Extra Hands Home Services Ltd

Skeyton New Road
North Walsham
Norfolk
NR28 0BU

52.8204, 1.3790

Home Care

Listed under:  Gardeners / Gardening / Garden Maintenance, Handyman / Handyperson, Home Care - Cleaning / Housework, Home Care - Laundry & Ironing, Home Care - Shopping, Home Delivery of Shopping, Painters & Decorators / Painting & Decorating, Personal Care
99% recommended   Rating 9.6/10
80 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 80 reviews since 2009
 
 
 
Safe 9.3/10 Safe Rating 9.3
I feel that I am in safe hands

 
Caring 9.4/10 Caring Rating 9.4
I am treated with kindness, compassion, dignity and respect

 
Responsive 10/10 Responsive Rating 10.0
The service is organised to meet my needs

 
Effective 10/10 Effective Rating 10.0
The care improves the quality of my life

 
Value 9.2/10 Value Rating 9.2
The service offers value for money

 
 
 
Recent Reviews 
 
" Recently, my very independent 90 year old Mother finally agreed she needed some help with her housework. Extra Hands understood immediately what was required and within a couple of days they had foun...."   more
 
" I cannot fault the service I receive."   more
 
" I am Gwens daughter and have power of attorney for my mother who is in the final stages of vascular dementia. Extra hands provide exemplary support and have been of incredible support to me. Nothing ...."   more
 
" Nothing more to say it covers all I feel in your questionnaire."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

administration 2
best 2
care 4
carer 2
caring 3
cheerful 5
clean 2
cleaner 4
comes 3
contact 2
daughter 2
delighted 4
early 2
efficient 6
Excellent 11
Extremely 3
friend 2
friendly 11
gets 2
glad 2
good 14
Hands 7
happy 15
Hard 2
help 6
helpful 8
Im 3
lady 7
lovely 2
Mother 5
Mum 2
Nancy 2
needs 3
person 5
pleasant 8
pleased 9
polite 2
professional 4
prompt 2
punctual 2
quickly 2
receive 2
received 2
reliable 3
satisfied 11
service 17
Sorry 2
support 4
Thank 4
thorough 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 18 Aug 2017
Recommended by customer in NR11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8511, 1.2106
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Provided a domestic cleaner for elderly mother

"Recently, my very independent 90 year old Mother finally agreed she needed some help with her housework.
Extra Hands understood immediately what was required and within a couple of days they had found a lovely lady to come in once a week and clean for my mother. I am so glad I contacted them and my Mother is delighted with her new friend!
The hourly rate is very reasonable and also, unlike a couple of other agencies I had approached, they don't require expensive monthly 'retainers' or administration fees.
I would not hesitate to recommend this company.

"
 
 
Team:
Susan and Sue
 
 
 


Review 5 Nov 2015
Recommended by customer in NR12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7988, 1.4783
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
3 hours per week to allow my main carer (my daughter) to have a break. Jackie helps me as necessary with medication/ going to the toilet/ preparing tea or a meal/ checking Im safe when walking with my pra using my wheelchair.
 

"I cannot fault the service I receive."
 
 
 
 
Team:
Jackie Benson
 
 
 


Review 16 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.8159, 1.3946
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Extra help to the live-in carer 3x a day (washing,housing,toileting and companionship.
 

"I am Gwens daughter and have power of attorney for my mother who is in the final stages of vascular dementia. Extra hands provide exemplary support and have been of incredible support to me. Nothing is too much trouble"
 
 
 
 
 
 


Review 10 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.8216, 1.4002
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Excellent.
 

"Nothing more to say it covers all I feel in your questionnaire."
 
 
 
 
 
 


Review 8 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
52.8228, 1.3899
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help to shower & wash my hair.
 

"Everyone is willing to help & advise & express interest in my welfare."
 
 
 
 
 
 


Review 8 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.8218, 1.3899
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Washing, changing bed clothes anything else required.
 

"Find the carer very helpful, efficient and friendly."
 
 
 
 
Team:
Sue
 
 
 


Review 8 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.8234, 1.3840
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Prepare food for meals & serve up & wash up. Make bed. Give medication. Cream legs & feet. Put out rubbish bins as necessary. Change bed linen. Assist with bathing.
 
 
 
Team:
Sue Jackie Carol Andrea
 
 
 


Review 4 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8216, 1.4002
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Sat and sun - help with shower, pressing and breakfast.
 
 
 
Team:
I Woodhouse
 
 
 


Review 4 Sep 2015
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8219, 1.3779
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 

"Happy with the care received."
 
 
 
 
Team:
Sue Bladon Dand
 
 
 


Review 4 Sep 2015
Recommended by customer in NR28
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8197, 1.3840
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Four attendances by one or two carers each day. Full support for personal and domestic needs. The customer is 94, immobile and frail.
 

"The care and service provided by the whole team and Mrs Thompson is excellent. Nothing is too much trouble; they are pro-active, patient and kind."
 
 
 
 
 
 

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