Hm Electrical

51 Ashen Grove
London

SW19 8BL

51.4380, -0.1994

Home Improvements

Listed under:  Electricians
100% recommended   Rating 9.7/10
11 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 11 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Working with Hector from HM Electrical is great. He is always on time and proactively communicates about what he is planning to do and when he is planning to do it. Hector is efficient in the work tha...."   more
 
" We have used HM Electrical on several occasions & have always found him to be thoroughly professional, hardworking & approachable. Hector explains things clearly leaving one feeling reassured & he pos...."   more
 
" Hector is always quick to respond when I’d like to have work done (not always a given) and make things simple. He explains my options thoroughly and feels me appraised re: how work is progressing. I w...."   more
 
" A true gentleman and perfect professional. I could not find fault with any of the work, and found the whole process very straightforward. I would certainly recommend very highly"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 91%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clearly 2
definitely 2
delighted 2
Electrical 6
electrics 2
explains 2
friends 3
good 2
great 2
Hector 8
highly 2
HM 5
honest 3
like 2
looking 2
occasions 2
professional 2
prompt 2
recommend 5
recommended 3
reliable 3
service 2
straightforward 2
thoroughly 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 25 Oct 2017
Recommended by customer in Sw19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4069, -0.1954
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete rewire of house as well as wiring new loft and ground floor extension

"Working with Hector from HM Electrical is great. He is always on time and proactively communicates about what he is planning to do and when he is planning to do it. Hector is efficient in the work that he undertakes and always attempts to keep any disruption to a minimum.

Hector is also very reliable and always willing to accommodate any changes that inevitably occur during a large project. The quality of work is very good and I am left with a peace of mind that my electrics have been professionally installed, are safe and will definitely stand the test of time."
 
 
Team:
Hector
 
 
 


Review 25 Oct 2017
Recommended by customer in KT4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.3808, -0.2562
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full electrical inspection & replacement of external light
 
Cost: £450
 

"We have used HM Electrical on several occasions & have always found him to be thoroughly professional, hardworking & approachable. Hector explains things clearly leaving one feeling reassured & he possesses an open & friendly manner. I would recommend him to others & indeed have done so."
 
 
Team:
Hector
 
 
 


Review 24 Oct 2017
Recommended by customer in SW12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4451, -0.1565
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Swap out light fittings / switches in my apartment and he was quick to book in a time that worked for us both and I had an additional piece of work in my garden that I wanted to be completed and he was able to fix this also
 
Cost: £400
 

"Hector is always quick to respond when I’d like to have work done (not always a given) and make things simple. He explains my options thoroughly and feels me appraised re: how work is progressing. I wouldn’t hesitate to use him again and to recommend him to friends"
 
 
Team:
Hector McAinsh
 
 
 


Review 23 Oct 2017
Recommended by customer in KT23
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.2867, -0.3885
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full test, new plugs and lamps, new fuse board
 
Cost: £1000
 

"A true gentleman and perfect professional. I could not find fault with any of the work, and found the whole process very straightforward. I would certainly recommend very highly"
 
 
Team:
Hector
 
 
 


Review 23 Oct 2017
Recommended by customer in SW19

 I'm: Male 

51.4264, -0.2021
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Diagnosing and fixing a complex electrical fault
 
Cost: £80
 

"Hector was prompt, reliable, honest and skilled
I would highly recommend him!
"
 
 
Team:
Hector
 
 
 


Review 23 Oct 2017
Recommended by customer in SW17
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4297, -0.1792
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
EICR and Remedial work
 
Cost: £670
 

"If you are looking for a reputable company I would consider HM Electrical to be one. Hector seemed honest, trustworthy and straightforward to deal with. Electrics isn’t my strong point but he explained what he was doing and as I wasn’t there the second time he talked me through the work he had done and how/why he had done it. He is clearly a busy guy as it took him a good few weeks to come back and fit in the remedial works. Overall happy and would use Hector again."
 
 
Team:
Hector
 
 
 


Review 23 Oct 2017
Recommended by customer in SW19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4247, -0.2041
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had 2 light fittings changed in my living room
 
Cost: £120
 

"Being new in the area, I was looking for an electrician. My preferred route is always a recommendations of friends. This time I was recommend a website, I was sceptical about calling a website for an electrician but I have to say,I was very impressed with the the punctuality, politeness and efficiency. I would definitely recommend this service!"
 
 
Team:
Hector
 
 
 


Review 23 Oct 2017
Recommended by customer in SW19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.4059, -0.2022
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Partial rewire and new consumer unit

"Hector did a great job rewiring the lights and installing a new consumer unit. He was prompt and reliable, and carried out the work efficiently. I would have no hesitation in recommending him to others or using him again."
 
 
Team:
Hector
 
 
 


Review 23 Oct 2017
Recommended by customer in SW19

 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.4272, -0.1959
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New plugs New light fittings Fuses Extended Cables New Light fittings

"The work is always done to a high standard and HM's trustworthiness is such that I leave them my keys and alarm code so the work can be done whilst I am at work.

HM Electrical are my go to for anything that needs to be sorted and I have recommended the company to friends, who have been delighted with their service.

Overall I cannot give a price figure as the work has been done on difference occasions, but I would say that the hourly charge is very reasonable."
 
 
Team:
Hector Mcainsh
 
 
 


Review 23 Oct 2017
Recommended by customer in SW19
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.4391, -0.1988
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extra Cat 6 Cabling from front of house to back of house and 1st floor.
 
Cost: £300
 

"Hector at HM Electrical was locally recommended.
Hector can round at a convenient time and listened to what we wanted. He reviewed the work, crawled around the premises, and found a solution. He instantly quoted for the work, and we agreed to progress. We agreed on a date and time for the work.
The work was carried out in full and on time. Hector left the work tidier than he found the room. We were delighted with his work."
 
 
Team:
Hector Mcainsh
 
 
 

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