"The carers have all been, kind, caring and understanding of an elderly person's needs. The Norwich franchise has an exceptional customer liaison officer in Sam Green, who has been a pleasure to work with. The Norwich office has been flexible in amending my mother's care plan according to her changes in health and holidays. I can recommend this company's Norwich team to anyone with an elderly friend or relative. We are all, as a family, very pleased with their service. "

"I am giving this feedback on behalf of my parents, who have now moved to a care home.

We’ve been impressed with all aspects of the service from Home Instead. My mother’s dementia meant that she has been hostile to the idea of help in the house and resisted professional visitors. It was therefore helpful that the initial consultation- which was informative and reassuring – took place in a neutral and informal location away from the difficult circumstances at home.

Our caregiver, Linda Munday, was a perfect fit for the needs and personalities of my parents. At her first visit, when my mother was initially difficult and hostile, she remained calm, friendly and professional throughout, and also able to chat in a way that my parents could relate to. By the end of that visit, my mother had fully accepted Linda and continued to do so. Linda’s visits provided both practical help and social support- her chats with my father gave him a welcome opportunity for a more normal conversation.

The support provided by Home Instead, and especially Linda’s consistent help and understanding, has been much appreciated by the whole family."

"Excellent, no problems at all, help is deeply appreciated."

"Excellent service from Carers and office staff."

"Works very well. Very happy with service provided by Carer and office staff."

"I am fortunate in that I am still mobile and have my mental abilities at this time. (Sept.2015)."

"For another thousand a month I could receive full time care in a home instead of twice a day.

Carers excellent, but office staff unreliable bill needs checking.

Very expensive and hours charged not necessarily hours worked."

"I live in a beautiful conservation area therefore no public transport. A recent stroke has forced me to give up my car which has made life very difficult after having a licenses for sixty year! My girl will drive me but as yet,I haven't taken up her offer!"

"I have answered the questions on behalf of my mother. I have power of attorney to make decisions and judgments for her as she is no longer capable of doing this for herself. She is happy with the people who care for her. Christine Miker."

"I have none others than satisfaction."

"Would not be able to go out without their assistance with the wheelchair."

"Excellent service."

"Excellent company – especially with elderly folk suffering from dementia – you are the best we have ever used. You did absolute best for my dad – he has now gone into care but you were excellent & very understanding of dementia."

"Very good service from Wendy."

"When Nicky is on holiday the helpers we have had have also been kind & caring but of course we feel someone who knows us & the house is better."