Greenscape Gardens Ltd

39 Ladywood Road
Surbiton
Greater London
KT6 7PB

51.3773, -0.2874

Landscaping

Listed under:  Drives / Driveways, Fencing Contractors, Landscapers / Landscaping, Paths Patios & Paving
100% recommended   Rating 9.7/10
15 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 15 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The guys at Greenscape were very friendly throughout and provided the most in-depth quote of the numerous driveway companies that we contacted. They also talked us through the work fully so that we we...."   more
 
" Greenscapes are a pleasure to deal with. Very good at working with the client on design, they are highly professional and courteous, and do a great job."   more
 
" Greenscape installed our decking several years ago and we were very pleased with their work. A small issue arose this summer and we contacted them. They visited the site and then arranged a time to un...."   more
 
" After the removal of the existing driveway overseen by Carl, the work was carried out by Stevie and Yannick with Stevie in charge. They were truly excellent, working diligently both individually and t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 57%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 2
appreciated 2
arrived 2
attention 2
better 2
brilliant 2
Carl 3
cleaned 2
companies 2
contacted 2
courteous 5
design 3
detail 2
drive 2
driveway 3
efficient 2
exactly 2
excellent 5
existing 2
final 2
finished 3
fitted 2
friendly 2
good 2
great 6
Greenscape 6
Greenscapes 2
hard 5
highly 4
installed 2
issue 2
James 2
looks 2
mess 2
patio 2
pleased 4
pleasure 2
polite 3
professional 4
properly 2
quickly 2
quote 4
really 2
recommend 6
result 2
second 2
service 2
skilled 2
team 6
tidy 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Feb 2018
Recommended by customer in KT6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3799, -0.2933
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our old concrete front garden was dug out and replaced by a resin-bound driveway. The existing steps to the front door were also paved over as the previous finish had begun to break-up. The wall at the side of the driveway was removed and replaced with a stronger wall due to the height difference between our property and our neighbour''s front garden. Finally a retaining wall was built around the existing steps to the front door and around the front of the house so that the foundations of the house were not exposed.
 
Cost: £8040
 

"The guys at Greenscape were very friendly throughout and provided the most in-depth quote of the numerous driveway companies that we contacted. They also talked us through the work fully so that we were aware of each stage of the project.

There were a few issues along the way due to unforeseen circumstances but Greenscape dealt with them very quickly and kept us informed at all times. There was an issue with the council not agreeing to the material used but this was dealt with swiftly by Greenscape by providing the manufacturer's specifications and the council agreed that this was satisfactory. Their customer service really was excellent throughout which is why we were so pleased that we chose Greenscape.

The final product looks great and the guidance provided by Greenscape on the style was greatly appreciated."
 
 
Team:
Carl
 
 
 


Review 9 Jan 2018
Recommended by customer in KT8
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.3985, -0.3455
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Erect trellissing along garden/river wall.
 
Cost: £1000
 

"Greenscapes are a pleasure to deal with. Very good at working with the client on design, they are highly professional and courteous, and do a great job."
 
 
 
 


Review 22 Dec 2017
Recommended by customer in TW16

 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.4117, -0.4143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Small repair to a section of rotten decking frame.

"Greenscape installed our decking several years ago and we were very pleased with their work. A small issue arose this summer and we contacted them. They visited the site and then arranged a time to undertake the repair. They are in high demand so we naturally had to wait a few weeks for the work to be fitted in but they kept their commitment to get it done before Christmas. The repair work was very neat and not a single decking board was damaged in the process so the deck looks just as good as it did before a section was taken up. Very pleased."
 
 
Team:
James
 
 
 


Review 13 Jun 2017
Recommended by customer in TW11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4268, -0.3497
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Having been impressed with other examples of Greenscapes’ work we asked them to quote for: • Replacing an existing driveway in tarmac covering 44m2 with one of block paving. • Replacing a path in tarmac at the side of the house with approximately 13m2 of block paving to match the rear patio. • Cleaning and repointing the rear patio. After an onsite visit from James, we received within a few days a written quote describing in detail the work to be carried out and the associated costs shown below before VAT. We judged the costs to be extremely reasonable and furthermore the work could be performed at a time to suit us.
 
Cost: £6980
 

"After the removal of the existing driveway overseen by Carl, the work was carried out by Stevie and Yannick with Stevie in charge. They were truly excellent, working diligently both individually and together and were a pleasure to have around.

We really appreciated Stevie’s obvious interest in the overall design and implementation, and in ensuring the high quality of the work.

Everyone we met from Greenscape was pleasant and hardworking and
we would recommend them unreservedly.
"
 
 

Construction of new driveway and pathway. Aerial shot

Construction of new driveway and pathway.

Construction of new driveway and pathway
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Stevie, Yannick, Carl and James
 
 
 


Review 18 May 2017
Recommended by customer in KT5
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3989, -0.2973
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The work involved relaying the bricks on my drive. The drive slopes down and to the right.
 
Cost: £2400
 

"I would recommend Greenscape Gardens Ltd to anyone as:

My drive looked brilliant when the job had been finished - better than it ever had.

Also:

1) They discussed the options and also adhered to the limitations, I told them about the work to be done before quoting.

1) They quoted properly and adhered to the quote.

2) They had excellent knowledge of what and how the job should be done.

3) They arrived promptly every day.

4) All of the Greenscape workers worked extremely hard at getting the work done.

5) They were polite and courteous.

6) They cleaned up any mess that had been created.

Overall extremeley pleased with the professsionalism of the Company and wish that all other companies could live up to their high standards."
 
 
Team:
James - managed the job excellently.
 
 
 


Review 24 Apr 2017
Recommended by customer in KT3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4016, -0.2523
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old crazy paving from rear patio and replacing with new paving slabs
 
Cost: £3600
 

"This was the second time that we have used Greenscape having had a new driveway installed earlier this year. The team were again very professional in all respects and the job was completed exactly as planned. I would have no hesitation in recommending Greenscape for this type of work"
 
 
Team:
Team led by Steve
 
 
 


Review 6 Apr 2017
Recommended by customer in KT10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.3773, -0.3438
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Front drive and boundry brick wall.
 
Cost: £12000
 

"Fantastic company to deal with, great attention to detail, dealt with a change to specification effortlessly and still finished on time. Great value for money, superb all round."
 
 
 
 


Review 21 Mar 2017
Recommended by customer in SW20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4077, -0.2314
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Uplifted existing patio & re-laid, plus laid new garden path with sand & cement.
 
Cost: £3000
 

"A time was arranged for site visit, arrived on time. Got quote in couple of days of visit and agreed on price for all work. James then telephoned to say they could start work in 2 weeks.
The work involved lifting existing patio slabs and lowering patio, laying new hard core base for patio and path, relaying paving slabs on sand & cement base, repointing and jet washing slabs. The team consisted of 6 people over six days, who were very tidy, courteous and efficient and they removed all unwanted building rubbish."
 
 
Team:
James, Carl and their Great Team
 
 
 


Review 13 Feb 2017
Recommended by customer in KT6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3791, -0.2980
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New front drive and front doorsteps
 
Cost: £4200
 

"Transformed my drive completely! End result even better than I could have hoped for. Took time to properly design the scheme and the workforce were highly skilled and brilliant to deal with. Final cost was an exact match for the quote. Highly recommended."
 
 
Team:
Barry
 
 
 


Review 7 Feb 2017
Recommended by customer in KT3

 I'm: Male 

51.4016, -0.2523
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To remove old crazy paved driveway and also reduce the height. Remove old brick wall which was leaning over. Replace with new cobbled driveway, side pathway and sandstone wall
 
Cost: £7400
 

"The team did an excellent job. They were hard working, prompt, courteous and cleaned up thoroughly at the end of each day. We are delighted with the result and would not hesitate to recommend them"
 
 

Cobbled paved driveway installation by Greenscape Gardens

Cobbled pathway by Greenscape Gardens

Sandstone walling by Greenscape Gardens
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Alex, Steve, Carl & James
 
 
 

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