Caremark (Norwich)

147 Yarmouth Road
Norwich
Norfolk
NR7 0SA

52.6284, 1.3552

Home Care

Listed under:  Bathing & Personal Care, Cleaners / Home Cleaning Services - Domestic, Gardeners / Gardening / Garden Maintenance, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Laundry & Ironing, Home Care - Night Sitting, Home Care - Palliative care, Home Care - Preparation of Meals, Home Care - Respite Care, Home Care - Shopping, Home Care - Socialising / Days Out, Pet Care and Sitting
100% recommended   Rating 9.6/10
21 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 21 reviews since 2013
 
 
 
Safe 9.4/10 Safe Rating 9.4
I feel that I am in safe hands

 
Caring 9.7/10 Caring Rating 9.7
I am treated with kindness, compassion, dignity and respect

 
Responsive 10/10 Responsive Rating 10.0
The service is organised to meet my needs

 
Effective 9.8/10 Effective Rating 9.8
The care improves the quality of my life

 
Value 9.1/10 Value Rating 9.1
The service offers value for money

 
 
 
Recent Reviews 
 
" I am satisfied with the service."   more
 
" Very happy with the support I receive."   more
 
" Happy with service."   more
 
" Helpful and friendly."   more
 
About Us


Caremark (Norwich) provides homecare and support which is tailored to meet the individual needs and preferences of clients.
Our team of Care and Support Workers, who are trained to a very high standard and Enhanced DBS checked, work with people with a range of health problems.
We provide a customised care package which is reviewed on a frequent basis to ensure individual needs are continually met. We liaise with a number of different agencies to safeguard the physical and emotional health of our clients and advocate on clients' behalf. The care services we offer include:
Physical well being
Assistance with all aspects of personal care
Prompt/administer prescribed medication
Hygiene clean / housework
Meal planning, shopping and cooking
Accompany to appointments
Emotional well being
Companionship
Support access to the wider community to maintain social inclusion
Support to continue hobbies and interests
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 100%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

care 4
carer 2
carers 8
caring 3
excellent 2
Extremely 2
family 2
friendly 2
good 4
great 2
happy 7
help 3
Helpful 4
needs 2
nice 2
pleased 2
receive 2
satisfied 4
service 10
stay 2
support 2
Thank 2
workers 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 8 Jan 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6314, 1.2891
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 

"I am satisfied with the service."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in NR4
 My Age: 50 - 59 
 I'm: Male 
 I have known this business: 1 - 5 years 
52.6240, 1.2520
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Living independently in my own home.
 

"Very happy with the support I receive."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in NR7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.6399, 1.3526
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Wash less and clean and stocking on.
 

"Helpful and friendly."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in NR1
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6370, 1.3220
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Receive personal care and food prepared on and wellfare support.
 

"Happy with service."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.6363, 1.2343
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Show All
 
 
Customer Review
 
Very satisfied.
 

"No complaints. I have completed this form as my wife is unable to do so."
 
 
 
 
 
 


Review 6 Apr 2013
Recommended by customer in NR7
52.6330, 1.3465
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
I have 4 visits a day to assist me in general hygiene, giving my food and helping me in going bed they encourage me to eat at all times and give me my medication.
 

"I am very happy with the service as without it I couldn’t stay living in my home."
 
 
 
 
 
 


Review 6 Apr 2013
Recommended by customer in NR6
52.6666, 1.2543
 
 
Satisfaction Ratings
 
Safe 7/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Carers 4 times a day. 2 am to get me out of bed washed dressed hoisted to lounge, breakfast 1 to give me lunch, 1 tea time, 2 to get me undressed and put back to bed.
 

"Very happy as this is letting me stay in my own home. All the carers are very kind and helpful and take great care of everything the office keeps me informed of any change in times that day."
 
 
 
 
 
 


Review 28 Mar 2013
Recommended by customer in NR28
52.7885, 1.4502
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
I am writing on behalf of my father who we live with. Personal care, help to set up and go to bed meds given. All excellently given by very good carers.
 

"The carers were very good thoughtful & caring. Sometimes the office staff muddled things up, having no idea of rural distances and areas being based in the city. "
 
 
 
 
 
 


Review 27 Mar 2013
Recommended by customer in NR5
52.6322, 1.2400
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
The carers prompt me with my eating and drinking and remind me to take my ensure and prompt me to go to the toilet. they check on me 3 times a day and are my lifeline while my daughter is at work. every carer I have met are kind & patient. i look forward to seeing them.

 

"Very pleased. The carers arrive on time and help with my needs one carer has got me knitting again as i lost interest after my illness. I know the carers will always help me with getting a drink and something to eat. an excellent service.

"
 
 
 
 
 
 


Review 27 Mar 2013
Recommended by customer in NR7
52.6403, 1.3364
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
3 ˝ hour Monday, 3 ˝ hours Wednesday, 3 ˝ Saturday help with shopping going out.
 

"Very happy."
 
 
 
 
 
 


Review 27 Mar 2013
Recommended by customer in NR4
52.6100, 1.2863
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
3 weekly sits, no personal care, just someone here to keep an eye and help me with a cup of tea, while my wife does shopping and has a break.
 

"Excellent service all staff – carers and management – are fantastic, sympathetic to my needs and situation without being patronising."
 
 
 
 
 
 


Review 27 Mar 2013
Recommended by customer in NR5
52.6459, 1.2216
 
 
Satisfaction Ratings
 
Safe 7/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Help in getting up in the morning,with washing & seeing all is in order.
 

"All of the care workers that have attended have been very helpful & courteous to me. I have noting but praise for tem. my family have peace in mind some one is caring for me first thing in the morning when they are busy themselves.
"
 
 
 
 
 
 


Review 27 Mar 2013
Recommended by customer in NR3
52.6432, 1.3083
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
(Completed by main carer, brother-in-law as Mrs C suffers from severe dementia). Mrs C receives carer morning and evenings and at other times as necessary. As unable to care for herself. They see to her personal hygiene, dressing and preparation for meals & administer medication. Also receiving one visit per week for household cleaning and also laundry service.
NB: my name is Sydney E not Peter E as this mail was addressed.
 

"From my own personal observations. I am more than pleased and satisfied with the services rendered for Mrs C and cannot sing their praises highly enough."
 
 
 
 
 
 


Review 26 Mar 2013
Recommended by customer in NR19
52.6653, 0.9409
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Companionship & advocacy. Very good support by my carer.
 

"Very good service. My carer has given me great support."
 
 
 
 
 
 


Review 25 Mar 2013
Recommended by customer in NR5
52.6374, 1.2373
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Assist to move around safely inside the house. Provide or make drinks (hot) when needed. Minimal assistance on personal care when wife is away (when unable to – it varies depends on arm and leg – pains and spasms). Company – just to make sure his safe and continuous communication (chatting) as role likes talking.
 

"Will served with respect and very patient as role at times is quite chatty verbally."
 
 
 
 
 
 


Review 23 Mar 2013
Recommended by customer in NR1
52.6404, 1.3276
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I really can’t describe the service we get from the care workers, that have come to see to my husband. They are really true to the name Caremark. I will be so sorry if they don’t come to see my husband. We did another helper from another care firm. Sorry about the writing. But the sight of my right eye is almost gone.
 

"I would give top marks to all the care workers that have come to see to my husband. The one that comes more than the other is always good to see. To us now he is like one of the family. Always cheerful and talks so nice to my husband. Thank you.

We have been extremely satisfied with the service provided by all our carers, nothing is too much trouble."
 
 
 
 
 
 


Review 23 Mar 2013
Recommended by customer in NR4
52.6219, 1.2491
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Value 6/10
The service offers value for money
Show All
 
 
Customer Review
 
Personal care for an hour in the morning half hour lunch time and tea time. Carers will get me breakfast, lunch and heat my evening meal for me which is already prepared bought in by family.
 

"I am very happy with the service. The carers are all very nice and pleasant to talk too."
 
 
 
 
 
 


Review 23 Mar 2013
Recommended by customer in NR12
52.7734, 1.5107
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
A weekly hygiene clean. 1 ˝ hrs. my care is ending with you next week.
 

"I have been very grateful of the help I have received. I have M.E and the help has helped me to use my very limited energy to be out of the house a little. Thank you for the care."
 
 
 
 
 
 


Review 23 Mar 2013
Recommended by customer in NR7
52.6483, 1.3365
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Help with hengework, shopping, general.
 

"Extremely satisfied."
 
 
 
 
 
 


Review 23 Mar 2013
Recommended by customer in NR5
52.6322, 1.2477
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Very helpful. Very friendly. From the service which we get from you provided from you every day. Pleased with every thing which they do for me.
 

"Very good service we receive from you from the carers helpers. Very friendly & very helpful if want to know anything they are always there to help me."
 
 
 
 
 
 

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