework, general home, help, washing, ironing, cooking, shopping.
 

"Very efficient, pleasant carers. Kind and considerate compassionate and very helpful."
 
 
 
 
 
 

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