Aspire Homecare

7 Manor Road, Long Stratton
Norwich
Norfolk
NR15 2XS

52.4874, 1.2293

Home Care

Listed under:  Cleaners / Home Cleaning Services - Domestic, Domestic Services, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Light gardening, Home Care - Local transportation, Home Care - Preparation of Meals, Shopping
100% recommended   Rating 9.5/10
8 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 8 reviews since 2015
 
 
 
Safe
9.8/10 Safe Rating 9.8
I feel that I am in safe hands

 
Caring
9.5/10 Caring Rating 9.5
I am treated with kindness, compassion, dignity and respect

 
Responsive
9.8/10 Responsive Rating 9.8
The service is organised to meet my needs

 
Effective
9.1/10 Effective Rating 9.1
The care improves the quality of my life

 
Value
9.3/10 Value Rating 9.3
The service offers value for money

 
 
 
Recent Reviews 
 
" Nicky has cleaned weekly for us for over a year, she is punctual, reliable and always does a brilliant job at a very reasonable price. "   more
 
" I feel we are friend not just me needing help to get me from a-b."   more
 
" Very friendly cares. Willing to help with anything that needs to be done."   more
 
" I would highly recommend Nicky as your home care assistant. Nicky takes personal pride in everything she does around the home, treating your personal effects with care and respect. Trust is a big thin...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 2
cleaned 2
help 2
highly 2
needs 2
Nicky 5
punctual 2
recommend 3
reliable 2
service 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

1

Budget:  

Review 9 Mar 2017
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.4904, 1.2227
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 

"Nicky has cleaned weekly for us for over a year, she is punctual, reliable and always does a brilliant job at a very reasonable price. "
 
 
 
 
Team:
Nicky
 
 
 


Review 22 Dec 2016
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5015, 1.1508
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
My carer is very helpful. Doesn't talk 'down' to me.
 

"I feel we are friend not just me needing help to get me from a-b."
 
 
 
 
 
 


Review 2 Apr 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4625, 1.2704
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
AM only - to help empty commode, make bed, make sure all is OK, make sure mum has breakfast, taken medication, draw curtains, wash feet as necessary.
 

"Very friendly cares. Willing to help with anything that needs to be done."
 
 
 
 
Team:
Nicki Mandy Natalie
 
 
 


Review 21 Mar 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5392, 1.2603
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 7/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
Nicky is very reliable anything we ask of her she will see that itís carried out.
 
 
 
Team:
Nicky Renrut
 
 
 


Review 9 Jan 2016
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.4673, 1.1875
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
House cleaning.
 

"I would highly recommend Nicky as your home care assistant. Nicky takes personal pride in everything she does around the home, treating your personal effects with care and respect. Trust is a big thing in our society and with Nicky caring for your home, you can be rest assured. Always arriving on time, working hard and leaving the house like a sparkling palace. Chris Hemstock, Director, Saracen Martial Arts.
"
 
 
 
 
 
 


Review 10 Dec 2015
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5007, 1.2963
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Changing bed linen & clothing Championship. General support.
 

"Nicky is much appreciated for her confidence, efficiency and the care she taken, she is always punctual, warm and cheerful."
 
 
 
 
Team:
Nicky Renart
 
 
 


Review 7 Dec 2015
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.5146, 1.2469
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
   Customer Review
 
Aspire provide fortnightly cleaning services.
 

"Nicky is a great cleaner with high standards of service. It is a professional and reliable service and I am really pleased with the work provided by Aspire. I can definitely recommend them to others."
 
 
 
 
Team:
Nicky Renault
 
 
 


Review 8 Nov 2015
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5558, 1.2402
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
I receive a 2 hourly house clean each week. Nicky also walks my dog when needed.
 

"Excellent standard of service. The house is always cleaned perfectly, and Nicky can be trusted in the house on her own whilst I am at work. She is very adaptable and priorities my individual needs. Would highly recommend."
 
 
 
 
Team:
Nicky Renault
 
 
 

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