Manorcourt Care (Norfolk) Ltd

30 Gordon Road
Lowestoft
Suffolk
NR32 1NL

52.4776, 1.7520

Home Care

Listed under:  Home Care - Domiciliary Care
79% recommended   Rating 9/10
14 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9 /10 Overall Rating 9.0/10
Based on 14 reviews since 2017
 
 
 
Safe 9.1/10 Safe Rating 9.1
I feel that I am in safe hands

 
Caring 9.3/10 Caring Rating 9.3
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.1/10 Responsive Rating 9.1
The service is organised to meet my needs

 
Effective 9.1/10 Effective Rating 9.1
The care improves the quality of my life

 
Value 8.3/10 Value Rating 8.3
The service offers value for money

 
 
 
Recent Reviews 
 
" According to a lady I have met on the bus a couple of times questioned me about the carers who come into us as a neighbor of hers is very concerned as he should only have one carer in where 2 carers (...."   more
 
" The office staff need a firm talking to - discussing their job, no favourites."   more
 
" A right Cowboy outfit."   more
 
" I find all staff first class."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 92%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 78%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 71%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 75%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 89%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 80%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 57%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 92%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

carer 3
carers 4
class 2
different 2
good 3
service 2
tell 2
(carer) 1
(Known 1
According 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

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Review 30 Oct 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.5642, 1.6647
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
We need a full weeks rota, not half a weeks rota. We need to know who is coming into our house as we don't always. Get our main carers who are excellent. But various carers which confuses my husband.
 

"According to a lady I have met on the bus a couple of times questioned me about the carers who come into us as a neighbor of hers is very concerned as he should only have one carer in where 2 carers (Known as the 2 Fatties- her words not mine)keep turning up and confusing this poor man - so where else are they doing the same? not fair on other carers who do their job right. This was approximately 6 weeks ago."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in NR31
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.5431, 1.6423
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 3/10
The service offers value for money
Show All
 
 
Customer Review
 
The carers don't seem supported by the office.
 

"The office staff need a firm talking to - discussing their job, no favourites."
 
 
 
 
Team:
Nicki Tina Jack Collette
 
 
 


Review 29 Sep 2017
Not Recommended by customer in NR31
 My Age: 70 + 
 I have known this business: 1 - 5 years 
52.5780, 1.7030
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Very poor.
 

"A right Cowboy outfit."
 
 
 
 
 
 


Review 29 Aug 2017
Recommended by customer in NR38
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
SELECT * FROM Postcodes WHERE Outcode = 'NR38' OR (Outcode = 'NR38' AND Incode LIKE '8RQ%')0, 0
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 

"I find all staff first class."
 
 
 
 
 
 


Review 23 Aug 2017
Recommended by customer in NR30
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6103, 1.7353
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
About my independent because of vondable money.
Sorting things out.
Outings clean and tidy.
Explaining about letters how things should be happen.
Makes that more easy for both of us.

 

"I am pleased I meet Mark Parmer (carer). A good friend and carer.We sort things out about what I should do and what I should not do as well because how I am as a person.

Appreciate what you done and said for me. There should be more people so they can get support like I do.

I like the people I meet in Manor Court Lowestoft.
"
 
 
 
 
Team:
Mark
 
 
 


Review 14 Aug 2017
Recommended by customer in NR31
52.5744, 1.7085
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My daughter who is severely disabled gets all the support from her carers and Manorcourt are very understand & helpful.
 

"On behalf of my daughter the smiles & laughter she gives tell me she loves her carers and that's what matters to me."
 
 
 
 
 
 


Review 14 Aug 2017
Recommended by customer in NR37
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
SELECT * FROM Postcodes WHERE Outcode = 'NR37' OR (Outcode = 'NR37' AND Incode LIKE '8QT%')0, 0
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
3 x daily.
A)Shower-dress-Meds-Breakfast
B)Main meal-Meds-drink
C)Meal-Meds-drinks and check if I'm in bed.

 

"First class service."
 
 
 
 
Team:
Anjie Smith Darren Peller
 
 
 


Review 14 Aug 2017
No Recommendation by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.5422, 1.7222
 
 
Satisfaction Ratings
 
Safe 7/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Personal care.
 

"On the whole good.
I have several different carers.
Most are helpful."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.5394, 1.7246
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
 
 
Team:
Susan
 
 
 


Review 10 Aug 2017
Recommended by customer in NR31
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5721, 1.7009
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
is very good.
 
 
 
 
 


Review 8 Aug 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5405, 1.7270
 
 
Satisfaction Ratings
 
Safe 6/10
I feel that I am in safe hands
Caring 6/10
I am treated with kindness, compassion, dignity and respect
Responsive 6/10
The service is organised to meet my needs
Effective 6/10
The care improves the quality of my life
Value 6/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Aug 2017
Not Recommended by customer in NR31
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5684, 1.6586
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Twice a day, 1 carer comes(morning and night) and showers and dresses my husband(am)-3/4 hr.Pm-get him ready to bed-1/2 hr.
 

"The carers are very good but I am always disappointed with the service I receive from the office. They never tell me correct information and never tell me when a different carer is due to come. They don't seem to listen to what the customs or the carers say."
 
 
 
 
Team:
Jackque Allison
 
 
 


Review 8 Aug 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.5785, 1.7049
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
They helps with my shower and help dress me, make my bed and open blinds and check my alarm every Monday.
 

"I am ok with them."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in NR31
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5732, 1.6919
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 7/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Domestic help medications and prepare food at meal times.
 
 
 
 
 

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