Eco Insulate Ltd

Unit 1 Laverockhall Farm Road
Lockerbie
Dumfries & Galloway
DG11 1RE

55.1326, -3.4530

Insulation

Listed under:  Cavity Insulation
98% recommended   Rating 9.6/10
40 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 40 reviews since 2015
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work was carried out very efficiently. Guy's very nice. Firm very good to deal with. The only downside is having to fill in lots of holes!! "   more
 
" Quote was honoured several months after initial quotation. Colin was knowledgeable on his product and was able to answer any questions I had. Both installers Colin and Derek were knowledgeable ...."   more
 
" Should have been done years ago!"   more
 
" So for the most benefit from the amount spent I can remember! Very pleasant team."   more
 
About Us


eco Insulate Ltd is a specialist spray foam insulation contractor based in Dumfries & Galloway and is one of Scotland’s longest established companies in the industry. We are often able to treat properties where conventional insulation methods prove ineffective or impractical. Foam treatments are suitable for Retrofit and New build projects including:
• Timber frame kit construction
• Cavity wall insulation
• Traditionally built stone, lath and plaster walls
• Roofs and lofts
• Dormer windows and coombed ceilings
• Under floors
• Agricultural buildings
• Marine applications.

Our services include:
• Initial advice
• Costings
• Installation by both spraying and injection
• Working with Private customers, Public sector clients and Commercial organisations.

A BASF Foam Master Approved Contractor, we install a full range of environmentally friendly foam materials. We support Energy Action Scotland and are a proud member of the British Urethane Foam Contractors Association
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 98%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 50%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
clean 2
Derek 2
efficiently 2
good 5
Great 2
happy 2
hard 2
installation 2
nice 2
pleasant 2
polite 3
proceed 2
product 3
professional 3
Quick 2
recommend 4
team 4
tidy 3
Workers 2
working 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 28 Apr 2017
Recommended by customer in NE38
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.8939, -1.5026
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Closed cell spray flat roof installation to a depth of 50 mm.
 
Cost: £3787
 
 
Team:
Gordon Derek Colin
 
 
 


Review 19 Apr 2017
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8405, -3.9668
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Spray foam injected cavity wall installation. Cavity depth 70 mm.
 
Cost: £4690
 
 
Team:
Colin Derek Gordon
 
 
 


Review 29 Mar 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.9002, -3.6073
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sprite foam will injection to varying depths.
 
Cost: £1223
 
 
Team:
Gordon Derek Colin
 
 
 


Review 23 Mar 2017
Recommended by customer in DG7
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.9593, -3.9611
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Spray foam roof and injected wall insulation.
 
Cost: £2493
 
 
Team:
Colin Derek Gordon
 
 
 


Review 22 Mar 2017
No Recommendation by customer in DG11
55.1308, -3.4422
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drill and inject lath and plaster walls with BASF Elastofor open cell breathable foam.
 
Cost: £1016

"Work was carried out very efficiently. Guy's very nice. Firm very good to deal with.

The only downside is having to fill in lots of holes!!
"
 
 
 
 
Team:
Gordon Colin Derek
 
 
 


Review 8 Feb 2017
Recommended by customer in AB11
57.1373, -2.1028
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drill and inject coombed and flat ceilings at rear
of property with Elastopor open cell foam.
 
Cost: £2084

"Quote was honoured several months after initial quotation. Colin was knowledgeable on his product
and was able to answer any questions I had.

Both installers Colin and Derek were knowledgeable
and professional and happy to give me a demonstration of how the product worked. House was left clean and tidy, work was done in a timely
and professional manner, good job all around. "
 
 
 
 
Team:
Colin Gordon Derek
 
 
 


Review 3 Feb 2017
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.2492, -3.7256
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Drill and inject lath and plaster walls with elastomer open cell foam insulation.
 
Cost: £2295
 
 
Team:
Colin Derek Gordon
 
 
 


Review 19 Jan 2017
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.1154, -3.3661
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Injection of open cell foam and walls and coombed ceiling.
 
Cost: £1470

"Should have been done years ago!"
 
 
 
 
Team:
Bryan Gordon Derek
 
 
 


Review 7 Dec 2016
Recommended by customer in EH22
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.8899, -3.0751
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Spraying foam insulation onto underside of roof decking in proposed orangery to a depth of 275 mm.
 
Cost: £1087
 
 
Team:
Gordon Bryon Derek
 
 
 


Review 29 Nov 2016
Recommended by customer in DQ11
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Injectable open cell breathable room insulation treatment to drawing room walls and floored loft areas.
 
Cost: £1470
 
 
Team:
Gordon Colin Derek
 
 
 

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