Living Solutions (Scotland)

Unit 31, Thistle Industrial Estate
Cowdenbeath
Fife
KY4 8LP

56.1090, -3.3355

Landscape gardener & Design

Listed under:  Gardeners / Gardening / Garden Maintenance, Tree Care / Tree Surgeons
100% recommended   Rating 9.7/10
7 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 7 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Work was done well, site and all areas where tree was removed and dealt with left very tidy. Very pleased and would use again."   more
 
" The team was very keen to please and enthusiastic completing their work in a very professional manner throughout their time here were very unobtrusive and co-operative. Every effort was made to tidy u...."   more
 
" I was pleased with them all the way through. Both tires they were due to give hesitate and to do the work they arrived when they had said they would. All the workers were pleasant and friendly. Over...."   more
 
" The work was carried out in a competent manner, and the off cuts were removed, leaving the area clean and tidy. I would have no qualms about having the firm to do further work for me."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 86%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

manner 2
pleased 3
removed 2
tidy 3
administration 1
apparently 1
arrived 1
Better 1
clean 1
competent 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Apr 2018
Recommended by customer in KY12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.0765, -3.4555
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree removed, site cleared, stump treated.
 
Cost: £400

"Work was done well, site and all areas where tree was removed and dealt with left very tidy.
Very pleased and would use again."
 
 
 
 
Team:
Robbie Paul
 
 
 


Review 20 Oct 2017
Recommended by customer in KY13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.2066, -3.4608
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Dressing large mature tress-removing branches and tidying foliage.
 

"The team was very keen to please and enthusiastic completing their work in a very professional manner throughout their time here were very unobtrusive and co-operative. Every effort was made to tidy up and leave little debris behind.
A delayed start of timing was apparently due to administration error.
Better than excepted."
 
 
 
 
Team:
Reece Mcallister Robbie Gordon
 
 
 


Review 30 Aug 2017
Recommended by customer in KY4
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1545, -3.3591
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Reece Mcallister Robbie Gordon
 
 
 


Review 9 Jun 2017
Recommended by customer in KY13
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2139, -3.4273
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To crown and reduce conifer hedge.
 
Cost: £420

"I was pleased with them all the way through. Both tires they were due to give hesitate and to do the work they arrived when they had said they would. All the workers were pleasant and friendly.
Overall I was delighted them, discussed what they were going to do and involved me in decisions."
 
 
 
 
Team:
Reece Mcallister Andrew Dicksn
 
 
 


Review 1 Jun 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.1901, -3.1635
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Prune acer tree in garden
 
Cost: £96

"The work was carried out in a competent manner, and the off cuts were removed, leaving the area clean and tidy.
I would have no qualms about having the firm to do further work for me."
 
 
 
 
Team:
Reece Mcallister Andrew Dicksn
 
 
 


Review 26 May 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.1901, -3.1635
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree pruning.
 

"Work done very well."
 
 
 
 
Team:
Reece Graham
 
 
 


Review 26 May 2017
Recommended by customer in KY7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1901, -3.1635
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The cutting and trimming.
 

"Costs were extremely reasonable! I was very pleased with all the work done for me. I would have no hesitation in recommending then to my friends. "
 
 
 
 
Team:
Reece Andrew
 
 
 

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