Rosewood Home Improvements

5 Ralston Mount, Broughty Ferry
Dundee
Angus
DD5 1NN

56.4698, -2.9086

Kitchens & Bedrooms

Listed under:  Bathrooms / Bathroom Fitters / Bathroom Installers, Bedrooms / Bedroom Fitters, Kitchens / Kitchen Fitters / Kitchen Installers
97% recommended   Rating 9.8/10
34 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 34 reviews since 2012
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Cannot find fault in any part of the process. Service was fantastic and the finished work looks amazing. I would highly recommend this company."   more
 
" A high standard of customer service and the quality of workmanship were apparent throughout every stage of my bathroom and cloakroom renovations. I received an excellent service right from the first...."   more
 
" Delighted with results got great advice from them and explained everything from start to finish, we were absolutely delighted with result, very dependable and would recommend this company to any of my...."   more
 
" Excellent job. First rate workmanship. Very happy with all aspects of the job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 97%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 90%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 4
amazing 2
bathroom 3
choosing 3
class 4
customer 2
decision 2
delighted 6
design 3
ensure 2
excellent 5
exceptional 2
extremely 2
fantastic 2
fault 2
finish 4
finished 2
friendly 2
friends 3
good 2
great 2
happy 5
help 3
Helpful 4
highly 3
Improvements 5
informed 2
Kevin 3
Lesley 2
looks 2
planning 3
pleased 5
professional 3
project 2
quality 2
questions 2
really 3
received 3
recommend 6
recommended 2
result 2
Rosewood 6
satisfied 7
scheme 2
Service 7
shows 2
stage 2
standard 3
tiles 3
workmanship 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Jan 2018
Recommended by customer in DD5
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.4889, -2.8167
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full vip out and refit of kitchen and bathroom.
 
Cost: £8850

"Cannot find fault in any part of the process.
Service was fantastic and the finished work looks amazing.
I would highly recommend this company."
 
 
 
 
Team:
Lesley Kevin
 
 
 


Review 1 Nov 2016
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4840, -2.8489
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Took out old bathroom and cloakroom. Installed new bathroom and cloakroom.
 
Cost: £6250

"A high standard of customer service and the quality of workmanship were apparent throughout every stage of my bathroom and cloakroom renovations.
I received an excellent service right from the first telephone call and both Kevin and Lesley were always happy to help me with any questions and requests throughout the job.
I'm delighted with the high standard of work that was carried out and the transformation of my bathroom from one that was tired, old, and dreary looking, into one that looks fantastic is amazing. In particular, I am really pleased with both the design and the colour co-ordination of the tiles and cupboards and I would go as far to say that my bathroom looks better than anything on display in the big bathroom store showrooms. My bathroom speaks volumes for the professionalism of Rosewood Home Improvements and it shows that Kevin and Lesley work well as a team."
 
 
 
 
Team:
Kevin Lesley
 
 
 


Review 27 May 2016
Recommended by customer in DD3
56.4780, -2.9724
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Total Bathroom refurbish.
 
Cost: £8500

"Delighted with results got great advice from them and explained everything from start to finish, we were absolutely delighted with result, very dependable and would recommend this company to any of my friends. "
 
 
 
 
 
 


Review 17 May 2016
Recommended by customer in DD3
56.4780, -2.9822
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted kitchen.
 

"Excellent job. First rate workmanship. Very happy with all aspects of the job."
 
 
 
 
 
 


Review 30 Mar 2016
Recommended by customer in DD5
56.4807, -2.8527
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
En-suite in bedroom.
 
Cost: £6200

"A brilliant and well organised job from start to finish. I would highly recommend Rosewood Home Improvements."
 
 
 
 
 
 


Review 5 Feb 2016
Recommended by customer in DD2
56.4690, -3.0074
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
En-suite shower room modular units in lounge.
 
Cost: £4500

"I have used this company for over 15 years. Excellent service again, I would highly recommend them."
 
 
 
 
 
 


Review 8 May 2015
Recommended by customer in DD5
56.4726, -2.8446
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting wardrobes and units in two bedrooms
 
Cost: £4700

"All work done as planned and on time."
 
 
 
 
 
 


Review 27 Apr 2015
Recommended by customer in DD2
56.4893, -3.0679
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced kitchen gutted old one dug extraction to central island. Supplied and fitted all units, appliances, granite worktops, sinks taps glass tops tilled floor etc.
 
Cost: £45000

"Very professional, from advice on products and finishes. They worked cleanly and even worked over the weekend to get job finished. Nothing was too much trouble. They did ask lots of questions to ensure result was exceeding my expectations."
 
 
 
 
 
 


Review 24 Apr 2015
Recommended by customer in DD5
56.4689, -2.8738
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete new bedroom, en-suite.
 
Cost: £655

"I was very satisfied with everything. Would have no hesitation in recommending them to anyone."
 
 
 
 
 
 


Review 13 Apr 2015
Not Recommended by customer in DD7
56.4958, -2.7373
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Install new bathroom and rewire bathroom to install spotlights.

"[Referenceline moderator comment]

An extremely negative review - with zero ratings - was received in August 2013 relating to this work and the customer withheld the disputed amount. The matter went to Court and on 2 February 2015 the Sheriff Ordered that the consigned sum (the disputed amount) be paid to Rosewood Home Improvements.

Referenceline withheld this review from publication pending the Court's decision and both parties have submitted lengthy comments which would overwhelm the space available on a review site.

We are therefore taking the exceptional steps of: Publicising the fact that the dispute took place, as our independent role requires; Summarising the events, for clarity; Excluding the ratings from the total for this business, since the Court's decision was in their favour.

In our opinion, this is the most helpful and neutral way to help consumers make an informed choice about this business. The scheme operator, Dundee City Council Trading Standards service, is satisfied that Rosewood Home Improvements has acted properly in this dispute and is happy to retain the business in the Trusted Trader scheme."
 
 
 
 

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