M W Roofline

124 Hill Hook Road
Sutton Coldfield
West Midlands
B74 4XA

52.6023, -1.8493

Home Improvements

Listed under:  Conservatories, Double Glazing, Glass / Glazier / Glazing, Roofers / Roofing, Windows / Window Fitters
100% recommended   Rating 9.8/10
11 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 11 reviews since 2017
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We had the Soffits, gutters and facias replaced and four front windows and one rear window replaced. The work was undertaken in two stages. The soffits, gutter and facia team (John and Andrew)were b...."   more
 
" The work to our home was carried out some 17 years ago. Recently a minor fault developed and I contacted MW Roofline who attended within 3 days of my call and rectified the problem. They even cleaned ...."   more
 
" We recently had our rotten wooden Tudor boards, and associated facias replaced with mock tudor boards and the facia completely replaced and re-Sandtex. From the initial quote to the completion of t...."   more
 
" Very professional from the presentation of the quote to the attitude of the lads doing the job. Due to flue only one man did the majority of the work in the horrible January weather, (thanks Andrew)...."   more
 
About Us


Formed in 1999 Mw Roofline is now a well known name in the fascia and soffit business. From the day we started trading we’ve only ever carried out total replacement work (where all the wood is completely removed). We’ve seen so many ‘clad’ companies come and go over the years but we’ve gone from strength to strength.

About half our work comes from recommendation and half from local advertising. If you’ve been directed to this site, we’re hoping its from someone you know who’s used us.

We are pleased to be members of the following associations;

NFRC
Fair Trades
Homepro
TrustMark
Purveyors of Excellence in Roofline and Cladding
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 78%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 80%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
Based 2
certainly 2
completely 2
contacted 2
customer 2
exceptional 2
fault 2
free 2
Good 2
great 2
having 2
Matt 3
MW 5
pleased 2
professional 4
quality 2
quote 2
Recently 2
recommend 4
Roofline 5
service 3
Tudor 2
wood 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 16 Feb 2018
Recommended by customer in B74
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.5941, -1.8528
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Soffits, facias and guttering and of the Front windows
 
Cost: £9000
 

"We had the Soffits, gutters and facias replaced and four front windows and one rear window replaced. The work was undertaken in two stages.
The soffits, gutter and facia team (John and Andrew)were both professional and efficient and were fastidious in cleaning up after themselves. A professional job all around.
Pete the window fitter was friendly efficient and extremely helpful. He helped us fix one of our other windows free of charge and provided useful advice on our Bi-fold doors. Not quite as "tidy" as the soffit and fascia guys but they set exceptionally high standards.
There were a couple of minor niggles during the job. However I always judge a workman by how they react when something is not 100% (issue with scaffolders and one piece of sealant needed re-doing. Matt's team sorted these minor issues without quibble and simply got on with sorting it out. Matt clearly takes a pride in his business and quality is engrained in the service he seeks to deliver. Would thoroughly recommend Matt and his team. Not the cheapest but you get what you pay for."
 
 
Team:
Matt Walker, John Penny, Andrew and Pete
 
 
 


Review 4 Feb 2018
Recommended by customer in B75
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.5767, -1.8227
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of fascia boards, soffits and rainwater goods.

"The work to our home was carried out some 17 years ago. Recently a minor fault developed and I contacted MW Roofline who attended within 3 days of my call and rectified the problem. They even cleaned moss from the gutters and left all clean and tidy; all being done without any charge.
Given how long ago the work was originally done this really is exceptional service."
 
 
 
 


Review 1 Feb 2018
Recommended by customer in WR9

 I'm: Male 

52.2720, -2.1425
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Tudor Boards and associated facing boards, finished with Sandtex
 
Cost: £3250250
 

"We recently had our rotten wooden Tudor boards, and associated facias replaced with mock tudor boards and the facia completely replaced and re-Sandtex.

From the initial quote to the completion of the job we could not fault MW roofline. The work has been carried out to an exceptionally high standard, completed on time, to cost and rotten wood facia found during the teardown replaced at no additional cost.

I would certainly recommend MW roofline"
 
 
Team:
Matt Walker (The proprietor) and John who carried out the work
 
 
 


Review 23 Jan 2018
Recommended by customer in B774
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6069, -1.6491
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of Fascias, soffits and guttering.
 
Cost: £4586
 

"Very professional from the presentation of the quote to the attitude of the lads doing the job.
Due to flue only one man did the majority of the work in the horrible January weather, (thanks Andrew).
The Scaffolders broke a tile but did not tell me. I spotted it and contacted Matt who organised it's immediate replacement.
"
 
 
Team:
Matt, Andrew, John.
 
 
 


Review 13 Dec 2017
Recommended by customer in GU7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.1755, -0.6196
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mock Tudor boards fitted to replace old boards

"Fantastic work carried out by Matt and his team. Could not be happier with the results"
 
 
 
   Business Reply:

Hi Steve, it was a pleasure carrying out the new Tudor work to your house. We hope you and Garey are very pleased. Many thanks Matt and the team.
 


Review 23 May 2017
Recommended by customer in WV13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.5829, -2.0644
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I recently purchased a property which required a full refurbishment including a new roof and conservatory.
 
Cost: £5000
 

"having had several quotations we decided to go with MW Roof-line, this was based on the quality of material offered, a very structured time plan to deliver, install and complete which was adhered to, coupled with exceptional customer service and going the extra mile, we found the work force professional and friendly with exceptional skills they did a great job.

Based on this I would highly recommend MW Roof line 10 out of 10!!"
 
 
Team:
Matthew Walker
 
 
 


Review 2 Apr 2017
Recommended by customer in B47
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3758, -1.8823
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewal of side passageway

"Very professional organisation. I would certainly recommend them."
 
 
Team:
Matthew and two members of his team.
 
 
 


Review 31 Mar 2017
Recommended by customer in B74
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
52.5960, -1.8556
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
MW Roofline supplied and installed new facias, soffits, gutters , windows and new porch including doors to the front and sides of our detached house.
 
Cost: £11500
 

"Matt Walker showed a great deal of customer care and attention in quoting for the work and in advising us of start, completion dates and overseeing the work undertaken. He visited during and as the work was completed to make sure we were completely satisfied. The materials used were first quality and right for a long lasting quality performance.

The MW Roofline installers were on time, polite and carried the work out professionally and considerately with little noise or disruption carefully protecting new and existing finishes as the job progressed.

They went out of their way to ensure that there was a good interface with existing construction and even corrected free of charge some previous work done by others.

The job was not cheap but it is without doubt worth the money having regard for the robust construction, service and guarantees received.

We would without hesitation recommend MW."
 
 
Team:
Matt, John and Andrew
 
 
 


Review 28 Mar 2017
Recommended by customer in RG24
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2924, -1.0558
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Needed our fascia''s and soffits replaced as they were wood and were in need of TLC. Instead of sanding, paint and renovate it made sense to look at the UPVC options.
 
Cost: £1000
 

"I am very pleased with the work they did for us on our fascia's and soffits and will use again. I have recommended their work to friends. MW Roofline are very professional.

Mr Uddin"
 
 
 
 


Review 10 Mar 2017
Recommended by customer in B26
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.4633, -1.8062
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had MW Roofline replace all the Fascias in our 4 bed detached in Solihull, they took all the old wood off and used thick fascia products.

"The workmanship was excellent and came with a 30 year warranty. We also had it insured for 10 years from the Fair Trades. 5 stars."
 
 
 
 


Review 25 Jan 2017
Recommended by customer in B74

 I'm: Male 

52.5879, -1.8422
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttering fascias and cladding
 
Cost: £3950
 

"We had 3 quotes, they were the most expensive but they said it would take a week to fit the other companies said 3 days. They did what they said and removed all the wood and they found further rot that they did free of charge, overall very pleased. Good firm"
 
 
Team:
John and Keith
 
 
 

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