Earthstone Landscapes

1 Four Turnings Cottages, Preston Road
Canterbury
Kent
CT3 1EU

51.2866, 1.2242

Landscaping

Listed under:  Drives / Driveways, Fencing Contractors, Landscapers / Landscaping, Paths Patios & Paving
100% recommended   Rating 9.8/10
7 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 7 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We are not very good gardners. Earthstone maintain our garden once a month and it has made a huge difference. Their staff are friendly, knowledgeable and professional. We always feel included in de...."   more
 
" Earthstone was recommended to my wife and I by the architect who had worked for us doing an extension to our house. It proved a very good recommendation. We were impressed with Earthstone from start t...."   more
 
" Alison overseas all work & is RHS qualified so we know our garden is in safe hands. Work is carried out by knowledgeable staff who are efficient & tidy up afterwards. Recently they reshaped our lar...."   more
 
" I am 79 years old and was recommended to Earthstone Landscapes (at that time Alison Coxhead) over 5 years ago following prolonged dissatisfaction with my then current garden contractor. I was immedia...."   more
 
About Us


Our experienced team have been designing, creating, constructing and maintaining gardens and grounds, to a high standard throughout Kent, for over 20 years.

We offer a full range of landscape and garden services including, consultations, garden design, hard and soft landscaping and grounds maintenance.

We cater for private individuals, local government, schools and commercial clients. With our help your garden or green space can become the beautiful, functional living area you have always imagined.

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alison 4
Alisons 2
Coxhead 2
Earthstone 6
friendly 2
garden 7
good 2
helpful 2
impressed 2
knowledgeable 2
Landscapes 2
look 2
professional 3
recommended 2
recommending 3
services 2
team 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

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Review 4 Mar 2017
Recommended by customer in CT4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.2481, 1.0279
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden maintenance and planting

"We are not very good gardners. Earthstone maintain our garden once a month and it has made a huge difference. Their staff are friendly, knowledgeable and professional. We always feel included in decisions and feel that they have understood what we want to achieve in our garden. We would highly recommend Earthstone to anyone.
"
 
 
Team:
Alison, Ian, Ang
 
 
 


Review 17 Dec 2016
Recommended by customer in CT1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.2673, 1.0681
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The project was to give a thorough make-over to a small-ish, ''L''-shaped, city garden. The house is on a large estate and the builders had left the garden unleveled and with very low quality grass. The original layout was just grass with borders round the edge. There was little privacy from the neighbouring houses that overlooked the garden.
 
Cost: £10000
 

"Earthstone was recommended to my wife and I by the architect who had worked for us doing an extension to our house. It proved a very good recommendation. We were impressed with Earthstone from start to finish for our modest project. From the first contact with Alison Coxhead and her submitted design to the finished garden. The team were polite, professional, very hard-working, got the work done without delays, had a great 'can-do' attitude .... and came in on budget. Alison's solution to our privacy problem (with a row of pleached hornbeams) was very clever and will look great. Cannot wait for the Spring/Summer to see the garden come to life!"
 
 
Team:
Alison, Ian, Chris, James + others from Earthstone
 
 
 


Review 22 Nov 2016
Recommended by customer in CT18
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
51.1372, 1.1336
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We have used this organisation for a few years now & have always been extremely satisfied with their work.

"Alison overseas all work & is RHS qualified so we know our garden is in safe hands. Work is carried out by knowledgeable staff who are efficient & tidy up afterwards. Recently they reshaped our large shrubs & put the garden to bed for the winter saving us endless time particularly as we are now in our seventies.

We have absolutely no hesitation in recommending Earthstone Landscapes."
 
 
Team:
Apart from Alison - cannot remember
 
 
 


Review 5 Nov 2016
Recommended by customer in CT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.3460, 0.9976
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Monthly 5 hour visit for garden and shrub maintenance (except Dec/Jan), removal of dead material and recommended replacement and replanting as necessary or by request. Periodic suggestions to enhance landscaping and overall appearance.
 
Cost: £96
 

"I am 79 years old and was recommended to Earthstone Landscapes (at that time Alison Coxhead) over 5 years ago following prolonged dissatisfaction with my then current garden contractor.
I was immediately impressed with the professionalism, horticultural knowledge and friendliness of the management and the operatives that visit me on a monthly basis and their loyalty to the company.
During the last 20 years I have used four different garden maintenance services and I have no hesitation in recommending Earthstone Landscapes as the best I have experienced.

Frank Waller"
 
 
 
 


Review 4 Nov 2016
Recommended by customer in CT21
 My Age: 50 - 59 
 I'm: Female 

 I have known this business: Under 1 year 
51.0729, 1.0886
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A sloped garden was terraced and a new path installed along with a pergola.
 
Cost: £7500
 

"I was very happy with the work undertaken, with one slight issue. Earthstone did try to add on an extra charge because the site was difficult to access. I queried this as I did explain right at the start about access. Earthstone did accept this and left the charge as it was originally set. Whilst I was happy with all the work undertaken, it has to be said that it wasn't cheap. Whilst terracing is difficult, it is a relatively small garden, (about 50ft by 50 ft)and the terracing was over about two thirds of the garden, so 7,000 plus was a lot of money. But I must reiterate, I was happy to pay this and did agree the costs. The workers were always helpful and worked hard in horrible weather (Feb). They always cleared up behind themselves and installed their own loo so as not to disrupt us. Overall I was happy with the work and would use the company again (if I had the funds!)."
 
 
Team:
9 months ago now, so I can't remember. Alison did co-ordinate.
 
 
 


Review 29 Oct 2016
Recommended by customer in CT1

 I'm: Male 

51.2652, 1.0881
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Autumn clearance and Spring set up

"I have use Alison Coxhead and her team for a number of years and have had no hesitation in recommending them to friends. I, and the friends who have used their services, have been very pleased with the work done and any recommendations given in connection with their garden"
 
 
Team:
Debbie, Chrissie and Karen
 
 
 


Review 25 Oct 2016
Recommended by customer in CT7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.3380, 1.2391
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Garden clearance Removal of neglected trees and shrubs Weeding and pruning Moving plants Fencing

"We moved into a new property with a very neglected garden .We found Earthstone on the Check-a-trade site .We have found them to be a very professional , reliable and knowledgable team .We are trying to turn a neglected garden into an attractive and well cared for area that is also easier to look after .
Our garden at times seems to be an insurmountable challenge but knowing we can turn to Ian and Alison's company for help is making this achievable .
They are friendly and helpful ,willing to give guidance if required but also to put your ideas at the forefront .They work with an enthusiasm which shows how much they care and enjoy what they do ."
 
 
Team:
Alison and Ian
 
 
 

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