Elphinstone Joinery

3 Paddock Drive
Linlithgow

EH49 7LY

55.9905, -3.5372

Joiner

Listed under:  Joiners
100% recommended   Rating 9.6/10
6 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 6 reviews since 2016
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was carried out to my satisfaction and I had both joiners to be pleasant and efficient. "   more
 
" Neil was very helpful,thorough and a first class worker.He fitted us into his schedule and completed the work two days after me contacting him.I will use his firm in future.5 Stars!! "   more
 
" Excellent job done. Left job clean and tidy. Arrived on time and gave an approx time scale. No hidden costs."   more
 
" Well pleased with all aspects of this job. Thought that attention, courtesy and care were a thing of the past. Full marks all round!"   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

clean 2
efficient 2
Excellent 2
approx 1
Arrived 1
aspects 1
attention 1
care 1
class 1
cleaned 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 4 May 2016
Recommended by customer in EN7
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.7091, -0.0965
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of damage to main door and minor work in my kitchen.
 

"The work was carried out to my satisfaction and I had both joiners to be pleasant and efficient. "
 
 
 
 
Team:
Neil Cameron
 
 
 


Review 14 Apr 2016
Recommended by customer in EH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.9438, -3.2567
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying laminate flooring.
 
Cost: £150

"Neil was very helpful,thorough and a first class worker.He fitted us into his schedule and completed the work two days after me contacting him.I will use his firm in future.5 Stars!! "
 
 
 
 
Team:
Neil E
 
 
 


Review 8 Apr 2016
Recommended by customer in EH30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9817, -3.3870
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prepare floor with hardboard and lay laminate flooring and replace new skirting.
 
Cost: £600

"Excellent job done. Left job clean and tidy. Arrived on time and gave an approx time scale. No hidden costs."
 
 
 
 
Team:
Neil
 
 
 


Review 2 Apr 2016
Recommended by customer in EH4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.9560, -3.3001
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of garden fencing.
 
Cost: £365

"Well pleased with all aspects of this job.

Thought that attention, courtesy and care were a thing of the past. Full marks all round!"
 
 
 
 
Team:
Neil Cameron
 
 
 


Review 24 Mar 2016
Recommended by customer in EH12
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.9396, -3.2946
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Making and installing shelving 2 cupboards. Adapting and fitting 2 doors.
 
Cost: £350

"Excellent work. Very good quality. Reliable, good at communicating regarding the work and arrangements for doing it. Very clean, cleared up whole roof after the work."
 
 
 
 
Team:
Neil Elphinstone Cameron L
 
 
 


Review 22 Feb 2016
Recommended by customer in EH13
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.9065, -3.2221
 
 
Satisfaction Ratings
 
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit 2 worktops gas hob, electric oven and sink.
 
Cost: £630

"The workers were timeous and efficient. Laid down cloths and covers and cleaned up after the jobs were done."
 
 
 
 
Team:
neil e cameron l
 
 
 

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