Colin Ross Joinery

4 Aspen Crescent
Lochvale
Dumfries and Galloway
DG1 4QF

55.0619, -3.5915

Joiner

Listed under:  Joiners
100% recommended   Rating 9.8/10
12 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 12 reviews since 2017
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very helpful and professional. "   more
 
" A great job with lots of attention to detail. high quality work. Went the extra mile by replacing front step as well. "   more
 
" Colin was tremendous from day 1 when he came to look at the job. He is reliable hard working experienced, skilled, clean and tidy polite and conscientious. He (and Gareth Black - Plumber) both did a f...."   more
 
" Very good job. Care taken and attention to detail. Very good quality work throughout. Very good customer service."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 2
attention 3
clean 2
Colin 4
customer 2
detail 3
Excellent 2
friends 2
happy 2
hard 2
helpful 2
highly 2
mess 2
quality 2
recommend 3
standard 3
taken 2
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2019
Recommended by customer in DG11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0949, -3.4184
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extension.
 

"Very helpful and professional. "
 
 
 
 
 
 


Review 19 Nov 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0577, -3.5807
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing front door and side panel, and inserting a new step outside front door.
 

"A great job with lots of attention to detail. high quality work. Went the extra mile by replacing front step as well. "
 
 
 
 
 
 


Review 19 Nov 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.0577, -3.5807
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 3 Aug 2018
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0817, -3.5976
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of old, existing kitchen units, worktops and sink and installation of new, replacement units, worktops and sink, and shelving of cupboard.
 

"Colin was tremendous from day 1 when he came to look at the job. He is reliable hard working experienced, skilled, clean and tidy polite and conscientious. He (and Gareth Black - Plumber) both did a fabulous job from start to finish, and I really cannot fault any aspect of their work. They arrive when they say they will, are incredibly industrious, and leave absolutely no mess. They make everything stress free. Absolutely first class, and it would be impossible to be any better than they already are. Thank you very much to Colin and Gareth. "
 
 
 
 
Team:
Colin Gareth
 
 
 


Review 18 Apr 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0577, -3.5807
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacing a bathroom and installing a second bathroom.
 

"Very good job.
Care taken and attention to detail.
Very good quality work throughout.
Very good customer service."
 
 
 
 
Team:
Colin Ross
 
 
 


Review 12 Apr 2018
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0746, -3.6389
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 fitted wardrobes.
Shelving in 2 cupboards.
New shower.
 

"Work completed to a very high standard, friendly, punctual and very tidy. "
 
 
 
 
 
 


Review 12 Mar 2018
Recommended by customer in DG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.1304, -3.5669
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Conservatory to sun room conversion.
 
Cost: £16720

"All works completed to a high standard.
All works areas left tidy at the end of every day.
At all times happy to discuss progress and make changes to final design."
 
 
 
 
 
 


Review 29 Jan 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.0906, -3.6571
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting new covering on walls in bathroom in preparation for work in shower and basin.
 
 
 
Team:
Colin Ross
 
 
 


Review 22 Jan 2018
Recommended by customer in DG2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.0526, -3.6398
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of internal doors.
 

"Colin Ross Joinery completed the work required in a profession manner.The workmanship and attention to detail was excellent would highly recommend to friends and others."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0628, -3.5716
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New bathroom fitted. WC built in units July 17. Alterations to kitchen inc new hob and ovens Dec 17.
 
Cost: £8871

"Excellent work everything done to a very high standard.

Could no be more helpful. Discussed all options for work to be done to make sure customer is happy with the result.

Would highly recommend Colin and all the team. "
 
 
 
 
Team:
Kate Allister Mckinnell
 
 
 


Review 21 Dec 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.0574, -3.5696
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New windows throughout house and new back door.
 
Cost: £2900

"Colin was always on time, I left him with a key as he was trustworthy and worked very hard in all weathers!
I am extremely pleased by my windows. He was a very tidy, clean worker and you could hardly tell he had taken out windows. I would certainly recommend him to my friends. His prices were almost the same as others but I had a recommendation from another friend who was pleased by his work."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.0703, -3.5984
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renewed all doors (8) and door frames in wall, also all woodwork round doors and skirtings.
 

"He came when we said he would. Work has completed on time. No mess."
 
 
 
 
 
 

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