Innovation Interiors

The Bungalow, 11 Beards Hill Close
Hampton
Middlesex
TW12 2AH

51.4144, -0.3721

Home Improvements

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Builders, Kitchens / Kitchen Fitters / Kitchen Installers, TV Aerial & Satellite Installation
100% recommended   Rating 9.8/10
5 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 5 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Innovation Interiors were terrific to work with both times they did work on my flat, working to schedule and within the agreed budget, being prompt, polite, communicative, dealing with unforeseen prob...."   more
 
" Innovations rescued me from a builder who left my flat in terrible state. Other builders declined the work because they did not want to assist in such circumstances. Innovations had to pull up my en...."   more
 
" Great job done. They worked on lots of awkward things that needed upgrading, fixing, installing, moving and improving and they did all of it with care and attention. They kept me informed all the way ...."   more
 
" Project not completed yet (single storey rear extension and internal remodelling of our flat) but so far we have been very happy we chose Innovation Interiors. There have been increases in price for v...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 2
care 2
flat 2
floor 2
highly 2
Innovation 2
Interiors 2
issue 2
kitchen 2
needed 3
project 2
property 2
recommend 2
Steven 3
team 2
unforeseen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Aug 2017
Recommended by customer in SE5

 I'm: Male 

51.4670, -0.0996
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Innovation Interiors did two jobs for me: a major one, involving the removal of a structural wall and fitting a new kitchen and flooring in February 2012, and a smaller job recently fitting a dishwasher and a hosepipe tap.

"Innovation Interiors were terrific to work with both times they did work on my flat, working to schedule and within the agreed budget, being prompt, polite, communicative, dealing with unforeseen problems within the agreed estimtate and even doing a few further odd jobs that weren't in the original estimate for free. They came highly recommended to me and I would recommend them without hesitation to others. Thank you Steven!"
 
 
Team:
Steven Salter, junior and senior
 
 
 


Review 24 Jul 2017
Recommended by customer in SW19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4219, -0.1786
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Recovery from work done by poor builder. Dining room floor completely up and renewed including several new joists. Hearth re built and tiled. Kitchen taken out and put back properly aligned.
 
Cost: £12000
 

"Innovations rescued me from a builder who left my flat in terrible state. Other builders declined the work because they did not want to assist in such circumstances. Innovations had to pull up my entire dining room floor to renew joists and put right poor work by other. My property is from 1910 & irregular in levels but somehow Innovations re built floor and hearth so levels appear regular. My electrics also left in poor shape for kitchen & dining room & rescued by Innovations. My kitchen was so misaligned by previous builder so Innovations pulled it all out and put it back in properly."
 
 
Team:
Steve Salter
 
 
 


Review 2 Jul 2017
Recommended by customer in SE15

 I'm: Male 

51.4780, -0.0744
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repainting house exterior, hanging a door, installing a tumble dryer, moving a radiator. Tidying up some previous shoddy work.
 
Cost: £5000
 

"Great job done. They worked on lots of awkward things that needed upgrading, fixing, installing, moving and improving and they did all of it with care and attention. They kept me informed all the way through. And worked with me to keep costs to a minimum. Would highly recommend for their range of skills, knowledge and positive attitude. A pleasure to deal with"
 
 
Team:
steve and steve
 
 
 


Review 24 Oct 2016
Recommended by customer in SE13
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4571, -0.0022
 
 
Satisfaction Ratings
 
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Single storey rear extension with internal remodelling involving removing structural internal walls to turn our 2 bed flat into a 3 bedroom flat. New kitchen and bathroom installed plus a new small WC and utility room.
 
Cost: £120000
 

"Project not completed yet (single storey rear extension and internal remodelling of our flat) but so far we have been very happy we chose Innovation Interiors. There have been increases in price for various unforeseen reasons but Steven has tried to keep costs down where possible or tried to absorb some of the price increases.

Steven's engineering background has served us well when there was an issue with the engineers structural drawings and he was able to deal with it without there being a long delay. They have been very considerate towards our neighbours too. When we had issues with a difficult neighbour they remained professional and courteous.

We stayed living at the property for the first 2 months before our new baby arrived and his team were always very kind towards me when I was in the house during late pregnancy, checking I was ok and making me the occasional cup of tea!

Whilst the project is still a work-in-progress we have been very impressed with the quality of the workmanship so far. It is clear they care about what they do and pay attention to detail. They may not be the cheapest firm around but we needed to feel confident that whatever firm we chose could do the job safely and to an excellent standard."
 
 
Team:
Steven, Steven Snr, Ben, Harry, Roger, Rob
 
 
 


Review 25 Aug 2016
Recommended by customer in SE15
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4653, -0.0658
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Exploration and resolve kitchen plumbing issues.
 
Cost: £500
 

"After a nightmare calling out emergency plumbers, I called Steven as he had previously renovated my house including my kitchen (very well by the way). The issue was a mystery blockage that was causing the kitchen sink and dishwasher to block up. Steven came and looked, went and spoke with his team from the renovation and came back just two days later with the team to get it resolved in just a few hours. It needed lateral thinking to drop the pipework through the floor and into the garage to create a steeper drop into the main stack. Clean, quick thinking, well executed and well appreciated."
 
 
Team:
Steven Salter Jnr and Snr, Rob
 
 
 

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