Support in Hand - Home Support & Cleaning Svcs

Unit 4C, Wymondham Business Centre, Eleven Mile Lane
Wymondham
Norfolk
NR18 9JL

52.5463, 1.0811

Home Care

Listed under:  Carers Support, Central Heating Engineers, Cleaners / Home Cleaning Services - Domestic, Collection of Pensions and Prescriptions, Gas Engineers, Home Care - Cleaning / Housework, Home Care - Companionship & Support, Home Care - Dementia Support, Home Care - Domiciliary Care, Home Care - Hygiene Cleaning, Home Care - Laundry & Ironing, Home Care - Preparation of Meals, Home Care - Shopping, Home Care - Socialising / Days Out, Home Delivery of Shopping, Oil fired boiler - Plumbing, Social Outings, Socialising and Days Out
100% recommended   Rating 9.6/10
287 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 287 reviews since 2011
 
 
 
Safe 9.5/10 Safe Rating 9.5
I feel that I am in safe hands

 
Caring 9.6/10 Caring Rating 9.6
I am treated with kindness, compassion, dignity and respect

 
Responsive 9.7/10 Responsive Rating 9.7
The service is organised to meet my needs

 
Effective 9.6/10 Effective Rating 9.6
The care improves the quality of my life

 
Value 9.4/10 Value Rating 9.4
The service offers value for money

 
 
 
Recent Reviews 
 
" Would happy to recommend to others."   more
 
" I am very happy with the service I receive. All the staff who have attended have been polite, courteous and pleasant. They have carried out tasks to a good standard and if I have needed to request a...."   more
 
" Look forward to my carer coming every Wednesday. I get on very well with my carer."   more
 
" I'm really happy that Alison comes in, she's a great help."   more
 
About Us


We provide services that are tailored to your requirements.

Support services

We provide a variety of services to assist people in their own homes, retaining existing choice of lifestyle whilst enabling them to retain their independence.

Shopping
Outings/Trips out/day centre's
Socialising
Cooking
Day sits
Administrative help
Companionship
Doctors/Hospital appointments
Prescription collections

Our cleaning services are provided to everyone:

Busy professionals
Elderly
Disabled
Landlords
Tenants
Builders and
Commercial properties.

Our minimum visit is for 1 hour and can be daily, weekly, fortnightly, monthly or on an adhoc basis.

From light housework to deep cleans and all in between.


With our friendly, experienced, fully insured, reliable, DBS checked, employed staff we are able to offer you a quality and professional service.

We are a friendly family run business with a genuine affinity for providing help to people in and around Norwich and
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Here when I need them: 100%
I can rely on my carers to be here at the times agreed
 
Preparing food and medicine: 100%
I can rely on my carers to prepare my food, drink & medicine when I need them
 
Asking for my agreement: 98%
I can rely on my carers to ask if I agree to any new treatment or care
 
Support to make decisions: 100%
I can rely on my carers to help me make decisions, when I need support
 
Coordinating with others: 100%
I can rely on my carers to explain my needs to new staff or other services
 
Living independently: 97%
I can rely on my carers to encourage me to live as independently as possible
 
Choices of care and fees: 100%
I can rely on my carers to explain my choices of care and any fees I must pay
 
Questions or complaints: 99%
I can rely on my carers to answer my questions or respond to complaints
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

1st 3
able 6
absolutely 4
advise 3
Alison 3
arrives 3
better 3
care 6
carer 10
Carers 7
caring 8
change 3
chat 4
cheerful 8
class 6
clean 5
cleaner 7
cleaning 6
comes 3
coming 4
efficient 13
Excellent 32
friendly 25
good 73
great 11
Hand 16
happy 39
help 18
helpful 24
kind 11
lady 11
Look 7
makes 7
need 7
needs 7
pleasant 13
pleased 14
polite 12
professional 15
really 9
receive 9
recommend 10
reliable 24
satisfied 30
service 81
standard 9
support 28
supportive 6
thorough 6
trustworthy 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
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Review 25 Apr 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.5715, 1.1204
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 8/10
The service is organised to meet my needs
Effective 8/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.5971, 1.1769
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5994, 1.1856
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good support and very happy with the company.
 

"Would happy to recommend to others."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NR28
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.816563, 1.394405
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Very good well looked after by all of them.
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.5718, 1.1140
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 7/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning.
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5737, 1.1295
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Fortnightly domestic cleaning and checking for maintenance problems of they occur.
 

"I am very happy with the service I receive.
All the staff who have attended have been polite, courteous and pleasant.
They have carried out tasks to a good standard and if I have needed to request a change or topup this been carried out."
 
 
 
 
Team:
Katrina
 
 
 


Review 26 Mar 2018
Recommended by customer in NR16
52.5269, 1.1693
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
General household cleaning.
 
 
 
Team:
Katrina
 
 
 


Review 26 Mar 2018
Recommended by customer in NR18
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5742, 1.1244
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My support with the company are very good and helpful.
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6394, 1.2180
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
I find my support from my carers is excellent.
 

"Look forward to my carer coming every Wednesday.
I get on very well with my carer."
 
 
 
 
Team:
Chris Wickham Jo Self
 
 
 


Review 23 Mar 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5562, 1.2301
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Cleaning once a week and help with shopping.
 

"I'm really happy that Alison comes in, she's a great help."
 
 
 
 
Team:
Alison
 
 
 


Review 23 Mar 2018
Recommended by customer in NR15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.5174, 1.2191
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Currently general household chores
 

"Katherina is a very reliable, caring worker. She carries out her tasks to a high standard. 100% happy with the service provided. "
 
 
 
 
Team:
Katrina Taylor
 
 
 


Review 22 Mar 2018
Recommended by customer in IP22
 My Age: 70 + 
 I'm: Male 
 I have known this business: 1 - 5 years 
52.4328, 1.0973
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Two hours cleaning once a fortnight.
 
 
 
Team:
Dan Ann
 
 
 


Review 22 Mar 2018
Recommended by customer in NR18
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.5716, 1.1262
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
My house looks spick and span when my cleaner has finished. Wonderful.
 

"Could not do without them. They are always cheerful. "
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.5762, 1.1165
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
Socializing.
Chatting.
Playing board games.
 

"I look forward to seeing Ann, we have a laugh and chat and do activities together."
 
 
 
 
Team:
Ann
 
 
 


Review 22 Mar 2018
Recommended by customer in NR18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5742, 1.1244
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
The care takes me shopping and carriers heavy bags etc. for me.
 

"The caret is kind, friendly, helpful, willing and efficient. "
 
 
 
 
Team:
Josephine
 
 
 


Review 22 Mar 2018
Recommended by customer in NR4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6118, 1.2633
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Carer visits for 2 and 1\2 hours one day a week.
Sits with customer whilst husband shops.
Prepares mid-morning toast/coffee. Washes up and does ironing on request.
 

"Customer is very content with chat and company provided. It is good that the same carer visits each week.
Carer leaves kitchen in a tidy condition.
"
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in MR18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
0, 0
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 9/10
The service offers value for money
Show All
 
 
Customer Review
 
Clean floors dusting and polish mob floors in kitchen and bathroom chance bedding fortnightly.
 

"All work done.
With care and thoroughly to my satisfaction."
 
 
 
 
Team:
Alison
 
 
 


Review 20 Mar 2018
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6107, 1.3150
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
A support worker with car takes me for outings.
eg. to garden centers.
To assisted supermarket shopping, appointments etc.
 

"Very satisfied, they discuss what i want to do and advise how to do it.
They are very positive and supportive.
She judges the pace I need.
She really knows the destinations and makes the most of my trips out. "
 
 
 
 
 
 


Review 20 Mar 2018
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.5971, 1.1769
 
 
Satisfaction Ratings
 
Safe 10/10
I feel that I am in safe hands
Caring 10/10
I am treated with kindness, compassion, dignity and respect
Responsive 10/10
The service is organised to meet my needs
Effective 10/10
The care improves the quality of my life
Value 10/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Dawn Riley
 
 
 


Review 19 Mar 2018
Recommended by customer in NR5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6494, 1.2155
 
 
Satisfaction Ratings
 
Safe 9/10
I feel that I am in safe hands
Caring 9/10
I am treated with kindness, compassion, dignity and respect
Responsive 9/10
The service is organised to meet my needs
Effective 9/10
The care improves the quality of my life
Value 8/10
The service offers value for money
Show All
 
 
Customer Review
 
 
 
Team:
Valerie
 
 
 

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