Support in Hand - Home Support & Cleaning Svcs

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

52.5459, 1.0811

Home Care

Listed under:  Carers Support, Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Domiciliary Care, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping, Social Outings, Socialising and Days Out
100% recommended   Rating 9.6/10
260 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 260 reviews since 2011
 
 
 
Safe 9.5/10 Safe Rating 9.5
I feel that I am in safe hands

 
Caring 9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.7/10 Responsive Rating 9.7
The service is organised to meet my needs

 
Effective 9.7/10 Effective Rating 9.7
The care improves the quality of my life

 
Value 9.3/10 Value Rating 9.3
The service offers value for money

 
 
 
Recent Reviews 
 
" We have recently used the maintenance service which was extremely helpful. We were able to get a front door handle replaced quickly and efficiently, which meant my husband did not have to make an 80 m...."   more
 
" Very good."   more
 
" I have been really impressed with Support In Hand. They are caring reliable and very professional. I was quite nervous to allow a stranger into my home and to accept i need some help. The lady that ...."   more
 
" I am delighted with all the work Sarah does she is very kind and helpful and reliable."   more
 
About Us


We provide services that are tailored to your requirements.

Support services

We provide a variety of services to assist people in their own homes, retaining existing choice of lifestyle whilst enabling them to retain their independence.

Shopping
Outings/Trips out/day centre's
Socialising
Cooking
Day sits
Administrative help
Companionship
Doctors/Hospital appointments
Prescription collections

Our cleaning services are provided to everyone:

Busy professionals
Elderly
Disabled
Landlords
Tenants
Builders and
Commercial properties.

Our minimum visit is for 1 hour and can be daily, weekly, fortnightly, monthly or on an adhoc basis.

From light housework to deep cleans and all in between.


With our friendly, experienced, fully insured, reliable, DBS checked, employed staff we are able to offer you a quality and professional service.

We are a friendly family run business with a genuine affinity for providing help to people in and around Norwich and
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 100%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 96%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 100%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

1st 3
able 6
absolutely 4
arrives 3
better 3
care 4
carer 6
Carers 7
caring 7
cheerful 6
class 6
clean 5
cleaner 7
cleaning 6
coming 3
Completely 3
considerate 5
cope 3
Couldnít 4
destinations 3
discuss 4
Donít 3
efficient 12
excellent 31
friendly 24
good 70
great 10
Hand 15
Happy 35
help 17
helpful 23
kind 9
lady 11
makes 6
need 6
needs 6
pleasant 12
pleased 14
polite 11
professional 15
really 7
receive 7
recommend 9
reliable 23
Satisfied 29
service 78
standard 7
support 27
thorough 6
trustworthy 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 30 Oct 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5679, 1.1080
 
 
Satisfaction Ratings
 
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
My mother has someone once a week for an hour to hoover and clean. This is working extremely well and I am very pleased with the service provided.
 

"We have recently used the maintenance service which was extremely helpful. We were able to get a front door handle replaced quickly and efficiently, which meant my husband did not have to make an 80 mile trip to look at the problem. "
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Take me shopping
Out for trips
Cleaning
Company
 

"Very good."
 
 
 
 
 
 


Review 30 Oct 2017
Recommended by customer in NR9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6049, 1.1718
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Household cleaning and tidying
 

"I have been really impressed with Support In Hand. They are caring reliable and very professional.
I was quite nervous to allow a stranger into my home and to accept i need some help.
The lady that comes to me, Ann, is wonderful! She is caring and extremely thorough. She makes me feel at ease and does an excellent job. My house literally sparkles.
"
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5736, 1.1104
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Most efficient I do not need care at the moment but the services I receive are very good.
 
 
 
Team:
Jo
 
 
 


Review 27 Oct 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5716, 1.1262
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning and organizing in the house, that is needed.
 

"I am delighted with all the work Sarah does she is very kind and helpful and reliable."
 
 
 
 
Team:
Sarah
 
 
 


Review 25 Oct 2017
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4328, 1.0973
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 

"I receive a first class cleaning service from Anne who I always have found to be very friendly and efficient."
 
 
 
 
Team:
Anne
 
 
 


Review 24 Oct 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
52.5791, 1.1306
 
 
Satisfaction Ratings
 
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Anne
 
 
 


Review 23 Oct 2017
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.5793, 1.1029
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Domestic cleaning.
 
 
 
Team:
Alison
 
 
 


Review 20 Oct 2017
Recommended by customer in NR17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5344, 1.0525
 
 
Satisfaction Ratings
 
Safe 8/10
I feel that I am in safe hands
Caring 8/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 7/10
The service offers value for money
Show All
 
 
Customer Review
 
Currently just assistance with household chores.
 
 
 
Team:
Jo Selfe
 
 
 


Review 20 Oct 2017
Recommended by customer in NR18
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.5718, 1.1140
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 6/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning.

 

"Some cleaners are loud, while others are average.

"
 
 
 
 
Team:
It Varies
 
 
 

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