SSGE

33 Concorde Road
Norwich
Norfolk
NR6 6BJ

52.6591, 1.2883

Home Improvements

Listed under:  Canopies, Conservatories, Fascias, Bargeboards & Soffits, Gutters / Guttering, UPVC Windows & Doors, Windows / Window Fitters
96% recommended   Rating 9.6/10
72 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 72 reviews since 2014
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Highly delighted with the finished product. Exceptional service from salesperson, person who measured up everything, the office staff. Ryan and the team who fitted the windows despite the advise wea...."   more
 
" The job started on time with a helpful crew. Weather conditions extended the expected completion time. Helpful technical ability coped with usual building tolerances to a satisfactory level. Very plea...."   more
 
" Very professional service from start to finish. Windows have been much admired. We will certainly recommend the company to others."   more
 
" Efficient and easy to deal with from start to finish."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 93%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 99%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

attention 2
Brilliant 2
buying 2
certainly 2
clean 5
conditions 2
conservatory 2
decided 2
delighted 3
detail 2
Door 5
Efficient 2
excellent 10
expected 4
extremely 2
fantastic 2
fascia 2
finish 5
finished 3
fitters 2
friendly 2
Gavin 2
Good 10
Great 2
guttering 2
hard 2
Helpful 6
installation 4
installers 2
knowledgeable 2
later 2
mess 2
needed 3
pleased 12
polite 2
product 3
pushy 2
quality 3
Really 3
recommend 3
replacement 3
result 3
satisfied 4
service 6
SSGE 7
team 7
Thank 4
tidy 4
wait 3
windows 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in NR13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
52.6183, 1.4743
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front windows and patio door.
 
Cost: £3500

"Highly delighted with the finished product.
Exceptional service from salesperson, person who measured up everything, the office staff.
Ryan and the team who fitted the windows despite the advise weather conditions,
A massive thank you to everyone.
Could not be more pleased."
 
 
 
 
Team:
Chris James
 
 
 


Review 21 Dec 2017
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6522, 1.4447
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of existing 'plastic' conservatory roof and two sliding patio doors. Replaced with equinox slate roof with roof lights (2) and 2 sets of patio doors.
 
Cost: £16000

"The job started on time with a helpful crew. Weather conditions extended the expected completion time. Helpful technical ability coped with usual building tolerances to a satisfactory level. Very pleased with their attention to detail. "
 
 
 
 
Team:
Nathan Luke
 
 
 


Review 11 Dec 2017
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.8894, 0.7556
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of 9 double glazed windows.
Replacing old units and removing them.
 

"Very professional service from start to finish.
Windows have been much admired.
We will certainly recommend the company to others."
 
 
 
 
Team:
Nathan Luke
 
 
 


Review 11 Dec 2017
Recommended by customer in NR12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7745, 1.5114
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows and front door.
 
Cost: £3600
 
 
Team:
Nathan Luke
 
 
 


Review 7 Dec 2017
Recommended by customer in PE38
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.6093, 0.3765
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Chrai James
 
 
 


Review 7 Dec 2017
Recommended by customer in NR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.6002, 1.1742
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
replacement of : 8 windows - various sizes, 1 front door, 1 stable door.
 
Cost: £7240

"Efficient and easy to deal with from start to finish."
 
 
 
 
Team:
Nath Tony
 
 
 


Review 1 Dec 2017
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.8832, 1.3024
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove old front and back door and fit new.
 
Cost: £2700

"The salesperson was knowledgeable and helpful providing advice where needed. The installation team were punctual, polite and did an excellent job and left the premises in a clean and tidy state. Good service provided all round. "
 
 
 
 
Team:
Nathan Luke
 
 
 


Review 1 Dec 2017
Recommended by customer in NR14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5591, 1.4304
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of single conservatory door.
 
Cost: £450

"The work done was of the highest order."
 
 
 
 
Team:
Chris James
 
 
 


Review 24 Nov 2017
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6062, 1.2928
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of new back door and installation of cat flap.
 
Cost: £660

"Very friendly, very professionally, well prepared for tidy up afterwards.Door is exactly what we wanted.
"
 
 
 
 
Team:
Chris James
 
 
 


Review 6 Oct 2017
Recommended by customer in NR4
52.6126, 1.2668
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front Door and side panels, dining room sliding door.
 
Cost: £3010

"Excellent work."
 
 
 
 
Team:
Nathan Luke
 
 
 

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