Sv Roofing & Renovation Ltd

Unit 1a, Anchor Bay Industrial Estate
Manor Road
Erith
DA8 2QA

51.4769, 0.1916

Home Improvements

Listed under:  Roofers / Roofing
100% recommended   Rating 9.8/10
3 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 3 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Shane came round to price the job on a Saturday morning and was by far the most professional of any of the firms who quoted for the job. His assessment of the work was both thorough and honest and ins...."   more
 
" Thank you Shane and team for getting this work done. Polite, professional and managed scaffolders well. Very bad weather conditions throughout, so worst time to do the work, but they kept us warm and ...."   more
 
" Very happy with the job that has been done, very efficient and punctual , would highly recommend ."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 50%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Additional 2
highly 2
professional 2
recommend 2
Shane 2
team 2
agreed 1
assessment 1
aware 1
conditions 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 15 Mar 2018
Recommended by customer in SE25
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4070, -0.0892
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New slate roof with insulation and membrane installed. New guttering, fascias and soffits, and a new flat bay window roof. Service was exceptional from the professional and punctual quote, to the communication throughout and completion. Fantastic all round.
 
Cost: £13800
 

"Shane came round to price the job on a Saturday morning and was by far the most professional of any of the firms who quoted for the job. His assessment of the work was both thorough and honest and instantly, and from the customer service provided we knew this was the company for us. A quote quickly followed and a price agreed.
Despite weather delays Shane kept us continually informed and he and his team were on site working to completion when he said he would be. Additional work was encounters throughout the job and Shane ensured we were aware of this and the additional costs involved. We couldn’t be happier with the finished work, the standard of workmanship is excellent and the customer service throughout was exceptional. Would definitely use again and can highly recommend."
 
 
Team:
Shane and Trevor
 
 
 


Review 5 Mar 2018
Recommended by customer in tn16

 I'm: Male 

51.2651, 0.0778
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 roofs replaced, including some woodwork, plus gutters, fascias and two flat roofs, one with skylight.
 
Cost: £30000
 

"Thank you Shane and team for getting this work done. Polite, professional and managed scaffolders well. Very bad weather conditions throughout, so worst time to do the work, but they kept us warm and dry even when we had no roof on the house during the tail end of a hurricane. Great stuff, thanks guys."
 
 
Team:
Shane Vinney and team
 
 
 


Review 16 Jul 2017
Recommended by customer in DA7
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4741, 0.1388
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a velux window , extending the joist , felting , battening and tiling the hole .
 
Cost: £350
 

"Very happy with the job that has been done, very efficient and punctual , would highly recommend ."
 
 
 
 

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