Matrix Fife

Block 14, Holden Way, Donibristle Industrial Estate
Dalgety Bay
Fife
KY11 9JQ

56.0427, -3.3529

Home Improvements

Listed under:  Burglar Alarms and Security Systems, Carpenters & Joiners / Carpentry & Joinery, Mobility / Disability Products - Sales, Soft Furnishings, Upholstery
98% recommended   Rating 9.8/10
605 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 605 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Another excellent job. Exceeding my expectations. Good job guys. "   more
 
" This work was arranged with the Police after a talk at new Day Centre. It was fixed by Fife Council. The two men who came were excellent and we are very pleased with it."   more
 
" Lovely Guy Job Well Done!"   more
 
" I am very pleased with the work done very quick and finished in no time. I am now able to see out without having to stand on a stool. Thank you. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 96%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 82%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 15
chain 9
chair 23
Chairs 11
class 17
Clean 9
Council 7
courteous 8
definitely 13
delighted 27
delivery 7
door 9
efficient 32
efficiently 13
Eric 14
excellent 67
explained 21
Extremely 11
Fife 12
finish 17
fitted 22
friendly 52
friends 7
gate 19
Gentleman 8
Good 40
great 21
happy 34
help 7
helpful 50
Highly 11
Lovely 7
Matrix 13
pleasant 27
pleased 40
polite 38
professional 27
quality 26
quick 23
quickly 20
really 18
recommend 29
service 79
standard 14
Thank 57
thanks 22
tidy 20
workman 13
workmanship 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Nov 2017
No Recommendation by customer in KY12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
56.0842, -3.4469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in KY3
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0534, -3.3030
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upholstered bed bases.
 
Cost: £145

"Another excellent job. Exceeding my expectations. Good job guys.
"
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 17 Nov 2017
Recommended by customer in KY11
56.060106, -3.433898
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fit ring chain.
 

"This work was arranged with the Police after a talk at new Day Centre. It was fixed by Fife Council. The two men who came were excellent and we are very pleased with it."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 9 Nov 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.1420, -3.2030
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Raise Soofa
 

"Lovely Guy Job Well Done!"
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 7 Nov 2017
Recommended by customer in KY6
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
56.1914, -3.2018
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted door viewer (s/s).
 

"I am very pleased with the work done very quick and finished in no time. I am now able to see out without having to stand on a stool. Thank you. "
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 7 Nov 2017
Recommended by customer in KY5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.1211, -3.3137
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fit safety gate.
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 


Review 3 Nov 2017
Recommended by customer in KY10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2211, -2.7109
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted door viewer, ring chain, solar lights. (s/s)
 

"Professional and speedy.
"
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 3 Nov 2017
Recommended by customer in KY2
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.1275, -3.1904
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Fitted ring chains (s/s).
 

"I got referred to the company after a domestic abuse incident. I was very worried about even opening my door but I was put at ease straight away. The man who came was lovely and friendly and spoke away. He was on time and completed the work quickly. Everything was fitted perfectly and was shown how it worked. There was no mess at all even though he had to drill my doors. Such a lovely man and positive experience. Would definitely recommend Matrix to others. "
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team, I am glad that you felt comfortable and had a positive experience dealing with Matrix. .


Iris Kernaghan
Workshop Manager
 


Review 27 Oct 2017
Recommended by customer in EH1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9508, -3.1903
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Manufactured plinths for exhibition.
 
Cost: £652

"Delivered time and to specification - can't fault them."
 
 
 
 
 
   Business Reply:

Thank you for completing our customer rating questionnaire and also for taking the time to add the additional comments which we very much appreciate and will pass on to all of the team.


Iris Kernaghan
Workshop Manager
 


Review 24 Oct 2017
Recommended by customer in KY11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
56.0435, -3.4262
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted solar lights (s/s).
 
 
 
 
   Business Reply:

Thank you for taking the time to score our customer rating questionnaire .

Iris Kernaghan
Workshop Manager
 

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