Aspire Homecare

7 Manor Road, Long Stratton
Norwich
Norfolk
NR15 2XS

52.4874, 1.2293

Home Care

Listed under:  Cleaners / Home Cleaning Services - Domestic, Domestic Services, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Light gardening, Home Care - Local transportation, Home Care - Preparation of Meals, Shopping
100% recommended   Rating 9.6/10
10 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 10 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" As a mom to 4 children I found I was struggling to keep up with the housework __ heavily pregnant with our youngest. Now returning to work I still need Nicky to help me keep things in order. Her c...."   more
 
" Efficient and friendly."   more
 
" Nicky has cleaned weekly for us for over a year, she is punctual, reliable and always does a brilliant job at a very reasonable price. "   more
 
" I feel we are friend not just me needing help to get me from a-b."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 2
cleaned 2
friendly 2
help 3
highly 2
needs 2
Nicky 6
punctual 2
recommend 4
reliable 2
service 2
standard 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 29 Sep 2017
Recommended by customer in NR16
 My Age: 30 - 39 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.4981, 1.1544
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning service once a week.
 

"As a mom to 4 children I found I was struggling to keep up with the housework __ heavily pregnant with our youngest.
Now returning to work I still need Nicky to help
me keep things in order. Her cleaning is always at the highest standard. I feel she is honest and trustworthy and would recommend her to other. "
 
 
 
 
Team:
Nicky
 
 
 


Review 28 Sep 2017
Recommended by customer in NR15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.4806, 1.2070
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning service.
 

"Efficient and friendly."
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in NR15
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.4908, 1.2230
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Nicky has cleaned weekly for us for over a year, she is punctual, reliable and always does a brilliant job at a very reasonable price. "
 
 
 
 
Team:
Nicky
 
 
 


Review 22 Dec 2016
Recommended by customer in NR16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5015, 1.1508
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My carer is very helpful. Doesn't talk 'down' to me.
 

"I feel we are friend not just me needing help to get me from a-b."
 
 
 
 
 
 


Review 2 Apr 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4625, 1.2704
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
AM only - to help empty commode, make bed, make sure all is OK, make sure mum has breakfast, taken medication, draw curtains, wash feet as necessary.
 

"Very friendly cares. Willing to help with anything that needs to be done."
 
 
 
 
Team:
Nicki Mandy Natalie
 
 
 


Review 21 Mar 2016
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5392, 1.2603
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nicky is very reliable anything we ask of her she will see that itís carried out.
 
 
 
Team:
Nicky Renrut
 
 
 


Review 9 Jan 2016
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.4669, 1.1878
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House cleaning.
 

"I would highly recommend Nicky as your home care assistant. Nicky takes personal pride in everything she does around the home, treating your personal effects with care and respect. Trust is a big thing in our society and with Nicky caring for your home, you can be rest assured. Always arriving on time, working hard and leaving the house like a sparkling palace. Chris Hemstock, Director, Saracen Martial Arts.
"
 
 
 
 
 
 


Review 10 Dec 2015
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5007, 1.2963
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Changing bed linen & clothing Championship. General support.
 

"Nicky is much appreciated for her confidence, efficiency and the care she taken, she is always punctual, warm and cheerful."
 
 
 
 
Team:
Nicky Renart
 
 
 


Review 7 Dec 2015
Recommended by customer in NR15
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.5146, 1.2469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Aspire provide fortnightly cleaning services.
 

"Nicky is a great cleaner with high standards of service. It is a professional and reliable service and I am really pleased with the work provided by Aspire. I can definitely recommend them to others."
 
 
 
 
Team:
Nicky Renault
 
 
 


Review 8 Nov 2015
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.5558, 1.2402
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I receive a 2 hourly house clean each week. Nicky also walks my dog when needed.
 

"Excellent standard of service. The house is always cleaned perfectly, and Nicky can be trusted in the house on her own whilst I am at work. She is very adaptable and priorities my individual needs. Would highly recommend."
 
 
 
 
Team:
Nicky Renault
 
 
 

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