Matrix Fife

Block 14, Holden Way, Donibristle Industrial Estate
Dalgety Bay
Fife
KY11 9JQ

56.0427, -3.3529

Home Improvements

Listed under:  Burglar Alarms and Security Systems, Carpenters & Joiners / Carpentry & Joinery, Mobility / Disability Products - Sales, Soft Furnishings, Upholstery
98% recommended   Rating 9.8/10
625 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 625 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" This work was arranged by local council/occupational therapist. Within one day of her call to you, my mum was contacted and the job was done in less than a week. She was very impressed with the prompt...."   more
 
" Friendly and professional "   more
 
" Work well done!! Getting this firm to raise the settee next."   more
 
" Very good service. Very nice chaps, friendly, helpful and efficient. Explained everything fully. Very tidy."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 15
chain 9
chair 23
Chairs 11
class 17
Clean 9
Council 7
courteous 8
definitely 13
Delighted 27
delivery 7
door 9
efficient 35
efficiently 14
Eric 17
excellent 67
explained 25
Extremely 12
Fife 12
finish 18
fitted 22
friendly 57
friends 7
gate 20
Gentleman 8
good 41
great 22
happy 35
help 7
helpful 53
highly 11
Matrix 13
nice 13
pleasant 28
pleased 40
polite 40
professional 29
quality 26
quick 24
quickly 20
really 19
recommend 29
service 82
standard 14
Thank 58
Thanks 22
tidy 21
workman 13
workmanship 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1212, -3.1938
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised Chair
 

"This work was arranged by local council/occupational therapist. Within one day of her call to you, my mum was contacted and the job was done in less than a week. She was very impressed with the prompt service, everything was explained over the telephone. date/time/name of employee calling.
Eric Hendelson undertook the work. He was on time introduced himself, completed the work efficiently and tiding. He was very pleasant and friendly.
Extremely satisfied."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional lengthy comments which we VERY much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 12 Feb 2018
Recommended by customer in KY2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1293, -3.1966
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted solar light (s/s)
 

"Friendly and professional "
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 6 Feb 2018
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0573, -3.3252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair.
 

"Work well done!!
Getting this firm to raise the settee next."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 1 Feb 2018
Recommended by customer in KY15
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.2503, -3.2047
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted security chain, letter box jamming latches and led solar lights (S/S).
 

"Very good service.
Very nice chaps, friendly, helpful and efficient.
Explained everything fully.
Very tidy."
 
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 30 Jan 2018
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1282, -3.1782
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise armchair.
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 29 Jan 2018
Recommended by customer in KY8
 My Age: 70 + 
56.2624, -2.9187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise chair by 4"
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 29 Jan 2018
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3319, -2.7975
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raised bed.
 

"Very successful."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 26 Jan 2018
Recommended by customer in KY8
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.1876, -3.0082
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted ring chains and letter box jamming latch. (s/s).
 

"Job done very quick and very efficient.
Thank you."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.

Iris Kernaghan
Workshop Manager
 


Review 26 Jan 2018
Recommended by customer in KY14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.2939, -3.2310
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted letter box jamming latch and solar light (s/s).
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 22 Jan 2018
Recommended by customer in KY7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.2075, -3.1665
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted safety gate.
 

"Very happy with service today. Eric was really friendly and professional. Very happy with gate."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.
 

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