Alba Joiners LTD

Unit 5 Barlow Park, West Pitkerro Industrial Estate
Dundee

DD5 3UB

56.4849, -2.8905

Joiner

Listed under:  Double Glazing, Joiners, UPVC Windows & Doors, Windows / Window Fitters
93% recommended   Rating 9/10
14 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9 /10 Overall Rating 9.0/10
Based on 14 reviews since 2016
 
 
 
Quality 9.2/10 Quality Rating 9.2
The quality of the work was as expected and agreed

 
Tidy 8.8/10 Tidy Rating 8.8
There was little disruption and the site was left clear and tidy

 
Service 8.9/10 Service Rating 8.9
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" It was a very rushed job, not on the day promised. The general feeling was, they were desperate to get the money and get away. They promised to return to finish off the nail holes on the cills b...."   more
 
" Very competitive rates. Good friendly local service."   more
 
" Work carried out in phases at my request. Proceeded after checking satisfaction with first job. Completed satisfied in terms of all quality and attention. Good customer relations established by all st...."   more
 
" First class customer service, attention to detail and aftercare. Will certainly use Alba Joiners again."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 86%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 86%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 85%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alba 2
attention 2
clean 2
customer 2
Extremely 2
friendly 2
Good 2
installation 2
Joiners 2
quality 2
satisfied 3
service 2
windows 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 5 Jan 2018
Not Recommended by customer in PH8
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5686, -3.5881
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 1/10
There was little disruption and the site was left clear and tidy
Service 2/10
The team was friendly, helpful, considerate and professional
Value 3/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
6 Replacement windows of various sizes.
 
Cost: £4047

"It was a very rushed job, not on the day promised.

The general feeling was, they were desperate to get the money and get away.

They promised to return to finish off the nail holes on the cills but did not.

The sawdust was not swept up, the furniture which had been moved was not replaced although they know I was elderly and living alone. The curtain hook was not replaced and I couldn't reach it unaided.

Alba was recommended to me so i had expected a better service."
 
 
 
 
 
 


Review 16 Nov 2017
Recommended by customer in G61
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.9221, -4.3445
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of front door for at flat in Broughty Ferry.
 
Cost: £1158
 
 
 
 


Review 2 May 2017
Recommended by customer in DD5
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.4747, -2.8841
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Doors, windows and cladding replacement.
 
Cost: £11000

"Very competitive rates. Good friendly local service."
 
 
 
 
 
 


Review 31 Jan 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.474712, -2.867157
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st job : Fitted new double glazed back door.
2nd job : Fitting windows x2 double glazed kitchen.
3rd job : New front DG. door plus and external facing and guttering-work outside.
 
Cost: £4500

"Work carried out in phases at my request. Proceeded after checking satisfaction with first job. Completed satisfied in terms of all quality and attention. Good customer relations established by all staff and director. Would not hesitate in giving them or potential customers my recommendation. "
 
 
 
 
 
 


Review 16 Jan 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4745, -2.9075
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement windows throughout.
Installed new kitchen.
Installed patio doors and French doors.
Wall removed (2 rooms into 1)(Incl. plastering, electrical work etc)
 
Cost: £28000

"First class customer service, attention to detail and aftercare.
Will certainly use Alba Joiners again."
 
 
 
 
 
 


Review 9 Jan 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4740, -2.8789
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Removal and replacement of front, back doors.
 
Cost: £2679
 
 
Team:
Chris Mike Dean
 
 
 


Review 9 Jan 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4564, -2.9992
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 7/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting 6 double glazed windows.
 

"Alba Joiners were very personable and friendly and completed work to a high standard. However, there are a few minor issues with the windows and it can be difficult to chase up Alba Joiners to resolve these issues."
 
 
 
 
Team:
James Dean
 
 
   Business Reply:

We have since updated our telephone system to one with an answering service, we have also ensured all customers receive the Directors personal mobile numbers should they need them. As well as this we send out an After Sales Care pack once the job is completed which has a designated number for our installations manager, so you can call him direct with any issues or queries. Furthermore you can contact us any time via our email address as well as through the website. We are constantly improving our services through customer feedback to ensure we are providing the best service possible for our customers.
 


Review 8 Nov 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4844, -2.8352
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of windows & Door.
 
Cost: £3600

"Extremely satisfied with all aspects of the installation. Workmen were clean, tidy and all extremely efficient."
 
 
 
 
Team:
Mike Dean Chris James
 
 
 


Review 6 Nov 2016
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4975, -2.8997
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Double glazing installation.
 
 
 
 
 


Review 6 Nov 2016
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4682, -2.9994
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Patio door and front door.
 
Cost: £2500

"Was only given a verbal guarantee of 10 years on the doors."
 
 
 
 
 
   Business Reply:

A written 10 year guarantee was sent out via post, the company was unaware that customer had not received the guarantee and have re-posted it.
 

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