People Plan HR

13 Fulmodeston Road, Stibbard
Fakenham
Norfolk
NR21 0LT

52.8173, 0.9401

HR Support for Businesses

Listed under:  HR Support
100% recommended   Rating 9.5/10
6 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 6 reviews since 2017
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the products or services was as expected and agreed

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Sue has been a pleasure to work with, ever professional and a font of knowledge. She is very approachable and explains what she is going to do and when. She is excellent and providing on-going updates...."   more
 
" From our first contact the service provided has been excellant. We have worked with People Plan on a regular basis since 2012. Pricing and service is explained clearly and delivered in the agreed ti...."   more
 
" US2U Consulting and our clients have always had great service. Everything is always very clear and Sue always plans well to make sure that everything is delivered smoothly in line with the time and bu...."   more
 
" We have been working with Sue as our HR Consultant for over 3 years now and her service and support has been impeccable throughout that time. We are a relatively small charitable business with a d...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
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Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Advice 3
agreed 2
business 2
delivered 2
expertise 2
great 2
knowledge 2
People 2
Plan 2
professional 3
progress 2
recommend 2
service 5
services 2
strategy 2
Sue 4
support 3
training 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 13 Jun 2017
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6227, 1.2198
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A review of the HR system and made recommendations for improvement. Provide bespoke template contracts of employment and assisted with the roll out of new contracts. Conducted a review of employee handbook and provided new policies and procedures based on company requirements. Developed a new performance appraisal system. Provided day to day HR cover for maternity leave. Continues to provide on-going HR support and advise.

"Sue has been a pleasure to work with, ever professional and a font of knowledge. She is very approachable and explains what she is going to do and when. She is excellent and providing on-going updates to show progress against actions. She listened to the needs of the company and the employees and provided the right level of documentation required. Sue has also been great for providing training and support to managers."
 
 
Team:
Sue Buck
 
 
 


Review 28 Apr 2017
Recommended by customer in NR28
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.8293, 1.3829
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
HR services, both ongoing support and project work
 
Cost: £350
 

"From our first contact the service provided has been excellant. We have worked with People Plan on a regular basis since 2012. Pricing and service is explained clearly and delivered in the agreed timescales. The depth of knowledge and experience has helped us progress as a business, and we look forward to continuing this relationship in the future."
 
 
Team:
Sue Buck
 
 
 


Review 30 Mar 2017
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6439, 1.4050
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sue from People Plan has provided an excellent HR Service for our clients during the last few years. This has included the provision of employment policies and procedures, plans for managing change legally and advice to manage difficult people situations appropriately. Each contract has been negotiated individually.

"US2U Consulting and our clients have always had great service. Everything is always very clear and Sue always plans well to make sure that everything is delivered smoothly in line with the time and budget agreed."
 
 
Team:
Sue is an excellent person to work with.
 
 
 


Review 28 Mar 2017
Recommended by customer in NR4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6224, 1.2414
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sue provides a comprehensive HR Support Service for us. Her work with us includes (but is not limited to) support on: - HR Policy: in writing, amending and implementing - Training and Staff Development: in ideas, delivery and strategy - HR Strategy: in developing, writing and implementation - General HR Advice: Sue is always available via email or phone - HR Case Work: particularly around grievance, stress risk assessment, disciplinary and capability

"We have been working with Sue as our HR Consultant for over 3 years now and her service and support has been impeccable throughout that time.

We are a relatively small charitable business with a diverse and complicated team. We have limited in house HR expertise or support but have some in house HR administration which supports the organisation.

Sue provides a comprehensive HR Support Service for us.

Her work with us includes (but is not limited to) support on:
- HR Policy: in writing, amending and implementing
- Training and Staff Development: in ideas, delivery and strategy
- HR Strategy: in developing, writing and implementation
- General HR Advice: Sue is always available via email or phone
- HR Case Work: particularly around grievance, stress risk assessment, disciplinary and capability

Sue is always willing and wanting to understand more about what our business is about and seeking ways for us to improve. Sue is always available for advice and nothing is too much trouble for her.

We would thoroughly recommend Sue's services to others seeking HR Support.

"
 
 
Team:
Sue Buck Williams
 
 
 


Review 23 Mar 2017
Recommended by customer in NR1

 I'm: Male 

 I have known this business: 1 - 5 years 
52.6234, 1.2897
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
People Plan have assisted us in the following areas over the last 4-5 years: Benchmarking Equal Pay Review Revision of Salary Scales Supporting a restructure and consultation process Disciplinary investigation and report

"People Plan provided a really helpful professional service in areas where we either did not have the expertise or the capacity to carry out the work needed."
 
 
Team:
Sue Buck
 
 
 


Review 12 Mar 2017
Recommended by customer in NR10

 I'm: Male 

52.7627, 1.1107
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sue Buck offers us a consultancy service for HR. I see her as our "HR Director in the cupboard". As well as being on call for urgent HR advice, Sue has also helped us create a HR action plan for the year to ensure we are continuously improving our employee experience, as well as keeping up to date with legislation.

"Sue is brilliant. She is personable, professional and understands us as a company and how we want operate. She gives good HR advice within the context of our values. i would highly recommend her services."
 
 
Team:
Sue Buck
 
 
 

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