Notary Express Ltd

27 Chalk Hill Road
Norwich
Norfolk
NR1 1SL

52.6288, 1.3080

Legal Services

Listed under:  Legal Services, Notary Public
98% recommended   Rating 9.5/10
64 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 64 reviews since 2014
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the products or services was as expected and agreed

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very efficient and amicable service."   more
 
" Prompt, courteous efficient. Would recommend."   more
 
" Available at time to suit us at short notice."   more
 
" He was very good . Explained everything very well."   more
 
About Us


Notary Express is the first choice for high-quality great value notarial services, wills & probate and conveyancing in Norwich. We are available Monday to Sunday 08:00-23:00 for 365 days a year and can often see clients same day. Get in touch and get a great service!
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 98%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

appointment 3
Batchelor 2
certainly 2
communication 2
courteous 4
definitely 2
efficient 11
efficiently 2
Excellent 12
Explained 2
friendly 8
future 3
good 10
great 2
happy 2
helpful 5
Highly 2
kind 2
legal 2
Merlin 7
needed 2
needs 2
notice 4
pleasant 2
polite 6
process 2
Professional 7
prompt 5
quality 3
Quick 4
recommend 6
service 28
services 3
short 4
similar 2
Thank 3
value 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 5 Jan 2018
Recommended by customer in NR5
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.6440, 1.2120
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Notarisation and Apostile of 2 documents
 
Cost: £260

"Very efficient and amicable service."
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6568, 0.9450
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 7/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Notary services
 
Cost: £130
 
 
 
 


Review 22 Sep 2017
Recommended by customer in NR18
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5775, 1.1194
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Notarising affidavit.
 
Cost: £140

"Prompt, courteous efficient. Would recommend."
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in NR2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6223, 1.2737
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Signature witness.
 
Cost: £50

"Available at time to suit us at short notice."
 
 
 
 
 
 


Review 14 Aug 2017
Recommended by customer in MR13
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Document Notary.
 
Cost: £142

"He was very good .
Explained everything very well."
 
 
 
 
 
 


Review 23 Jun 2017
Recommended by customer in NR14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6098, 1.3221
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Notary public to witness/anthorise my signature on a formal document.
 
Cost: £80

"Good, prompt, professional, efficient."
 
 
 
 
 
 


Review 12 Jun 2017
Recommended by customer in NR3
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6415, 1.3013
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Notary section of a document to go overseas.
 
Cost: £80

"Quick appt arranged. Courteous, easy to find."
 
 
 
 
 
 


Review 2 Jun 2017
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.7481, 0.5319
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £200
 
 
 
 


Review 26 May 2017
Recommended by customer in NR9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
52.6040, 1.1895
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 16 May 2017
Recommended by customer in NR5
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6312, 1.2156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Verification of documents.
 
Cost: £200

"Good service, reasonable value. Price clearly listed on the website."
 
 
 
 
 
 

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