"I am giving this feedback on behalf of my parents, who have now moved to a care home.
We’ve been impressed with all aspects of the service from Home Instead. My mother’s dementia meant that she has been hostile to the idea of help in the house and resisted professional visitors. It was therefore helpful that the initial consultation- which was informative and reassuring – took place in a neutral and informal location away from the difficult circumstances at home.
Our caregiver, Linda Munday, was a perfect fit for the needs and personalities of my parents. At her first visit, when my mother was initially difficult and hostile, she remained calm, friendly and professional throughout, and also able to chat in a way that my parents could relate to. By the end of that visit, my mother had fully accepted Linda and continued to do so. Linda’s visits provided both practical help and social support- her chats with my father gave him a welcome opportunity for a more normal conversation.
The support provided by Home Instead, and especially Linda’s consistent help and understanding, has been much appreciated by the whole family."