Matrix Fife

Block 14, Holden Way, Donibristle Industrial Estate
Dalgety Bay
Fife
KY11 9JQ

56.0427, -3.3529

Home Improvements

Listed under:  Burglar Alarms and Security Systems, Carpenters & Joiners / Carpentry & Joinery, Mobility / Disability Products - Sales, Soft Furnishings, Upholstery
98% recommended   Rating 9.8/10
586 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 586 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Really pleased, Eric was very professional with no fuss. M Frew"   more
 
" Workmen turned up on time, very pleasant and courteous. Explained how safe worked and how to change. Job well done."   more
 
" Not fit for purpose, door does not close."   more
 
" All very professional.Having chair raised to aid my M.S has proved very beneficial. Professional job. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 6
arrived 13
chain 9
chair 21
Chairs 11
class 17
Clean 9
clear 6
council 6
courteous 8
Dean 6
definitely 12
Delighted 27
delivery 7
door 8
efficient 32
efficiently 13
Eric 14
excellent 65
Explained 20
Extremely 11
Fantastic 6
Fife 11
finish 17
fitted 21
fitter 6
friendly 51
gate 19
good 37
great 20
happy 33
helpful 50
man 17
Matrix 12
pleasant 25
pleased 38
polite 37
professional 25
quality 25
quick 21
quickly 19
Really 18
recommend 28
service 79
standard 14
Thank 56
Thanks 22
tidy 20
workman 12
workmanship 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Sep 2017
Recommended by customer in KY9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.2201, -2.8460
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted key safe.
 
Cost: £102
 
 
 
 


Review 15 Sep 2017
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0645, -3.2392
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Raised settee and fitted key safe.
 
Cost: £174

"Really pleased, Eric was very professional with no fuss.
M Frew"
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in KY11
 My Age: 40 - 49 
 I haven't used this business before 
56.0682, -3.4419
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted security chain and letter box Jamming Latoh.
 
 
 
 
 


Review 12 Sep 2017
Recommended by customer in KY4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1382, -3.3836
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit key safe.
 
Cost: £102

"Workmen turned up on time, very pleasant and courteous. Explained how safe worked and how to change. Job well done."
 
 
 
 
 
 


Review 8 Sep 2017
Recommended by customer in EH16
55.9027, -3.1663
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trolley cover.
 
Cost: £444
 
 
 
 


Review 8 Sep 2017
Recommended by customer in KY3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0573, -3.3252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 * sofa cushions
2 * scatter cushions
 
Cost: £296
 
 
 
 


Review 31 Aug 2017
No Recommendation by customer in KY5
56.1730, -3.2372
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Manufactured threshold Ramp.
 

"Not fit for purpose, door does not close."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and help us to ensure we are providing the service required. It was disappointing that our tradesman was not informed before he left, however as soon as we were notified through this referenceline we contacted the gentleman and there is no longer an issue: the threshold ramp has been modified and the internal door now closes to the satisfaction of the gentleman for whom the ramp was fitted. We did pass another questionnaire to the gentleman who informed our tradesman that it was his son who filled this in as he was not able.
Outcome.
Our tradesmen have now been informed to ensure that any work done, meets the requirement of the customer before leaving.
This has helped with the continuous improvement system we have in place at Matrix and we apologies for any inconvenience caused.

Iris Kernaghan
Workshop Manager
 


Review 29 Aug 2017
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0342, -3.3534
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise settee.
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 22 Aug 2017
Recommended by customer in KY11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0360, -3.3573
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit key safe.
 
Cost: £102

"Very happy and would definitely recommend."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 22 Aug 2017
Recommended by customer in KY6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.196738, -3.197513
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair.
 

"All very professional.Having chair raised to aid my M.S has proved very beneficial.

Professional job. "
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 

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