Support in Hand

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

52.5463, 1.0810

Home Care

Listed under:  Carers Support, Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Domiciliary Care, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Night Sitting, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping, Social Outings, Socialising and Days Out
100% recommended   Rating 9.6/10
231 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 231 reviews since 2011
 
 
 
Safe
9.4/10 Safe Rating 9.4
I feel that I am in safe hands

 
Caring
9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive
9.7/10 Responsive Rating 9.7
The service is organised to meet my needs

 
Effective
9.7/10 Effective Rating 9.7
The care improves the quality of my life

 
Value
9.4/10 Value Rating 9.4
The service offers value for money

 
 
 
Recent Reviews 
 
" Currently we employ the services of Support in Hand to help with household chores etc and when our needs change we have no doubt whatsoever that they will adapt quickly and efficient to our requireme...."   more
 
" Reliable, trustworthy and efficient."   more
 
" Living at home. As well as the tasks above they developed a good relationship with dad and gently cared for his wellbeing. As I live several miles away, their help gave me great reassurance."   more
 
" My current carer is Allison, who arrives on time. Her routine is thorogh-no skimping. I am very pleased with her work and a credit to her employers."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 97%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

1st 3
able 4
absolutely 4
arrives 3
better 3
care 3
carer 5
Carers 7
caring 6
cheerful 5
class 5
clean 5
cleaner 7
cleaning 5
coming 3
Completely 3
considerate 5
cope 3
Couldnít 4
discuss 3
Donít 3
efficient 9
excellent 28
flexible 4
forward 3
friendly 21
good 64
great 9
hand 12
happy 33
hard 5
help 16
helpful 20
Kind 8
lady 10
needs 5
pleasant 11
pleased 14
polite 8
professional 13
really 6
receive 6
recommend 9
Reliable 20
satisfied 27
service 71
standard 6
support 25
thorough 5
trustworthy 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  

Review 8 Feb 2017
Recommended by customer in NR17
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.5345, 1.0526
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
General assistance with domestic chores.
 

"Currently we employ the services of Support in Hand to help with household chores etc and when our needs change we have no doubt whatsoever that they will adapt quickly and efficient to our requirements. "
 
 
 
 
 
 


Review 25 Jan 2017
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6494, 1.2155
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
General house cleaning.
 

"Reliable, trustworthy and efficient."
 
 
 
 
Team:
Caroline Hayley
 
 
 


Review 23 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5805, 1.1045
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 

"Living at home. As well as the tasks above they developed a good relationship with dad and gently cared for his wellbeing. As I live several miles away, their help gave me great reassurance."
 
 
 
 
Team:
Jo Dan
 
 
 


Review 12 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5793, 1.1029
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
   Customer Review
 
Clean carpets and floors by vacuum cleaner or mop. Dusting and polish as needed. Change bedding when necessary. Clean bathroom and kitchen.
 

"My current carer is Allison, who arrives on time. Her routine is thorogh-no skimping. I am very pleased with her work and a credit to her employers."
 
 
 
 
 
 


Review 11 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.5792, 1.1309
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
   Customer Review
 
 
 
 
 


Review 10 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5793, 1.1029
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Cleaning and bed changing once a fortnight.
 

"My carer is always polite and does a good job-keeping vital jobs well done. I feel this enables me to stay in my own home."
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.602762, 1.188759
 
 
Satisfaction Ratings
 
Show All
 
 
   Customer Review
 
Cleaning of kitchen weekly

Cleaning of bathroom

Weekly changing bed linen forthrightly.
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5701, 1.1179
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
2 hrs/week light housework
cover for 24 hr carer.
Conversation (safegarding)of Peter in his home.
 

"Peter is not able to respond to written information or telephone conversations. His power of attorney deals with major decisions and finance. He has appointed me to support Peter in attending medical appointments etc and day to day supervision of his needs. Support in hand have helped Peter 2hrs/week since August 2014. They have been prompt. Kind + considerate + flexible to Peter's needs most helpful BG presented."
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in IP22
52.4328, 1.0973
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Responsive 9/10
The service is organised to meet my needs
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
House cleaning fortnightly.
 

"Anne has proved to be very reliable and got on with my father very well.
We are very satisfied with the standard of cleaning."
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6017, 1.1708
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
General housework.
 

"The service is very good and thorough. I look forward to them coming.
(Scribed by Daughter)."
 
 
 
 
 
 


Review 6 Jan 2017
Recommended by customer in NR9
 My Age: 70 + 
52.5994, 1.1856
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Cleaning bathroom. Cleaning the dining room & m kitchen.
 

"Very pleased with the person engaged to carry the above work."
 
 
 
 
 
 


Review 4 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.5716, 1.1262
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
House cleaning once a week.
 

"Very satisfied with the service provided."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.5805, 1.1209
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
The provision of a support worker to clean bungalow, carry out ironing and other services
 

"Excellent service."
 
 
 
 
 
 


Review 3 Jan 2017
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
52.4910, 1.2401
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
House work
 

"Very good very helpful"
 
 
 
 
 
 


Review 23 Dec 2016
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6251, 1.1239
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Haley corner for 1 hour in early morning to give me breakfast, leave my lunch ready and get me up for the day.
 

"She is reliable, on time, fill of fun,very efficient and I couldn't speak highly enough of her."
 
 
 
 
 
 


Review 18 Nov 2016
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6107, 1.3150
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
A support worker with a car takes me out for shopping, Garden centres, appointments. Day and time to suit me.
 

"Very satisfied.
They discuss what I want to do and advice how to do it.
Carers are very positive and supportive.
They make the most of my trips out.
They judge well the pace I can manage."
 
 
 
 
 
 


Review 15 Nov 2016
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Take us out, about to all the places I wish to go.
 

"I like the carers that take me out, very helpful and considerate."
 
 
 
 
 
 


Review 14 Nov 2016
Recommended by customer in NR5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6394, 1.2180
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
I receive help with cleaning, washing clothes + ironing + going shopping.
 

"Very happy with the support I receive. They meet all the needs I require. "
 
 
 
 
 
 


Review 8 Nov 2016
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6490, 1.2335
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Visits daily to make me a drink, make bed and move only snacks i need.
 

"Exceptional service."
 
 
 
 
 
 


Review 3 Nov 2016
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.6641, 1.2198
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
   Customer Review
 
Help with all domestic tasks and needs. Help with attendance to all medical appts.
 

"Support in hand staff are always polite, prompt, professional and very very helpful. I cannot fault the service I get. They have helped me stay independent and confident in my home."
 
 
 
 
 
 

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