5 Star Driveways And Patios Ltd

99a Hatfield Road
St Albans
Hertfordshire
AL1 4JL

51.7522, -0.3210

Home Improvements

Listed under:  Drives / Driveways, Paths Patios & Paving
100% recommended   Rating 9.9/10
18 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 18 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with whole job. All workers very efficient, completed job was excellent. I would highly recommend this firm for similar work."   more
 
" Steven and his team were very efficient and professional. Very tidy, polite and considerate to my neighbours. I was very pleased with the way they transformed our garden. I would be happy to recomme...."   more
 
" I can't compliment steven and his team enough. They were all friendly and professional through out the whole job. They worked hard and tidily the whole week and it was a pleasure to have then at my ...."   more
 
" Dan very please with The work carried out a five star service worker was very friendly and accommodating. I have no hesitation in recommending them to anyone."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 93%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodating 2
competitive 2
definitely 2
efficient 4
equally 2
excellent 3
family 3
friendly 3
friends 3
garden 2
great 3
happy 4
highly 2
initial 2
meeting 2
pleased 6
polite 3
possible 2
professional 4
Quality 3
really 2
recommend 6
recommending 2
result 2
satisfaction 3
star 2
Steven 4
team 6
tidy 3
transformed 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Aug 2017
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Uplift existing drive and relay solved foundation. Relay drive using existing blocks.Jet wash completed drive and existing paths and Patios. Resand complete drive, paths and Patios. Clean site on completion.
 
Cost: £3000

"Very pleased with whole job. All workers very efficient, completed job was excellent. I would highly recommend this firm for similar work."
 
 
 
 
Team:
Steven Donagh
 
 
 


Review 14 Jun 2017
Recommended by customer in HA4
51.5598, -0.3830
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing decking, shed, sleeper flower bed, 1 tree and laying new patio, new flower bed, new shed bate, new turf lawn, new fence.
 
Cost: £4700

"Steven and his team were very efficient and professional.
Very tidy, polite and considerate to my neighbours.
I was very pleased with the way they transformed our garden. I would be happy to recommend them to my friends, family and everyone really."
 
 
 
 
Team:
Steven
 
 
 


Review 22 May 2017
Recommended by customer in WD3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.6383, -0.4944
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace driveway and back passage way.
Crazy paved -block paving.
 
Cost: £3800

"I can't compliment steven and his team enough.
They were all friendly and professional through out the whole job.
They worked hard and tidily the whole week and it was a pleasure to have then at my house.
From my first meeting with steven, he and his team happily listened to and answered all my questions and i felt very comfortable using their experience and expertise to help me make decisions on what would look and work best on my driveway.
A great job for fair price.
I will be recommending them whenever possible."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New Driveways.
 

"Dan very please with The work carried out a five star service worker was very friendly and accommodating. I have no hesitation in recommending them to anyone."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in HA8
51.6065, -0.2874
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Block paving front driveway.
 

"A First class job.
Well done."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in AL5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.8087, -0.3247
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Landscape entire front garden, large shingle driveway, edgings,turfed area and paved paths.
 

"Steven and his team have transformed our front garden. The team are very hard-working, friendly, accommodating and tidy. My partner is very fussy but they worked above and beyond to ensure every aspect of the job was completed to our satisfaction. We are extremely pleased with the end result and would definitely recommend. When a problem occurred, they resolved."
 
 
 
 
 
 


Review 27 Feb 2017
Recommended by customer in WD23
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6495, -0.3795
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New driveway.
 

"Fantastic job. Real 5 star!!
Great team.
Excellent services.
I will definitely call again.
Thank you."
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in NW7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.6153, -0.2520
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small area. Earth, plants etc removed. Layer of screed laid, plastic cover & pebbles.

 

"Work done to our satisfaction.

"
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in WW7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Paving stones laid on the driveway. All the concrete had to be taken up, foundations put down and then paved.
 
Cost: £4500

"We were very happy with the work that was done. The company has been round to our house on a couple of occasions just placed with the work. I have recommend the company to two of my friends, who have equally been very pleased with the completed work.
"
 
 
 
 
 
 


Review 24 Jan 2017
Recommended by customer in HA2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5849, -0.3672
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Wall.
 

"Excellent work 100 % satisfied."
 
 
 
 
 
 

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