Etoma Joinery

24 Lime Road, Broadmeadow Industrial Estate
Dumbarton
West Dunbartonshire
G82 2RP

55.9480, -4.5708

Joiner

Listed under:  Builders - Extensions, Joiners, UPVC Windows & Doors
100% recommended   Rating 9.7/10
8 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 8 reviews since 2016
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.5/10 Tidy Rating 9.5
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Tom & John couldn't be more helpful and conscientious."   more
 
" Well run job from start to finish. Any minor problems overcome without any fuss. Would not hesitate to use again in the future."   more
 
" We were very satisfied with the standard of work and the finish was of a high standard. They kept us informed of each stage of the development and any complications as they arose which were swiftly d...."   more
 
" Delighted with the workmanship,attention to detail,knowledge about materials,planning architecture.A really good mix of workmen that knew exactly what was required at each stage of the work we asked t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
Etoma 3
finish 2
future 3
helpful 3
managed 2
minor 2
recommend 2
recommended 2
stage 2
swiftly 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Mar 2017
Recommended by customer in G84
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.0085, -4.7419
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Building an _____ extension, installing new kitchen. Utility area and patio.
 
Cost: £82166

"Tom & John couldn't be more helpful and conscientious."
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in G84
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.9989, -4.7051
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Single storey rear extension, reconfigure existing internal walls.
 
Cost: £21650

"Well run job from start to finish. Any minor problems overcome without any fuss. Would not hesitate to use again in the future."
 
 
 
 
Team:
Jon Tom
 
 
 


Review 28 Mar 2016
Recommended by customer in G84
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.0086, -4.7515
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The company built our extension and installed the kitchen
 
Cost: £33000
 

"We were very satisfied with the standard of work and the finish was of a high standard. They kept us informed of each stage of the development and any complications as they arose which were swiftly dealt with. We also had them back to install a loft ladder which was done quickly and at a very competitive price."
 
 

extension

extension

extension
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tom and Jon
 
 
 


Review 27 Mar 2016
Recommended by customer in G83
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.9842, -4.5685
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension and fitting kitchen

"Delighted with the workmanship,attention to detail,knowledge about materials,planning architecture.A really good mix of workmen that knew exactly what was required at each stage of the work we asked them to do, they fulfilled their contract and went the extra mile on numerous occasions throughout the time they were with us,highly recommend to anyone considering anything needing done,"
 
 

extension

extension

extension
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Tommy,John,barteg
 
 
 


Review 22 Mar 2016
Recommended by customer in G84
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.0170, -4.7336
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting external new windows, doors and soffits. Various internal small works including oak flooring and doors.

"Professional and exemplary work from Tom and Jon with an eye for detail and a willingness to point a clueless customer in the right direction when needed with humour and diplomacy! Highly recommend this company to all and hope to use their skills again in the future."
 
 
 
 


Review 22 Mar 2016
Recommended by customer in G43
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
55.8197, -4.2694
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of existing conservatory, construction of new extension and back porch area. This also included remodelling the dining room and kitchen into an open plan dining kitchen / living space (with new window put in the side of the house) and utility room and WC.

"We employed Etoma to build an extension for us and we have been very happy with the level of service they provided and the end product that they constructed. The team were always very helpful and considerate, explained what work was being undertaken and took great care in the work that they and their subcontractors were doing. As we were completely remodelling the back of our house we expected to be without a lot of kitchen facilities while some stages of the work were being completed but instead the team relocated and temporarily plumbed in our kitchen sink, washing machine and cooker so we were never left without facilities, which was hugely helpful. The building work took a little longer than was originally planned, but despite this the original cost that we had agreed upon was never increased. Etoma managed the whole project, including joiners, builders, plasterers, electricians and plumbers and the process was very smooth and efficient. We had never used the company before (they were recommended by a colleague of our architect) but we would certainly use them again."
 
 
Team:
Tom, Jon and Bartek
 
 
 


Review 21 Mar 2016
Recommended by customer in G84
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9885, -4.8055
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Major Work in joinery for a new self build 4 bed house
 
Cost: £7000
 

"A very approachable and helpful firm. The work was completed promptly within budget and indeed exceeded that which was agreed.
Follow up contact was made and any minor snagging was swiftly dealt with.
I shall use Etoma again this year for future projects this year"
 
 
Team:
Many thanks to Jon and Tommy
 
 
 


Review 20 Mar 2016
Recommended by customer in G847
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.9972, -4.6942
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small works, finishing joinery, building subdivision of traditional stone building.
 
Cost: £1400
 

"I was recommended Etoma in the first instance through other related trade contacts whom I trust and value their opinion.
Tommy at Etoma proved to be above reproach in terms of professionality, discretion and quality. We have a young family whose safety is always prime consideration when undertaking works and, an old traditional stone house whose integrity we are keen to preserve.
Etoma managed to deliver all they said they would plus, totally stress free.
"
 
 
 
 

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