Dundee Locksmiths

Unit 102, 17 Union Street
Dundee
Angus
DD1 4BG

56.4590, -2.9713

Locksmith

Listed under:  Locksmiths
100% recommended   Rating 9.9/10
83 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 83 reviews since 2007
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with work and response. Arrived within half an hour of my phone call and completed immediately. Said invoice would be sent, which it was."   more
 
" Job well done."   more
 
" Easy to deal with very nice. wanted use again when required."   more
 
" Great Service!!!"   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 84%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 84%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 65%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

10 2
arrived 6
called 2
clean 4
cleared 2
courteous 3
door 2
Dundee 6
Efficient 15
efficiently 3
estimate 2
exactly 2
Excellent 17
Extremely 2
family 3
fast 5
finish 2
fitted 2
Friday 2
friendly 5
friends 5
fuss 2
gentleman 3
good 9
happily 2
happy 5
helpful 9
highly 3
honest 2
lad 2
lock 5
Locksmith 5
Locksmiths 5
morning 4
phone 4
pleasant 7
polite 16
professional 8
prompt 8
quick 7
quickly 7
reasonable 6
recommend 16
recommending 5
response 8
Robert 5
satisfied 5
Service 26
standard 4
tidy 4
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 5 4 3 2 1

Budget:  


Review 12 Mar 2018
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Beginner 
56.4777, -2.8844
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted new lock
 
Cost: £54

"Very pleased with work and response. Arrived within half an hour of my phone call and completed immediately. Said invoice would be sent, which it was."
 
 
 
 
 
 


Review 2 Nov 2017
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.5002, -2.7358
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lock mechanism.
 
Cost: £75

"Job well done."
 
 
 
 
Team:
Paul
 
 
 


Review 23 Oct 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4731, -3.0328
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 2 X handles and locks.
 
Cost: £130

"Easy to deal with very nice. wanted use again when required."
 
 
 
 
 
 


Review 18 Oct 2017
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5838, -2.7280
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ease a sticky lock.
 
Cost: £30

"Great Service!!!"
 
 
 
 
 
 


Review 8 Sep 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4748, -2.8680
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace door lock.
 
Cost: £52
 
 
 
 


Review 1 Sep 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4731, -3.0241
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Door would not lock or open. They diagnosed the fault supplied and fitted the parts needed.
 
Cost: £55

"I was very happy with the service supplied. I was given an arrival time which was kept. The standard of work was very good and the cost was very reasonable. The engineer was very helpful and polite would definitely use this firm again and recommend them to family and friends."
 
 
 
 
 
 


Review 22 Aug 2017
Recommended by customer in DD7
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.5003, -2.7325
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Fixing lock on door.
 
Cost: £75

"Very prompt service."
 
 
 
 
 
 


Review 24 Jul 2017
Recommended by customer in DD5
56.4713, -2.8837
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change harwell lock on front door.
 
Cost: £52
 
 
 
 


Review 20 Jul 2017
Recommended by customer
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of work mortice lock.
 
Cost: £78

"Quick response.
Efficient work.
Only thing was no indication of approximate price-but then I didn't ask either."
 
 
 
 
 
 


Review 20 Jul 2017
Recommended by customer in DD5
 My Age: 70 + 
 I haven't used this business before 
56.4710, -2.8778
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lock, handles and chain.
 
Cost: £80
 
 
 
 


Review 20 Jul 2017
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5838, -2.7280
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove a faulty jammed cylinder in a lock.
 
Cost: £30

"I have used Dundee Locksmiths before and will again.
They are quick to arrive and very professional. Excellent company."
 
 
 
 
 
 


Review 30 Jun 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4688, -3.0278
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Adjust multi-point locking on UPVC front door.
 
Cost: £30

"Was unable to resolve problem myself. Locksmith promptly identified and rectified problem at a very reasonable cost."
 
 
 
 
 
 


Review 23 Jun 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4553, -3.0638
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair lock on shed/boiler house door, as the key would not turn in the lock.
 
Cost: £30

"Came very quickly and did a very good job. I can now lock the door very easily (even with my arthritic hands.
Very pleasant and courteous."
 
 
 
 
 
 


Review 19 Jun 2017
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.5073, -2.7182
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £183
 
 
 
 


Review 29 May 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4924, -2.9397
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair lock.
 
Cost: £74

"Satisfied with work."
 
 
 
 
 
 


Review 24 May 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4790, -2.8740
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New key for garage to replace lost key. Adjustment to front door lock.
 
Cost: £37

"Very prompt visit by Robert. Work carried out very quickly. Robert is a very pleasant man. "
 
 
 
 
 
 


Review 2 Feb 2017
Recommended by customer in DD4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4808, -2.9669
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Mortice lock fitted.

 
Cost: £60

"I would very happily recommend the Dundee locksmiths, the service was excellent and work carried out to a high standard. The cuttings from the door were all cleared up and my hallway left clean and tidy. The job turned out to be slightly more complicated than first envisaged but Robert charged the original price quoted. I am very happy with the work that has been carried out and was glad of the trusted trader website to find a locksmith I was happy to trust.
"
 
 
 
 
 
 


Review 24 Jan 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.5008, -2.9049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace look in outside door.
 
Cost: £75

"The lad was polite and very efficient. Thought it was going to be Monday to get to house. However he pushed the loaf and was there on Friday 4 hrs later calling superb. Thank."
 
 
 
 
 
 


Review 20 Jan 2017
Recommended by customer in DD4
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4909, -2.9060
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New lock fitted to front door.
 
Cost: £52

"Friendly, came when he said he would. Good price."
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in DD5
56.5381, -2.8187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Open and replace faulty back door lock.
 
Cost: £75

"Fast, efficient, friendly and work to the highest standard.
Thoroughly satisfied and would recommend to anyone else."
 
 
 
 
Team:
1
 
 
 

Back to top

» 5 4 3 2 1